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March 2024 by Patrick Dempsey
Atrocious customer service. Secured a rental through my insurance company and was told I needed to call someone at the location to confirm details about my rental. I called nearly 10 times over the course of an hour and not once did somebody pick up. I needed a car that day, had to go through the process of changing who I was renting with. Do NOT use this location. I’ve had experience with them in the past before too and they are thoroughly unpleasant to work with in person.
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March 2024 by Pete Stuttgen
Went there today to pick up a rental I had reserved by my insurance only to discover this place is a vacant building. Walked all that way for nothing! This listing obviously needs to be updated....
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March 2024 by Josh Bailey
Made a reservation online. Went to location to ask about required documentation that might be needed only to find out there would be an additional fee that was not posted on the website. Never even talked to anyone after waiting 15 minutes at the front counter. Few signs were posted on the counter. Cancelled my reservation and didn’t even receive the amount back it stated I would.
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February 2024 by Finn Willman
Incompetent management fails to update website based off of availability. Don't expect any level accuracy of their inventory online. You're better going anywhere else.
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January 2024 by Mary Tirmenstein
Good customer service and nice clean car. My first time renting from Hertz and it was a great experience.
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January 2024 by R Hurley
Great friendly service. Quick and easy pickup of our rental. Clean car was ready to roll.
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November 2023 by João Pedro Corrêa da Silva
Small staff and more rentals than vehicles available. The girls working there are amazing. But the manager should rethink that he wants just makes momentaneous profits orhaveg good customers. Please be better.
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October 2023 by Hayden Lockhart
Reserved a vehicle but once I got there they said they called me but they had not. The lady at the counter couldn't or wouldn't do anything to help. I have had problems with this location before. Stay clear, no customer service and unprofessional in attire and services.
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October 2023 by Adrienne Thiery
Hailey saved my butt! I had rented a car with Avis and due to delays got there 8 minutes past the office close time. The guy working there said the network shutdown at close time and he couldn’t do anything to help me. I needed a car that night to drive to a baby shower and according to google map everything was closed.I drove here since it was around the corner and even though it was 10 minutes past close on a Friday Hailey was sympathetic and immediately got me a rental last minute. I’m so thankful she was there! I hope management reads these review because Hailey went above and beyond.
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October 2023 by Jessica Hawkins
I Reserved a SUV over a month ago in advance, they didn't have what I ordered. Only had small car or electric car. Got the electric car, ruined our trip having to search for charging stations & having to wait hours for the car to charge. Took 2 whole days out of our vacation & had to get a room twice & added more $ to our trip. They didn't offer me a discount or anything. RUINED OUR VACATION!!!
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September 2023 by Matt Plowman
My wife and I booked a car through this location and when we showed up to get it there was not a car available. The gentleman working informed us that there would not be a car available for another 4 hours and then proceeded to lose his temper when we asked why. This guy was amazingly rude and I have never been treated this bad for as long as I can remember. Can the manager please contact me so that we can review our booking dates to identify who was working? You defiantly want to fire this guy. I am a business owner also and trust me, get rid of this guy now!!!
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August 2023 by Kassie C.
Absolute worst customer service ever. We were supposed to have a car delivered at 8 AM. We called at 9 AM and told that no one was available to do it for us today. End of story, no, I am sorry, no, let me see what I can do. When it was time to return the car, I called to see if I could drop it off and get a ride home. They put me on hold without saying they were doing so twice and said they would not have the staff available to do it because the other two employees that are currently there making it three total had errands to run for the day. The guy was rude and unprofessional. I would not at all recommend this location
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August 2023 by Lew Brickhate
ive rented cars numerous times here , just about always had a decent experience. the last couple of times they have gone above and beyond . cars have been clean and wait timehas been minimal.
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August 2023 by Steven Pickering
I got a nice Honda SUV for an entire day to go to Illinois and it was only $40.16 and it only took like five minutes to get the car. I walked in and I was out of there in literally five minutes.
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August 2023 by Gregory Lucas
This was the worst rental car service I have ever received. There was a 45 minute wait to pick up the car booked through Expedia. Had to wait because I would not drive the car that reeked of cigarettes. Returned the car on time, charged for an additional hour and had to return to have it corrected because the phone system does not allow access to a person. Every problem is blamed on “the system.” Will never use Hertz again.
