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May 2023 by Brandi McNally
My fiance and I have been looking for him a pair of western/cowboy boots for him and our kids, and we found some in the right sizes here. That wasn't the issue. My problem was/is that we did not get a receipt when we checked out. We were in the area for an event and decided to stop in this store to see what we could find. We live about an hour away from this store. After we got home we took the boots we had purchased into the house, and looked for the receipt with no luck. I checked my bank account to see how much we spent (I was dealing with kids while my fiance checked out.) There were 4 people at the checkout counter, one of which started bagging the boxes up before they were even scanned. With doing the math, we were charged for an extra pair of shoes. When I called the following day to ask them about it, I was told I'd have to drive back to that store to get it fixed. I called my local store (less than 5 minutes from my house) and they told me the same thing. I even called the corporate office who also said I'd have to make the hour drive to THAT store. The fact I have to drive an hour for something that was not any fault of our own to get a refund for shoes we did not even get (we bought 5 pairs of boots, charged for 6, the guy who rang us up and I spoke to on Sunday when i called said that was the case.) At this point, I plan on returning all the boots we purchased as well as getting the refund for the extra ones we were charged for but didn't get. I should not have to drive an hour for their mistake, period! Will not be doing business with them again!
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May 2023 by Brandi Embry
My fiance and I have been looking for him a pair of western/cowboy boots for him and our kids, and we found some in the right sizes here. That wasn't the issue. My problem was/is that we did not get a receipt when we checked out. We were in the area for an event and decided to stop in this store to see what we could find. We live about an hour away from this store. After we got home we took the boots we had purchased into the house, and looked for the receipt with no luck. I checked my bank account to see how much we spent (I was dealing with kids while my fiance checked out.) There were 4 people at the checkout counter, one of which started bagging the boxes up before they were even scanned. With doing the math, we were charged for an extra pair of shoes. When I called the following day to ask them about it, I was told I'd have to drive back to that store to get it fixed. I called my local store (less than 5 minutes from my house) and they told me the same thing. I even called the corporate office who also said I'd have to make the hour drive to THAT store. The fact I have to drive an hour for something that was not any fault of our own to get a refund for shoes we did not even get (we bought 5 pairs of boots, charged for 6, the guy who rang us up and I spoke to on Sunday when i called said that was the case.) At this point, I plan on returning all the boots we purchased as well as getting the refund for the extra ones we were charged for but didn't get. I should not have to drive an hour for their mistake, period! Will not be doing business with them again!
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December 2022 by Hannah Heaton (Banana)
I came in to get a pair of shoes and I got the best customer service lady and her name was selena. She is very lovely and kind. If you shop here find her she’s the best!
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December 2022 by Amie Forgey-Reynolds
Always @ a great $$.. and from my sandals to my boots in winter ❄️, I have always found there what I was looking for!!!?
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September 2022 by Linda Short
Girls really help you find the shoe size and the right shoe you are looking for. Friendly. Lots to choose from.
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September 2022 by Pamela Roberts
This is my favorite place to purchase new shoes. Large selection and if they don't have exactly what you want in stock, they can order it.
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September 2022 by Debra Cooper
Clerks are rude. Dont wanna help you
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January 2022 by Sadie Miskuf
Very impressed with the friendly and knowledgeable staff! Store was very clean and well organized! Loved the shopping soundtrack! Will be back soon!
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October 2021 by Diana Miller
I always buy my shoes at Shoe Dept.they are what I want and like,
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April 2021 by Kay Voyles
Good store to get shoes
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April 2021 by Terry Spencer
It was very pleasant and pleasant employees in the evening time.
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March 2021 by Kerrie Barlow
Great place. And got a really good deal on Harley boots
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December 2020 by Stephanie Miszczak
Not that they care, but the Bedford, Indiana location just lost out on a $200 purchase for myself and my children. You don't speak to someone child. If there is a problem or something that needs addressed, say to the parent that was less than 10 ft away. I understand Covid is terrifying for some people, but if we can't touch anything how are we suppose to shop. Thank gosh Shoe Sensation is only a couple blocks away.
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December 2020 by Brandi Knight
AMAZING
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September 2020 by Josh King
Very friendly and the store mgr was very helpful in finding me comfortable work boots.
