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January 2024 by Roxanne Metz
Wasn't able to get me the free Experian credit check security.
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October 2023 by Lori Ryder
I accidently hit the 5 star but did not mean to. We were treated like it was an imposition to work with us. Stewart was condescending and not friendly at all. We were standing on our feet for over an hour instead of at a desk where we could easily work with him. Yes, we got our trip tik. However, we have all ready changed the hotel area due to not being given options of areas except north or south. We had excellent care at the AAA in Clearwater/Palm Harbor, Florida, office. It's a shame that the AAA offices are not linked up nationally.
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September 2023 by Aaron [Ari] Shifron
AAA sent out Bland's wrecker service to give me a new battery who was awesome. Audrey at AAA then mistakenly rerouted the call to Ken's towing in the middle of the call who did not have a battery and were super rude. AAA ended up fixing the issue and working with Bland's to send them back out as part of the original which solved issue. However, Audrey's mistake of rerouting the call in the middle of service never should have happened. It cost me part of the day.All is well that ends well. However, AAA needs to make sure they are not re-routing service calls in the middle of them taking place as it causes inconvenience.
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August 2023 by Steve M.
I am not accustomed to writing reviews, whether favorable or unfavorable. However, I feel compelled to provide feedback regarding the travel agency services rendered by AAA in Bloomington. My engagement with this agency involved procuring airline tickets and tour packages for an upcoming trip to Italy, a significant endeavor for my wife and me. Collaborating with one of their travel agents, we secured our Italy-bound flights, and initial discussions were held regarding tour options. Regrettably, my expectations of receiving comprehensive guidance during the tour booking process were not met. Rather than offering substantial assistance, the agent directed me to a website for self-enrollment. Given my limited experience in arranging such complex travel arrangements, I had hoped for more substantial support. While the early stages of the interaction were not problematic, the situation took a downturn when the necessity to alter our return flights arose. To address this matter, I composed an email, as direct communication proved challenging, and included my wife on the correspondence to ensure a unified understanding of the proceedings. I specifically requested that the agent maintain an inclusive message trail to facilitate coherence and awareness of changes impacting both of us. Unfortunately, the agent consistently responded to only one of us, generating confusion as neither of us had access to the complete correspondence. This communication breakdown persisted even when the agent conveyed new flight information, which again failed to reach both parties. Consequently, we were unable to effectuate the desired ticket changes, resulting in an inadvertent financial loss when we eventually sought resolution. The agent did offer an apology, albeit seemingly qualified, expressing regret "if there had been bad communication." Regrettably, this experience has led me to the firm conclusion that I will refrain from utilizing AAA as a travel agency in the future. The deficiencies in communication and subsequent financial implications have eroded my confidence in their services.
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October 2022 by Alexis Pruitt
Great customer service. They were able to help ferret out some obscure details i needed for an international trip.
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March 2022 by Bll P.
The office is no longer open for walk ins. So time on website is incorrect Call before heading over in case they open up
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December 2021 by Mom Woods
Whether we need traffic updates, maps, highway construction information, hotel/motel locations, our local AAA office has always been able to help us. I've been a member since I was 18 years old; 51yrs.
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September 2021 by Jaycie Edwards
Brittney has been amazing. I came to her after a really bad situation with a different insurance company. She took the time to help me in every way she could to figure that situation out even though she did not have to. Insurance prices are very affordable as well.
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September 2021 by Paula H.
This AAA office is good. However, very disappointed with AAA as a whole. They are phasing out their tour books and you can no longer get trip tics. What do you get? Nothing! After this year we will not be renewing our membership.
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September 2021 by Lisa Zitterman
I have been using Brittany for all our insurance needs and we wouldn't go anywhere else . She is personable, polite and genuinely great person to do business with. I wouldn't go anywhere else for quotes or insurance...if you aren't getting a hold of Brittany for insurance, your probably paying too much...
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September 2020 by Colt Duke
Brittney is a pleasure to work with! I would highly recommend the friendly people in this office for any of your insurance needs! They make the task of having to deal with insurance very easy!
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September 2020 by Chelsea Stidd
Great Service
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March 2020 by Roni Lu Bontrager
They were very friendly and very helpful with all my questions
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February 2020 by Lisa Wickes
Agent helped us with international driving permits. He was friendly.
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January 2020 by Alice Chastain
My husband and I have been AAA members for 18 years. We have visited the Bloomington office for advice, direction and services many times. They are always pleasant, helpful and a pleasure to deal with. We particularly appreciate Brittany Couch who handles commercial insurance. She is knowledgeable and is a good listener and problem solver.
