Geek Squad provides repair, installation, and setup services on all kinds of tech at Best Buy stores. Their agents fix most makes and models, no matter where they were bought. Services include computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. They can also show customers how to get the most out of their technology. Many reviews highlight positive experiences with knowledgeable, capable, and professional agents who provide commendable work and needed support. Customers report that staff are nice and work tirelessly to find solutions, maintaining a strong desire to make things right. Installations, such as for car stereos, can look great and sound great, working as they should in the end. However, some experiences can be a fiasco, with complications during installs causing appointments to take much longer than stated and requiring follow-up visits. Inventory and order issues have also been reported, where items listed for store pickup are not actually in stock, leading to cancellations and re-orders. Despite these occasional frustrations, many customers end up as pleased customers after their issues are resolved.
The gentleman that helped me figure out an issue w my laptop, was very good at his job and got me where I needed to be. 5 stars!
February 2024
Dom Morgan is one of the best consultants at the Avon Best Buy Geek Squad. He is very knowledgeable of the products and is very capable of providing needed support to fix the computer problems I was having. His work is commendable. Thank you, Dom.
May 2023
I had a good experience with Alex in the geek squad. While he worked on my phone, I got a chance to look around as it has been a while since I've been in. It seems BB has added new product lines since I've last visited the store.
