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March 2024 by Mary Mcall
Oh my gosh most uncomfortable experience ever!! I went in for just a good girls day with my friend at Sally's. And this lady who I believe she said she was the manager started off nice and helpful. But continued to accost us like we were gonna steal something. Which I get people are rude and are stealing from stores these days but this was not the case. Me and my friend ended up talking about dying my hair. So I stood there and spent like 15 minutes looking up the dyes I was gonna buy from what they were selling. And I haven't done anything with my hair for 10+ years so I was apprehensive doing anything major to it. Once I was confident and ready to make my $100+ purchase, "Rachel" (Store Manager) came up and gave me so much unsolicited information and talked me out of everything I had in my hands. I said politely "Oh thanks for the information let me think about it.", She kept going with the unsolicited information, so I had to just walk away to end the conversation. I put everything I was gonna buy down on a shelf and told my friend we were leaving. I have never been so uncomfortable by a salesperson EVER.After reading the last poor review I'm glad I didn't take "Rachel's" advice. I was a 10+ year shopper at the west side Sally's. I'm not forsure I'll be going back there anytime soon. I ended up going to the Sally's at the mall had a MUCH better experience. The girls in there were super sweet! Got everything I need with 0 people accosting us! College mall Sally's is where it's at!
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February 2024 by lyssaa leigh x
Super friendly staff! Very helpful.
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June 2023 by Grumpy Couch
There's a lady who gives off manager vibes there that doesn't understand when to stop. The only thing I ever asked was, "Do you carry this color?" The last two times I was in there she talked me out of my original dye plan I've been using for 3 years successfully. Then the 2nd time she sold me some Strawberry Leopard products to "protect my investment". I had JUST dyed my hair. The UV protection cream bleached my color up to a terrible light blue green within 45 minutes of it being on with NO sun exposure. I know she wants to help, but she really helped ruin my hair for my 10th anniversary. Please study hair color and product before you just advise it for everyone. And maybe don't follow people around the store like they're criminals.
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March 2023 by L MC
Sally's has long been one of my local go-to's when I need something they carry, especially for my hair. However, my experience with them today was the first time that I have been inspired to write & post a review. I phoned the store today when I realized the process I'd originally planned to do on my hair today would have to be postponed (i.e., doing a permanent color process), because at 8 wks post-relaxer, I would benefit from a retouch more instead. I'd like something to help cover greys in the interim weeks though (until I can process a permanent color) & called the west side Sally's looking for Jazzing (a safe, even if less effective option for my needs, being semi-permanent). Turns out, they no longer carry it :(, but, the employee I spoke with there, Kila, was sooo very helpful to me! She almost certainly saved me from seriously damaging, if not completely destroying my hair, and at the very least from wasting money today. {Given that daylight savings affected our clocks today, the store was closing sooner than I'd have time to get there. I asked Kila if I could tell her my situation & get her opinion -- basically, I was considering applying the permanent option, without mixing it with the peroxide containing developer...my thought was that the color could deposit since my hair shaft would open post relaxer, before being resealed by the neutralizing and porosity controlling procedures. However, Kila informed me why this wouldn't work, and also helped me understand why I really do need the couple weeks in between before applying the permanent product. But, in wanting to help meet my needs, and understanding the relevant chemistry-related issues for my situation, etc, she asked to place me on a brief hold in order to check their inventory for any different products that could work for me. She quickly verified at least two such items, and very gracefully answered a few more questions I had regarding best order of procedures in applying these, once I acquire them tomorrow.} Basically, I very much appreciate her knowledge set, and her willingness to listen to my questions and respond succinctly but also kindly with thoughtful answers that increased my understanding of the chemical processes involved, as well as provided me with additional options and a schedule for the next few weeks to help meet my needs. Our call ended 5 minutes after the store's closing time, but I realized this on my own, as she did not the generosity of her demeanor and her apparent commitment to customer service led her to not rush me, put me off until tomorrow, or even mention that she was going a bit above and beyond. And, especially in today's retail climate, this was VERY refreshing to experience! I may not be able to get the related products in hand today, but my gratitude for her helping me avert what could have become a devastating hair-related issue -_-, my customer loyalty increased exponentially, and I hope Sally's has an employee commendation program to in some way recognize and reward her efforts :-).
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March 2023 by PL M
Sally's has long been one of my local go-to's when I need something they carry, especially for my hair. However, my experience with them today was the first time that I have been inspired to write & post a review. I phoned the store today when I realized the process I'd originally planned to do on my hair today would have to be postponed (i.e., doing a permanent color process), because at 8 wks post-relaxer, I would benefit from a retouch more instead. I'd like something to help cover greys in the interim weeks though (until I can process a permanent color) & called the west side Sally's looking for Jazzing (a safe, even if less effective option for my needs, being semi-permanent). Turns out, they no longer carry it :(, but, the employee I spoke with there, Kila, was sooo very helpful to me! She almost certainly saved me from seriously damaging, if not completely destroying my hair, and at the very least from wasting money today. {Given that daylight savings affected our clocks today, the store was closing sooner than I'd have time to get there. I asked Kila if I could tell her my situation & get her opinion -- basically, I was considering applying the permanent option, without mixing it with the peroxide containing developer...my thought was that the color could deposit since my hair shaft would open post relaxer, before being resealed by the neutralizing and porosity controlling procedures. However, Kila informed me why this wouldn't work, and also helped me understand why I really do need the couple weeks in between before applying the permanent product. But, in wanting to help meet my needs, and understanding the relevant chemistry-related issues for my situation, etc, she asked to place me on a brief hold in order to check their inventory for any different products that could work for me. She quickly verified at least two such items, and very gracefully answered a few more questions I had regarding best order of procedures in applying these, once I acquire them tomorrow.} Basically, I very much appreciate her knowledge set, and her willingness to listen to my questions and respond succinctly but also kindly with thoughtful answers that increased my understanding of the chemical processes involved, as well as provided me with additional options and a schedule for the next few weeks to help meet my needs. Our call ended 5 minutes after the store's closing time, but I realized this on my own, as she did not the generosity of her demeanor and her apparent commitment to customer service led her to not rush me, put me off until tomorrow, or even mention that she was going a bit above and beyond. And, especially in today's retail climate, this was VERY refreshing to experience! I may not be able to get the related products in hand today, but my gratitude for her helping me avert what could have become a devastating hair-related issue -_-, my customer loyalty increased exponentially, and I hope Sally's has an employee commendation program to in some way recognize and reward her efforts :-).
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October 2022 by Angela D Scott
The staff is super friendly always, most of the time have what I need and want and always prompt to see if I need help or if I’d like them to order anything they’re really good about that
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October 2021 by Tyler
The Manger Rachelle was amazing. My wife placed a mobile order to pick up that she never confirmed and I, with very little knowledge about any of it stood there with a "receipt" for something we didn't buy.She made sure that we hadn't been charged accidentally and then went around the store and picked my order on the spot.Super nice super helpful. Don't have a ton of beauty supplies to buy but when I do I know where I am going.
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July 2021 by Jeanine Hall
The West Side Bloomington store has the best employees! Rebecca and another girl who is studying cosmetology, took the time to listen to my hair concerns. They even walked me through my hair care routine to identify why I was not getting the results I was looking for. They recommended a few products for me to try and ways to apply them. I have never received such great service. Highly recommend!
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June 2021 by CaptainKidd6346 6
The workers are always kind and very helpful whenever I go in, and the store is very well organized and clean
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June 2021 by Seth
Decent selection for most beauty needs
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December 2020 by wendy wright
It's a nice place to buy hair products at a fear price
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May 2020 by Tamana B.
I love going to this store. I am a big passion of hair, doing hair, coloring, and more. This place is perfect. If you need to look for something, the workers help you. They are very nice. They have the best products, great prices, and they are trustworthy. Also, the clearance is actually like super cheap. Cucumber peel off mask? Boom, $4.99. I have seen hair coloring for .99! A box that comes with bleach and hair color, BOTH of them, $4.99! First time I came, I couldn't believe the prices. This store is a little small, however it is fun. Will come back.
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May 2020 by A. D.
Typically a trip to the beauty supply store is a pleasant experience. NOT HERE. My wife and I, who are black, were asked what we were looking for immediately as we entered. That wouldn't seem like much of an issue, except for the fact that none of the young white customers who followed were asked the same, just greeted politely.THEN, to confirm our suspicions of prejudice, we were not-so-subtly tracked throughout the store. There were 2 women working and one followed me, the other followed my wife, pretending to organize products. Out of necessity, we reluctantly purchased a set of clipper guards and some hair oil for my wife.Next time we'll shop on Amazon.
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February 2020 by A
Typically a trip to the beauty supply store is a pleasant experience. NOT HERE. My wife and I, who are black, were asked what we were looking for immediately as we entered. That wouldn't seem like much of an issue, except for the fact that none of the young white customers who followed were asked the same, just greeted politely.
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November 2019 by Damion Crowley
Not much use in beauty supplies