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January 2024 by Sherida Sharpe
Deb and Rose were the staff I dealt with. I came for a return since there wasn't an elf on the shelf in the box they taped and put the price on. I didn't have my receipt but has been told by a former employee that they could find the receipt as long as it was the same store. I drove back from Ohio two hours away to return this item. Both ladies looked like they hated their jobs and would rather die than help someone.I allowed them the time to find the receipt in the system. Rose firSt which got Deb, who said it had to be found in the back. I told Rose the total, my info, and then I waited. She got smart with me challenging the date but I told her that was the time they were able to help me. I knew by the attitudes they both had no help would be given. I was there six days ago making two purchases equaling over $80. I waited until she returned. Rose stated no purchases had been made in the last month.I went to get my cell phone from the car to show her my credit card statement showing it was six days ago, two transactions. She acknowledged but still said they don't have any in the system her and the other manager Deb both saw it back in the back room. So very rude and dismissive of them both. I have had an employee do a return a month or so ago at the same location by just having my phone number in the system. So because I couldn't remember their name then it seemed like it was an issue. I explained I shop so many places and some folks don't wear name tags. Hera wasn't even showing so from a long time point away is weird.I asked about a bigger boss who could help since someone else has knowledge of the system. She took it as a issue and the once again the attitude came out. I was told there was a number on the building. I didn't see it so I came back in to ask. She said scan the QR code. It would lead me to their site. I asked again for manager info, everyone has a boss they report to. She said none. So to me this is why they act the way that they did. All of this over a stupid box...At this point I wish the other workers I have dealt with were here these two were rude and unprofessional. Glad I won't have to deal with either of these rude women again. Imagine going to work and looking like you hate to be there... Then treating the people who come in to shop which creates a need in the community and a pay check to pay your bills... Don't like it, change jobs don't make the rest of us suffer. That's what happens when you lie, people with the truth will hold you accountable be frustrated at yourself, not me. I have proof of a purchase which you claimed wasn't made. ??
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December 2023 by Shelly
I love Goodwill. My ultimate favorite store ever!!!! Will definitely be here for Christmas!!!
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November 2023 by Gloria Torres
I love to shop for great deals because, unfortunately, our country and the economy are not doing well. It all! and if I find something good that I need at a good price, is amazing, and it helps me a lot, but lately, I know this that the prices at Goodwill have gone quite high and barely can't afford it, unfortunately i'm going to have stop shopping here like I used to, sadly but is getting too high for my budget! And maybe i'm naive, but why are they raising the prices on something that is donated? It means that something they get for free!
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November 2023 by Carrie Bolen
Prices are awfully high at this location for being a goodwill. .Also the area in the back with furniture was so crowded you couldn't maneuver around. It's great that you have so many donations but organizing them would be helpful.
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November 2023 by S. Stephens
Whitestown location.Nice product, great staff.My question is, why do prices keep going up?They have taken all incentive discounts away and replaced them with "coupons" that are no value like what there was prior.At some point people will stop coming as prices for used products are becoming unreasonable.
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October 2023 by DavidMichael S.
My 93 yo dad (Korean War veteran) passed away recently and I am taking care of my 94 yo mom. Unfortunately, finding room for some sort of extra bed for me was not possible without giving up my dad's favorite chair. As hard as it was, the Goodwill team and Resupply made it easy. I truly thank them for their efficiency and kindness. DavidMichael Schuster
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October 2023 by Mike Montgomery
Personally, I think their prices are too high on some items, especially since they received them for free. Times are hard right now, and some places like goodwill should be a place to go to save money.
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September 2023 by Misty Lee
They were very busy will donations this day, but whenever we go there is always issues with the carts, workers not being mindful of customers and a lot of disorganization. However, this trip we had a very nice girl check us out.
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September 2023 by B Wilson
There is a store on W 38th Street called Roses that you can buy brand new shirts at for $4.99. The quality of the clothing there is better than WalMart! Goodwill also charges $4.99 for most of their shirts. I like shopping so I'll continue shopping wherever I want but I think that Goodwill should lower some of their prices.
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September 2023 by Anthony Johnson
Ladonna was very super nice. Goodwill stores need more people like her.
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August 2023 by Christopher P.
So alls you have to do is be late every morn treat people , good employees , like crap then you get promoted to store manager absolutely amazing !!
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August 2023 by Felicia M
Mostly have great deals. Need to watch out for stains and holes in some clothes. They used to go through the items a lot better before covid of course.
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August 2023 by Michele Pitts
Love this goodwill. The store and restrooms are always clean. Staff is always friendly.
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July 2023 by Tina Brick
The prices are higher than Walmart. And I can get new stuff at Walmart. Goodwill is pricing itself out of my pocketbook. I'll shop other stores. I won't be back for the trash Goodwill thinks is treasure! SAVE YOURSELF THE HEADACHE- GO SHOP OTHER STORES.IM NOT DONATING TO THEM, either. I'll give my stuff away online, first.
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May 2023 by Samantha W
It's not even affordable to shop here anymore. Prices have skyrocketed, for items that are donated for free- it's ridiculous.
