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December 2023 by Connor H
They never tell you about how the 29.99 rate is only good for three months. It turns into 39.99 after. They don’t like to tell you that because they want you to sign up right there because I’m sure the workers get something off that. Have had a few small scratches on my Prius back glass because I don’t think their equipment is as new as other crew carwashes or not properly cleaning. Not very impressive management or maintaining their word/equipment. Two things that are very essential in the business. The only two things they have to really.
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December 2023 by George Ross
Longest record: 4 months without having the attendant tell me to move my tires left or right. I'm the car wash alignment pro.(Its like that person is the referee abs you have to accept the call on the field)
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September 2023 by Sarah Brown
The prices are prohibitive but when deals are available it becomes much more realistic. We purchased the unlimited pass for $19.98/month for 3 months and it can be cancelled any time very easily.Service: Car waxing
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July 2023 by Dave Briggs
$22 for a wash that bent my license plate, still soaking wet after the dry, paid $2 for a broken vacuum and the staff just didn't care. Wow, you guys went waaaay downhill. I will not be returning and have absolutely nothing good to say about this carwash. Shame you and your lack of business common sense.Update - Owner responded but I cannot respond for some reason. YES I notified a girl that the vacuum was broken, she just waved at me and smiled. I hand dried my car, pulled out my tool kit to repair the license plate and nobody came in response to my telling the girl that the vacuum was broken. Why would I want a free re-wash when the first one actually damaged my vehicle? Come on man, your staff dropped the ball and LITERALLY laughed at me. Word of advice, talk to your staff about accountability and what customer service is.
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June 2023 by Alexandria Price
My step-dad used to get me a coupon book every Christmas and now I've upgraded to own membership. So worth it to keep my pretty orange subaru looking fresh and clean!!
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June 2023 by Delisa Akers
If I could give a 10 star I would. I’m at this location every week. The staff here is always friendly and always have a smile on their face. 2 days ago Kaden went above and beyond to make sure my vehicle was the shiniest car on the road. He went above and beyond. Crew is pretty fortunate to have a staff member like him. Thanks again for all your hard work Kaden and the rest of the team . Trust me with customers like me it doesn’t go unnoticed. Brownsburg Crew is at the top of my list!!!—-the lady with the ?? Challenger!!!
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May 2023 by Brandi Small
We're regular customers of this location. We've never had an issue in the past. We bring our truck here at least twice a month. Today we weren't allowed in because "our truck doesn't look like it will fit". They have measured us about 75% of the time and we've never been turned away. Today we're suddenly not gonna fit. Ridiculous.
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May 2023 by Christine Plotner
The best experience in a very long time. Everyone was very friendly, smile in their faces, positive attitudes, dressed professionally- need to be more companies like this one in todays society.Car wash does a great job!
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May 2023 by Epithany Reighn
The only complaint is the 20 dollar car wash pass is only good for three months. The Lafayette Road location , is always packed or closed , and the vacuums don't work well in some. Kawana Rule
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May 2023 by Amanda S
Only location that literally NEVER pre-sprays ANY of the vehicles; driver or passenger side. It’s springtime and the bugs on the windshield don’t come off easily. This is a busy location and nobody has time to go thru the wash a 2nd time and honestly, I shouldn’t have to ask for you to pre-spray my front grill or windshield. The auto soak isn’t a replacement for some spot spraying when needed. Other locations usually have 2 people posted at the entrance of the wash to get left/right or front/back sides of the vehicle so the line moves along efficiently and without delay. Positives: friendly, clean and always stocked.
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May 2023 by John Mutnansky
No changes.Crew car wash is going down hill quickly. First...they no longer spray the front end of the car, but use a an automatic arm with light water which is not available all the time. The underbody wash is questionable. I used to be able to feel the water hitting the undercarriage....now nothing. I have been using their so called "unlimited" which it is not! My fee went up because I used I got more than 4 washes in a month...supposedly the unlimited fee is based on use? I also am not getting what I am paying for...everything I say something...it never gets fixed. Over the years....I have timed how long it takes to go through the wash....some days are faster than others....seems they speed up the track.
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April 2023 by Kylee Henline (Your Local Llama Guide)
Child friendly and has cute stuffed animals for your kids to look at but one major issue, they pack your car so tightly together that the back side of your car is not washed. Several times, almost 9 times put of 10, we don't get out car fully washed.
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January 2023 by Chris Agnew
DO NOT USE THIS PROVIDER. I utilized this car wash to get a quick rinse after traveling through a snowstorm. I’m a military service member and just came home to visit family, but instead was occupied with a broken windshield. After completion of services with crew i received a broken windshield, unclean windows, and an inappropriate level of avoidance from corporate. I had to contact them days later to receive a verbal notification that they would not accept liability. Crew decided they would mail this notification to a state i was not even located in. This poor business decision is a reflection of their leadership. Even when they have video evidence of my vehicle entering their wash with no crack and departing with a cracked windshield they still decided to not support.I advise obtaining service from a different provider that can service a community and handle issues promptly from an objective standpoint. Rather than make subjective opinions about whether they are liable.Service: Auto detailing
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July 2022 by Laura M.
I prefer to wash my car myself but during the cold weather will definitely come to Crew. I have a cloth top convertible and so far their machines do a good job and no damage. I don't like being charged for vacuums as this is free at other places. The staff are helpful and the lines usually live pretty quick. The new lane bars make the process more organized. The car wash books are always appreciated holiday gifts.
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July 2022 by Shae Plummer
I usually go to Plainfield or Avon crew, stopped by the Brownsburg one this time, I always ask for them to spray the back of the car, cause their car wash system doesn't get the back of challengers very well, they even write it on the windows for someone to do so, well she just looked and waved. ?♀️? back of car was filthy. So I'll stick with Plainfield and Avon
