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November 2023 by Kat Lloyd
I love the store and would absolutely love to work there but it seems they wasted my time and money. I went in for an interview and was told to wait until Friday to hear back BUT they sent me an email saying that they were no longer interested. I'm not interested in a place that has no problem wasting time of customers and employees because of their location. It very obvious they don't actually NEED the employees or they are too lazy to train their new employees. Wasted my time and my very limited resources.
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September 2023 by Graham C.
While there is a lot to choose from the company is becoming more and more greedy. Less coupons and deals which takes away from the ability for everyone to enjoy art. There are some employees and especially managers that are rude in general. I bought paint that was supposed to be on sale. I looked at the receipt and saw they didn't apply the coupon. I went back to get it changed and the manager I dealt with was condescending. It's not worth it to be rushed and not listened to. Especially considering how expensive things are. I much prefer Griffy's or just shopping online.
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September 2023 by Amanda Davis Bowlen
Staff is very helpful as always and they always try to get the customer the best deal using their coupons. Joanns is my go to store for crafts.
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April 2023 by emilee L
If I could give 0 stars I would! They sold us a machine that was missing everything except the main machine in the box and then refused to refund or replace the item. There were none of the accessories or even the power cord! The box had clearly been opened before but they state they can't accept returns with an open box! It was already opened when we bought it!!!It is completely unusable and they have had us running around calling different places with no resolution! I will never shop here again!
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March 2023 by Chris B.
Horrible customer service!! I used to love this store, I was a loyal Joann customer until I had an awful experience with a guy that had a crappy Mohawk/faux hawk haircut. Not sure if he is the manager but he is the absolute worst. Cursed me out for no reason, I guess Michael's will get all my business now.
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February 2023 by C. Webb
I went to match a certain color fabric and they didn't have it, they did have several pretty fabrics but not what I needed. Not a ton of quilting fabric, lots of flannell and a surprising collection of costume options.
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February 2023 by Celestin Webb
I went to match a certain color fabric and they didn't have it, they did have several pretty fabrics but not what I needed. Not a ton of quilting fabric, lots of flannell and a surprising collection of costume options.
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December 2022 by Harvey Putnick
Called to ask about product and was put on hold for ten minutes I. Called back the guy immediately answered. I said I waited ten minutes he said he told his managers but they were all busy and he was too busy to pick back up and tell me to call back.. Offered to put me hold again... Prolly playing on his phone!
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November 2022 by Danielle Durham
Love this store. I always spend way too much on the neat stuff they have.
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November 2022 by Marsha Hall
Had everything you could imagine.. great selection & great staff.. highly recommended
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October 2022 by Emma Stafford
I have never shopped at a place so filled to the brim with great staff. Absolutely everyone is so kind and helpful! Nearly every time I or someone else asks for help with something or merely goes to check-out, employees will ask “whatcha makin’?” and chat about crafts. Of course the selection is big and grand and that’s all well and good, but I really cannot overstate how wonderful every person working there is, and how important that is to a shopper’s experience. I love Btown Joann’s!!!
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October 2022 by Chalea Chapman
Its was hard to find the correct batting I needed but the cashier gave me a few good tips on how to get it into comforter I bought online
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August 2022 by Beth Pless
Love Joann Fabric & Craft!!! There are always good sales!!! They don't have a lot of staff, but they all seem to know their stuff!!! There are also items for some crafting after lunch and before school is out...Parking: Easy to park during the weekday!!!
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August 2022 by Anastasiya Nastiya
I love this place just wish it wasnt so over priced
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August 2022 by Bradley Myers
My mother actually loved everything that they carry in the store her name was Wilma Joan Myers I hope the New York or Brooklyn has a Joan fabrics.
