Old Navy is a retail store known for its friendly customer service and a wide selection of clothing, including true plus sizes. Customers have reported positive experiences with staff who are helpful and knowledgeable. One shopper appreciated the assistance they received when searching for jeans, highlighting the manager's willingness to help locate the right style and size while also overseeing a rewards application for savings. While some customers find that plus size items are more readily available online, many have discovered great deals in-store, especially on clearance racks. However, shoppers noted that sizes can vary significantly, making it challenging to determine the correct fit. The store's return policy is also praised, allowing customers to return online purchases at local locations. Some customers expressed a need for more proactive assistance from staff during the shopping process, especially when searching for specific sizes and styles. Despite this, employees have been described as polite and eager to help, even offering to order items that are not in stock. Overall, Old Navy provides a welcoming shopping environment, with a focus on customer satisfaction and convenience, making it a popular choice for both in-store and online shopping.
