MyEyeDr. is a business that offers comprehensive eye care with a mix of positive experiences and some areas for improvement. Patients generally praise the professionalism and helpfulness of the doctors, especially Dr. Jean-Paul Etienne, who has been highly recommended for over 20 years. He is known for his expertise, patience, and ability to get prescriptions right the first time, even with challenging conditions like astigmatism and early cataracts. Patients appreciate his thoroughness and the personalized care he provides. The staff at MyEyeDr. are often described as friendly, caring, and attentive. Many mention the quick and informative eye exams, with one patient highlighting how thorough and helpful Dr. Alyssa Vanwerden was during a recent visit. The store offers a good selection of frames, and the staff work to ensure proper fitting and configuration of glasses, with glasses arriving within a couple of weeks. However, some reviews note issues with customer service, particularly at the front desk. One customer described a staff member in charge of frames transactions as rude and inefficient, seeming unable to multitask and delaying service. On the other hand, the front desk staff are praised for their quick and polite service, especially when assisting walk-in customers or handling paperwork. Overall, MyEyeDr. is recognized for skilled doctors and friendly staff, though improvements could be made in customer service consistency.
From the moment I walked in to then working with Dr. Etienne I was so impressed with the expertise of all members of the Team! These professionals really care about you and strive to provide you with an outstanding experience đź‘Ź.
July 2025
Jean Paul and whole team are always extremely helpful, knowledgeable, and above all, kind.
May 2025
What great experience I had today? The eye consultant Found an error on my old record, which I thought she was very intelligent of her to notice someone else’s mistake. Very nice service from her! Cindy present
