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February 2024 by Hardeep Singh
This is by far one of the worst pizza places in Brownsburg. They take no pride in their work and or customer service. They canceled their orders all the time through DoorDash. Or it takes over an hour just to receive a medium size, pepperoni, pizza, and then get canceled. I would not recommend this place to anyone in Brownsburg.
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February 2024 by davidguest7
Great pizza as usual.
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January 2024 by Will Pavletich
We ordered a pizza online, went in to the store to pick it up and waited for about 10 mins with no one coming up to the register, as there was already 7-8 people in the store waiting, mostly door dashers. so went around to drive through and after pushing the buttoned as instructed no one came to the window, I called the store after waiting a good 10 mins at the window. I could hear the phone ringing and no one answered and the guy cutting the pizzas saw me sitting there and never said anything to anyone working then heard the guy cutting the pizza yell at another customer waiting “we are all busy”. Horrible customer service, horrible attitudes and won’t be back again.
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December 2023 by Sheree Hegwood
I love this place. The young man at the drive-thru is always so polite and professional. Which makes the experience awesome. Customer service is everything to me.
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November 2023 by Misha Geisert
I ordered a 7” pepperoni & sausage pizza… with instructions to be small cut, light cheese and well-baked. What I got was a cold, gooey, underbaked pizza with double cheese and not cut in small pieces. Tried to call the store, no one ever answers the phone. If you can’t follow directions, don’t offer the option.
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November 2023 by Cindy Niel
Thank you for the great service yesterday ?.Not sure what his name was, but it was after 5 in the evening.We didn't even have to get out of our car ?.I just moved back home here, came from Florida where I've been living for the past 15 years.Great to be home, and great to know that Donatos hasn't changed a bit! I'll be back. *****/*****
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October 2023 by Chris Claxon
It's okay. I wanted to try something different from the normal chain stores, but the quality and atmosphere were on par with any other. I don't hate it, but I don't love it either.
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September 2023 by Debbie D.
Our pizza was ready for pick up when we drove up.
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September 2023 by Joe Spencer
Excellent food... Great prices...
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September 2023 by James
Leaving a 5 star review because of the review left by a daft and lazy human named “Braiden ‘Pulser’ Smith”. You live 6 minutes away and you’re whining about delivery. Also: “Pulser”?What a stupid nickname to give yourself.You rock Donatos. I hope you never deliver to this person again :)I’m ordering food here today on my way home from the airport because we don’t have these in illinois. Can’t. Wait.
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July 2023 by Lumberjack (XxBertonumisxX)
They have a call center and the call center sucks soooo much they do not understand you and you can’t understand them, but the employees at the restaurant are very nice. They had to remake my pizza twice and got it wrong both times and instead of asking if I wanted it remade a third time they asked if I just wanted a refund at that point I just said yes and left to get papa johns which had my pizza ready in 10-15min.
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July 2023 by Braiden “Pulser” Smith
Donatos will always hold a special place in my heart. Those corner slices of pizza just hit different. Staff is polite and the food is good.
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July 2023 by Ryan
Absolutely pathetic and unhelpful staffSo many issues order and the store refused to help correct the issue.
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June 2023 by Chris Bennett
The call center is absolutely terrible, but he staff was great at fixing the order.
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May 2023 by Chris Heard
Great pizza. A little on the pricey side but good. Their cheesy bread was burnt and wings were pretty dry but hey the pizza and breadsticks are awesome. Spicy cheese cups all day! Stick to those and you won’t be upset.
