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September 2023 by Denny Corbin
Good people, good business! I worked for Alexander's and Scott treats his workers with respect and understanding. Also, I love that Scott is an animal lover and supports community projects.
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August 2023 by Tyler Bunch
I've been taking my campers here for several years and I've always had good service. I've had very few issues, and they've always made it right. All you have to do is talk to them about it. They ask a lot of good questions up front so they don't waste your time or theirs.I've owned 4 campers and have a lot of friends with campers. You should know going into owning one that they are not made to last. But if you take care of them, most will last a long time. So don't just take it to Alexander's when there's a problem or an emergency. Schedule to take it there every year to have the roof looked over and conditioned. Have them fix issues you can't or don't want to fix yourself. And have them do your regular maintenance while it's there. You'll prolong the life of the camper. And for crying out loud, cover the thing in the winter! It takes 2 people 5-10 minutes to put a cover on.Service: Air conditioning
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August 2023 by Rick Chaplin
Thus far, I have received good service at Alexanders and will continue to do business with them.
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July 2023 by Neila Owen
Thank you Scott, Cindy and the techs that made the misunderstanding work out! You all are awesome! I will definitely be passing some word of mouth with great things. Thank you again for getting that base plate on my car!
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May 2023 by Benjamin Ballard
At the end of the season, my boat trailer locked up an axle and bearing assembly. They jumped right on it, fixed it in 1 weeks time. The problem I have is that after pulling my boat out of storage and actually using it this year, something failed on the side the repair was completed on. I'm not saying it's Alexander's bad repair, I don't know what failed. When I called them to explain, they said "sorry we're booked up, sorry for your failure". So if you use them, hopefully you don't expect any support after the fact cause I told them I would find another shop and all the lady said was, "sorry". Sorry doesn't help me fix my trailer, no offer to bend over backwards to ensure a happy customer. Live and learn I guess ,sucks cause I really appreciated their help the first time. I'll find someone else and not go back to Alexander's, thought they were better than this.UPDATE: Alexanders called me 1st thing the next day after my posting. While I hate to be negative and post, they certainly demonstrated caring for their customers by reading and reacting. The fact that they called and made repair arrangements is enough for me to change my review. Again, no idea that the failure is from their repair, might be something new. All I wanted was someone to take a peak and let me know the damage, they're willing to do that, super appreciate their action. Regardless of how the repair goes, they lived up to their reputation and I'm grateful.
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May 2023 by Amanda Ikerd
Excellent service! Called on Monday and they had me back on the road by Tuesday. Nice store with all of the necessities.
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April 2023 by B Skinner
Had a tow hitch and wiring harness installed and couldn't be more pleased. Everyone was knowledgeable and friendly. They did exactly what they said they would for the price they quoted. Service was much faster than I expected. Great all around experience.
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January 2023 by Chris Griffith
Traveling from Texas to Maine I lost an axle u bolt in Bloomington. Just needed another u bolt installed. All I can say is don’t bother with this place. I was grilled on the phone and when I got there grilled in person. Never saw a mechanic, just the front desk person who also answered the phone. Said no thanks, went to Big Tex in Indianapolis instead and was fixed in 15 minutes and back on the road. And I don’t even have a Big Tex trailer.
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January 2023 by Russel Clark
Great place, staff is friendly and very helpful. This is a busy place, so patience sometimes is a good thing.
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December 2022 by Darrick Morris
I deal with Cindy a lot for work and nobody knows trailer parts better than her. Plenty of bearings and brakes in stock as well. Nothing they can't order if they don't have it on hand!
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December 2022 by Nisha Taylor-Hess
We cannot recommend Alexander RV. We went there for an appliance check up for a new to us RV. It felt like we were inconveniencing them from start to finish with very basic questions.After we paid for the check up we came across several things needing attention through our own research.• The house batteries were seven years old with low voltage and unable to hold charge suggesting they needed immediate replacement despite the Alexander technician checking the batteries and advising they were 'good'. and they didn't recommend replacing them.• The hot water tank was rusted on the inside making it unusable due to the rust mixing with the fresh water.• The biggest issues is the smoke and CO2 detectors were more than 20 years old, and due to the chemical reaction these should be replaced every five years. It's very concerning this wasn't brought to our attention given the safety risk.None of the above was mentioned by Alexander RV and we were advised that all the appliances were working correctly.I emailed with my concerns and got an initial email then my reply email was never returned when I requested a full refund.If you're in Bloomington probably best you look to a nearby town for your RV needs. That's what we'll be doing going forward. If it weren't for their unwelcoming attitude we might have given them another try.
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December 2022 by John DeFelice
I was in need of some RV replacement parts, and they went above and beyond to accommodate. Was a great experience! Thanks again!
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November 2022 by James Biddle
Scott, Cindy, and crew were great. Scott listened to the issues and shares what he fixed. He goes out of his way to ensure the repairs fix the problem. He is very proactive when looking over things.I can't thank them enough.
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November 2022 by Matthew Coffey (Mc)
Everytime I have an issue with any towing trailer, they get it fixed, fixed right and in a fast manner! Thanks guysAnthonys Lawncare/Landscape and tree care
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September 2022 by Roxanne Farmer
Always a great experience. These people know their stuff. They always know what to do to fix whatever problem we're having. And you can trust them. They won't sell you a service you don't need. They've been helping us for 20 years. We wouldn't take our trailer anywhere else.
