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February 2024 by Rich Green
In and out with an upgrade, data transfer, and new accessories in under an hour.
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January 2024 by Not Important
Internet connection constantly drops no matter how many times you restart your router.
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January 2024 by marianne chitwood
Extremely poor customer service they lie to you and promise technicians will show up but then don't. It has been happening for many many years. Unfortunately I don't have other options where I live or I would cancel service in an instance.
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December 2023 by Jill Wilkes
I wish I could give a negative number. The customer service with Xfinity has been horrendous!! You cannot talk to a real person and if your written concerns don't fit into their electronic virtual assistants framework, you just get hurled into a endless vortex with no answers or solutions!! Been trying to return equipment for weeks, but no equipment will show up on my return page to click to get the return label. BUT I can't ever get to talk to a real person to resolve this!!!!
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November 2023 by Chanda Ferguson
Service by staff seemed great, however the previous tenants issues bled through to getting service at where my friend really needed service
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November 2023 by Brian Wright
Trying to sign up for service for our new house, but Xfinity insists it's a business address despite being a house in a residential neighborhood. Calling them is an exercise in frustration as you surf through endless menus and hold times
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November 2023 by Asma Siddiqui
I had a truly terrible experience at the Xfinity branch. The staff there seemed completely incompetent. They didn't seem to know anything about their own products or services, and they repeatedly gave me incorrect information, which led to me missing out on major deals. It's frustrating when you can't trust the people who are supposed to help you with your phone and internet needs. I would strongly advise anyone to steer clear of this branch.
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November 2023 by Vance Kerns
Many thanks to Skylar and Kenya at the Xfinity store for their help.Customer service was nothing short of excellent.(The automated phone service still sucks.)
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August 2023 by Matthew Williamson
Xfinity is the absolute worst company for cable and Internet service. I needed customer service for my Internet that's been out for almost 2 months. The only phone number to contact Xfinity is an 800 # that sends you to a call center in India. No local contact and can't get anyone to fix the issue. However the people inside the store are very helpful you just can call you have to go there! Btw...Internet still out!!!
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August 2023 by C Sparks
Planned about an hour trip if even you have a minimal task. They take a long time and will stand around for a long time.
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July 2023 by Hunter B.
i’ve had this service for 2 months and out of nowhere deleted my 2 year contract account, made me make a new account and pay full installment fee after i already had paid all that the first time i signed up. on top of that they won’t send anyone out for 2 weeks to re set up the service i already had. terrible customer service
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July 2023 by Ghost Corley
Can't wait for A.I. to take over Xfinity stores. It would be great to talk with someone who knows what they are doing. That's all I'm going to say
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July 2023 by Kimberly Weldon
KENIA was amazing!!!! Go to her desk!She knew exactly what I needed, super quick and so sweet and kind!!
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July 2023 by Korina Voelz
xfinity in general is not a good company. it’s pricing is slightly expensive, but they main problem with them is how horrible their customer service is. just to get to speak to a real person, it takes 100 questions and 30 minutes. and then when you do get to a real person, they’re almost less helpful than the automated system. and none of them do what they promise to do. overall a terrible experience.
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July 2023 by Wally
We had a neighbor's tree fall across the alley between our houses hitting and knocking down our cable.They sent a technician that said he couldn't do anything until the tree was removed.Well the tree has been removed for two weeks and our cable is still laying in the alley with orange cones blocking people from running over the cable.Just FYI you can't talk to a live person unless you are getting new service or drive to the store in Bloomington.I invite you to try calling the Bloomington store yourself and see.
