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March 2024 by Nicolás Reyes
I purchased two large pizzas, but one of them was not put in the oven. Upon my arrival, there was no one available to take my order. I had to greet them about six times before someone finally appeared, who did not offer any greetings in return. When I mentioned that I was there to pick up two pizzas, the woman at the counter walked away without a word to call the manager. After about three minutes, the manager arrived and mentioned that they thought I had mistakenly ordered two pizzas, so they hadn't made the second one. I reassured them that it was not a problem, but they did not inform me about when they would start making it. Instead, the manager left and sent a staff member to assist me, who seemed unsure about what to do or say.Later, when the staff member checked with the person working at the oven and confirmed that the pizza was indeed for me, they started preparing my order. I decided to wait in my car, but after about 40 minutes, I went back inside to inquire about the status of my order. To my surprise, it was ready and waiting without anyone notifying me. No one offered an apology or seemed to care about the inconvenience I experienced.
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February 2024 by Calvin Liu
My experience was very different from all these reviews. Went on a Friday and a Tuesday, both times most of the indoor lights were off, which was spooky, but 3 or 4 people were busy at work in the kitchen and my mobile order was ready for pick up right away. Pizza was hot and fresh! Would go there again.
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February 2024 by Brett Cantrell
The White ( I believe she was the only white girl) girl was working her tail off to get out orders. answering the phone, as what could guess was 3 of her co-workers, smoking, vaping, on their cell phones like 5 ft from the door. On the north side of the building. They look like there was no dress code or whatever reason to the way they dressed. It was dirty and Captain improper in the way each person wore their outfit in a bizarre Manner. I think the young lady behind the counter and I washed her co-workers still out there smoke blowing around talking back and forth like there's nothing going on inside the building. I felt sorry for she looked wore down I told her to keep your chin up closing time is coming
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February 2024 by Sarah Ewing
Do not bother trying to order from this location. They outsource their calls to a call center and the order will just not get to the store. When we arrived to pick up the order, they said they were out of the pizza we just ordered? Don't understand how they are in business as it is not a functional restaurant.
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January 2024 by Sandy Kidd
Sadly used to love pizza hut used be my favorite pizza but yet if could id honestly rate them minus ten stars tonite was the all time wirsg experience havd ever had at a pizza chain here in b town the one on Franklin drive delivered cold hard horrible out rite gross food not mention order was wrong burnt and all around a horrible nasty experience hate to say it but seriously this one takes the cake at the worst cold wrong burnt food ever served from a pizza place are any other resteaunt ever all around like a nitemare not mention so burnt made stomach turn from it hxck even the cinnon bund were cold n hard e only icing in box w em on the bottom of box instead of the bunn aprox size fifty cent pieces yet not a one em actually even had icing over it 98 percdnt of it covered entire bottom boxx instwad em anf the chicjen alfredo so burnt noodles hg ard as hockey picks all n any cheese throw on top burnt n to a pile of hard nasty crust blob n chicken wasn't added at all notta sa DD ky un eatable cold as fridge burnt beyond eating all round worst ever experience ever my entire life at a restraint woulda been best if id thrown my aprox thirty bucks out the window why driving are donated it Nov to mention pretty sure we've got food poisoning from are attdmptx to consume the nightmare order
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January 2024 by Michelle Umphress
We did an online contactless carry out order today. Placed order at 4:52 pm and app said ready in 13 minutes. We drove across town and was there about 5:16 and used the I’m here to let them know. No one came out. Boyfriend went in and came back out and said it wasn’t ready. I again checked the app and it told me the order was ready. He waited about 20 minutes and went back in again. He came back out 15 minutes later with our food and said it was a total disaster in there. People were coming in and picking up food that was wrong and even cold. There was a car that was there before us and he came out with one box and a side box then went right back in and came out with nothing as his food was cold. It took us an hour plus to get food that was supposed to have been ready in 13 minutes. Very disappointed as we spent almost $100 and the food sure wasn’t worth that. We ordered extra cheese and couldn’t even see the cheese on the pizza.
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January 2024 by Gypsy Rose
WOW!!! ZERO STARS! Dont bother! Our ticket proved we ordered online at 501pm.. at 545 we were finally handed our food and it was cold!!! While waiting 2 other customers also complained about the untimely food and the employees couldnt had cared less!!! With 2 cars in the parkinglot, mine included, there was no reason for this. Who and where was the manager?? Pizza Hut corporate should be absolutely ashamed to have this location attached to their name.Do yourself a HUGE favor and find a different pizza place. Avoid this location at ALL costs.
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January 2024 by Angela Deckard
My pizza was so flat and had barely any sauce. It was horrible. Then I couldn't get cheese sauce because they didn't have the pump put together and didn't know how to. they said the manager just didnt do it that day.
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December 2023 by Elizabeth Turnipseed
If I could give no stars I would the man that was handling the food is throwing around the utensils for cutting and the service is horrible. He sat on the phone for 20mins before even giving service or letting us know he would be right with us. After waiting on my order I return back in the store I said “Excuse me” the man said “What”..? Where is the customer service or even professionalism. This is a Franchised company ..! I will never return or commend my family or friends to this location
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December 2023 by Jonathan's The HomeMade Series
its pretty good food.
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November 2023 by MeSassiona Greer
I wish I could give them 0 stars. Waited over a hour for an order, they had a DoorDash driver bring it. The order never arrived. I contacted the store and the number to the driver MULTIPLE times neither one answered. This isn’t the first time this has happened. I will not be ordering from here ever again.
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November 2023 by Rick Black II
The food was hot and fresh mighty
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November 2023 by Dr. William Minton
I was the only person in there but couldn't get service so I walked out. The place is very ran
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September 2023 by SHERI DALLAS
The pizza was so good! They have a friendly staff and I got my food on time. Pizza Hut is my favorite.
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May 2023 by John Gear
Burned my pizza, put almost no sauce on my pizza when I requested extra, does not answer their phone, steals by charging extra for dipping sauces then doesn’t include it in the delivery. This has happened several times now.
