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November 2023 by Nobody P.
I am writing to express my profound disappointment and frustration regarding the abysmal experience I recently encountered. I was met with an appalling lack of hygiene standards. The cleanliness of the entire premises was shockingly subpar, to say the least. The tables were visibly dirty, with spills left unattended, and the floor appeared as though it hadn't seen a mop in ages. It was a complete disregard for basic sanitation practices, which is unacceptable, especially in an establishment that deals with food and beverages. Furthermore, the customer service at this particular location was far from satisfactory. The staff seemed disinterested and inattentive, displaying a blatant lack of professionalism. Not only was the service slow and inefficient, but the attitude of the employees was dismissive and indifferent to customer needs. It was evident that they lacked both training and a basic understanding of customer service principles. To exacerbate the situation, the quality of the beverage I ordered was far from the standard I have come to expect from Starbucks. The drink was lukewarm at best, and the taste was notably off, suggesting a lack of quality control in the preparation process. As someone who values the consistency and excellence that Starbucks promises, this experience was not only disheartening but also a stark deviation from the brand's reputation.
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October 2023 by Emily Simpson
Great place to study even if you don't get
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September 2023 by Carolina Flores
Ordered a refresher because I figured it would take the least amount of time to make. However, I waited more than 30 minutes for a refresher a refresher and still was waiting. Wasn’t even busy compared to how they are usually. I ended up leaving. Very disappointed.
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August 2023 by Zachary Alexander Curtis
Excellent Customer service and Friendly Customer Service
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May 2023 by Anupama C
Cozy place to grab a cup of coffee and work on
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April 2023 by Bryce A Elemond CAI,BAS
The young kids that work here are fast and very friendly.
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February 2023 by Jennifer Warf
The BEST Starbucks employees work here. Very knowledgeable and very friendly and engaging. Love this store!!
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October 2022 by cooper zielke
Ive came here 4 times now and I've ordered the pumpkin cold brew three times and I have yet to get the foam on top instead of mixed in and it just tastes like cold brew with some milk. The other time i got a dragonfruit refresher and they didn’t even put the dragonfruit in. I am so dissatisfied with the worker’s ability to make drinks.
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October 2022 by Jose Miranda
Very busy, will take you 30 minutes to get your order from the time you get in line to the point it is handed to you. Maybe longer than 30 minutes. Staff are still pretty nivlce though.
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October 2022 by Allison Reilly
these baristas need better training! I received the most disgusting drink you could imagine. our drinks tasted like milk with no cold foam or pumpkin flavor that we paid extra for. be better please I want good starbucks!
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October 2022 by Adora Brown
I ordered a pumpkin cream cold brew with sweet cream and got back what tasted like a cold brew with milk and barely any cold foam that I paid extra for. My friend ordered a pumpkin chai which tasted like milk. We went up and told them there was no pumpkin flavor and she gave us more cold foam, but with no pumpkin flavor STILL. I am very disappointed :(
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September 2022 by Kelsey Overton
Not too expensive, everything is delicious. Love this place.
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August 2022 by Louis Azevedo
The coffee at this Starbucks is better than the typical Starbucks, strong and smooth, not bitter. The lemon bread and chocolate croissant paired well with the coffee.
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April 2022 by John Zink
What seems everybody had Starbucks in your hand today definitely at the Starbucks it's around campus so the students are there in full with a do the best job they can with moving through quick we can order online and it's the rave everybody loves it including myself five stars
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April 2022 by Mitchell Horton
I love the convience of having a Starbucks in the IMU. You'll often see the cafe area packed with students studying inbetween class. Beware the line can get crazy long. If you're wanting to grab a quick cup of coffee I suggest going to the Starbucks by Kirkwood.