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March 2024 by Kathy Schultz
Doug was great with the last minute rental after two other places in Bloomington gave me the runaround on having a trailer available. He apologized for not being ready to go but it really was my fault for not doing an online reservation but was told by one of the rental companies near downtown that I could just show up and have a trailer available and when I did no one was there to help and the office was locked so I ended up having to go out to see Doug. Well worth the drive outside of town for fantastic customer service! I had never told a trailer before and he talked to me through it, hooked up the trailer, and made sure traffic wasn't coming as I pulled out onto 45. I highly recommend using him for your trailer and rental needs!
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October 2023 by Mark Peters
Great experience with this dealer. The after hours check in was easy and the follow up email to let you know everything was good to go. Will use again for my Uhaul needs.
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May 2022 by Double G
Tried to help some friends move just to sit on hold for 3 hours have the website crash get hung up on by customer support multiple times yeah their slogan that says Makes moving Easier is a lie all they care about is robbing the people who need their help
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December 2021 by Gary Jackman
No problems
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December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
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July 2019 by Doug S.
Central Storage and UHaul Review Customer Service at Central Storage in Alameda Retail clerk gave me excellent attention to my needs. Thanks Miguel. He handled multiple customers as a solo customer agent. He adapted to multiple problems, for example when I had a problem on my truck, he gave me the only remaining truck, he was knowledgeable about products and services, very helpful. Operational System Disjointed The reservation system for trucks is broken. If you want to change your reservation time or date, the Uhaul team can't confirm if a truck is available. If you want a truck, you physically go into their office when it opens and cross your fingers. Uhaul customer service center can't talk to the local customer service agent, nor can they refer you to do the same. The local agent doesn't know, until they empty the key dropbox and look in the parking lot. Even then, you may not get a truck because a mechanical issue may lurk. I ended up going to a tire center to pump up a flat tire, in order to safely drive a backup truck, because my reserved truck had a dead battery. The business card they give you at the desk has a phone number that is for storage units and worthless for truck rentals. These two companies don't talk to each other. It's a terrible communication system if you call Uhaul, they can't forward your call to the actual front desk of Central Storage. Central Storage has no info on your transaction with Uhaul, nor will they make a suggestion to look on your bill for a different phone number. I received rude and disrespectful treatment when simply asking about my bill. Uhaul phone support finally came from a separate call center and separate phone number that I found on my credit card statement. By the way, it was different than their number on their rental agreement invoice. Go figure. Summary Getting What You Need --Truck-YES --Good Rate-NO, Home Depot beats Uhaul for non-local moving. HD does hourly billing, Uhaul does mileage billing. --Knowledgeable Local Rep-YES --Explanation of T&Cs-NO. Surprised to learn that default arrangement of 'In-Town' rental has a different set of terms from 'Local' rental, and was not offered an explanation.
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July 2019 by Arianna T.
On July 18 I reserved pick-up for July 28. While this branch is closed on Sundays, the website confirmed that you can still pick trucks up with the mobile app. FALSE. I had the confirmation, reservation number, etc. and yet my truck was not there. Obviously no one is there to talk to, but no one answered any of the help lines either... leaving us stranded. Talk about panic and stress... I'd think twice before using them.
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May 2019 by Ayda C.
Terrible! Placed an online order for a U Haul reservation on Saturday for Monday (Memorial Day pickup) for mobile 24/7 pick up at 7am. I got a confirmation email and confirmation number and everything! I thought I was set to go. Come Monday morning and guess what? The location is closed for Memorial Day (that's ok) and my reservation wasn't valid! It said I couldn't pick it up by mobile phone and had to wait for an attendant at 10am. However this location was closed so how could I have gotten a confirmation number and been told to wait until 10am??? I called 1800 uhaul customer service and they had to direct me to another U-Haul location. I had to start the whole process all over again! There was absolutely NO POINT in going online to reserve because they DO NOT honor the ONLINE SYSTEM!! Just go in there and speak to someone because the whole damn company is a mess!!! Do not give me a confirmation email/number and then tell me it wasn't valid. SO MUCH TIME WASTED! Also it's ridiculous how you pay a fee to use the truck, pay per mileage and pay for the gas...I honestly think the price for mileage should cover the gas. Never ordering a u haul again!! You'll see me at other companies.
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March 2019 by Travis Baker
Slow. Poor parking.
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February 2019 by Gage Andis
This place is disgusting and smells like something died
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November 2018 by Cathy R.
The woman at the counter was brusque and berated not only me, but her coworkers in front of me. She acted as if I was a dummy for asking if they had certain moving supplies. It was like pulling teeth when I asked her if she thought other locations might be better stocked. She is so NOT what I would want representing my business. I would like to give her a zero in the stars rating. So sad.
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August 2018 by Amy T.
I have rented Uhauls here on several occasions. Deb is the most unhappy and rude person, how can she still be employed here. Melinda is the only saving grace. I purposely went out of my way to get out Uhaul rentals when Deb was in charge of this. Now that Melinda is there I've experienced nothing but kindness and professional service. I returned a Uhual this AM to scolded by Deb. She was pissed and annoyed about where we parked the Uhaul, mind you this was before they opened for the day and parked it in a space that didn't say no parking. Being that this is customer service based business she lacks everything that means customer service.
