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March 2024 by Cameron Cook
Polite staff, everything I need, hard to fail ?
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March 2024 by Laura Snyder
Very busy today. Saturday. Adoption day. Lots of people. Lots of dogs. Had everything I needed. In and out quick as possible. Begonia loves to shop
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March 2024 by Lynette Teare
I bought a sweet guinea pig on a Saturday. I brought her back the following Tuesday because she seemed ill. Upon dropping her off, I was told the vet would examine her that same day. I kept calling to check on her and no one gave me a straight answer--they kept saying they were waiting on the vet. After many phone calls with vague answers, an employee finally said on THURSDAY (2 whole days after I dropped her off,) "I don't want to spill the beans before I'm supposed to but..." He then told me my guinea pig had died. To make matters worse, she died the same day I brought her in to be seen by the vet. No one thought to call me. I should have been called immediately. I had been calling to check in on her all the while she was dead. I found out about her death TWO DAYS after it happened...and only because I was the one calling THEM with questions. Heartbreaking and so wrong. They employee that "spilled the beans" said the manager would be contacting me the next day to tell me the details of what happened but I still have not heard from anyone! They sold me a poor, sick guinea pig that should have received medical treatment before I ever bought her. Her signs of sickness on the day I adopted her should have been very obvious to a pet store employee. They also handled the situation VERY poorly. I am genuinely stunned at the lack of tact and communication.
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March 2024 by Desiree Hubbard
Usually, when visiting a store that has animals for sale, you smell the stench as you approach the doors. This specific spot did not make my face scrunch up. It was actually really clean, which was a noticeable difference from other pet stores. I went to rent a carpet cleaner. A lot of people don't realize that Petsmart rents them, so they'll usually have a nice selection of machines that aren't overused or dirty from the last party. While walking through the shop, I noticed they also had some interesting finds in reptiles, insects, and birds. I really want to know who was the first to think it was a good idea to keep as a pet something you need to keep separated and secured from you while you sleep? I don't see the purpose. If someone broke into your home in the middle of the night, what would you do? Throw your pet tarantula on the intruder? Tell Tweetie to pluck their eyes out? And don't tell me they are for companionship. A snake will slither away the minute they get the chance. They don't love you. And the aquariums, well they are just miny prisons. Do you think they appreciate being enclosed in your cages instead of living free and in the wild until they are hunted in the natural order of things? That is their God-given right. But, the store was great, and the staff was very helpful and nice. When returning the machine, another customer's dog took liberties in between the sliding door entrances. They didn't even get mad or curse the folks out or nothing. Impressive.
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March 2024 by Kathy Brown
Great store. Very clean and stocked
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March 2024 by Katherine Herrera
Very good
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February 2024 by Isaiah Warr
Doctor Clarke was wonderful today and treated our dog with patience and respect will come here every time!
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February 2024 by Philip
The staff here are very friendly and the store is well stocked, clean, and easy to navigate.
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February 2024 by Scott W. Taylor
Can be Very expensive!! And very necessary if you love your pets. They only sale top notch products... Really enjoy seeing the wuppers coming in, they are as excited as a lil kid.. awesome!!
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February 2024 by Dylan Williams
The staff was very helpful in finding what I needed. They showed exactly where to go and exactly what to do. The crickets were also very high quality. My Crested Gecko loves them.
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January 2024 by Bryan Goins
We went there to adopt a kitten
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January 2024 by Budder Beans
Love the groomer gals and guys here! Took care of Lilly and it's a great bang for your buck. It sure beats sitting on a waiting list for 2 months. A++
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January 2024 by Justin Schmitz
Excellent staff and Doctors.
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January 2024 by Marcus Turner
Typical pet smart. Friendly staff.
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January 2024 by Gary Paschke Sr.
Having Benfield Pet Clinic at this site in Avon, Indiana is not only convenient, they take care of our pets needs very well.
