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September 2025 by B. David Hansen
This place has delivered every time with service, advice and support for me. Staff is amazing and accommodating.
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September 2025 by Linda Thompson
Dakota was really quick to help me. I'm not computer or phone savvy and had something important I needed printed
She showed me how to do the whole process on my phone. She was so polite and understanding as she explained things to me
What a great employee you have here at the Brownsburg UPS!!! :)
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September 2025 by cindy elliott
The Brownsburg store is very efficient. Julian helped me and was very professional, greeted me and thanked me
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August 2025 by Jason Pressler
0/5 stars. Worst ownership of a franchise around. Has proven on more than one occasion to be incompetent and provide incredibly poor direction, wasting money and hours of my time. I recommend going anywhere else!
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August 2025 by Dustin Crist
Sent an overnight check only to still be waiting on a call back from anyone a full week later.
DO NOT USE UPS FOR ANYTHING IMPORTANT.
Use FedEx instead. They are incompetent and very rude here. Promised a call back by 4 different people, still no call no package.
Use either USPS or FedEx, never UPS.
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August 2025 by Emily Agin
TJ was awesome! He was super patient with me as we had to reprint a shipping label. I’m he helped me screenshot the label and email it to the store. Really appreciate him. (Brownsburg Store)
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August 2025 by Tim Litz
Avoid this store. The owner has gone bare bones. Not investing. Machines don’t work. No self service printing. Can’t print online and pick up in store. Printing machines don’t work. I waited 20 minutes just to get 10 color copies made because of his outdated equipment. Great workers though. AVOID!!! Office Depot fantastic alternative and cheaper too!
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July 2025 by Zachary Willis
I went in here to pack and ship a pair of headphones and some wrist wraps to send to my friend in texas since he left them here in a recent visit. After I went in they told me that they would have to pakage it extra as a delicate item and as such would be charging me extra to do so. In the end it cost me $50 to ship this back on the cheepest shipping standard. This friend who happens to to work at a local UPS store told me that in no way was the packing worth what I paid and he even said that it seemed that they did not even do they extra packing they up charged me for. I am never going back to this store to get my items packaged and shipped.
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July 2025 by Declan Ball
literally walked into this UPS store and immediately felt like i was in a backrooms level designed by a fax machine with depression. the vibes? rancid. the energy? cursed.
i asked the employee for help with shipping a package and they looked at me like i just hit the griddy at a funeral. bro was moving at the speed of plot exposition in a 2003 JRPG. like hello??? why does it take you 12 business days to find a box 😭
every time i asked a question they hit me with that ✨ customer service coma ✨ — eyes glazed, soul gone, responses generated by ChatGPT-2.
also, why does everything in there cost $14.99. i blinked near a roll of tape and got charged for emotional damage.
bro forgot to put the label on my package and then gaslit me into thinking i didn’t ask for one. i am being NPC quest-denied in real life.
overall: negative 5 out of 10. would rather fight the USPS mailbox transformer boss than ever step foot in this liminal corporate voidscape again.
send help. and my package. preferably before the heat death of the universe.
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June 2025 by Bradley Hartzog
The entire staff is very helpful, and genuinely kind!!! Specail shout for Dario!!! Dario went above and beyond to help me!! God bless UPS!!!!
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May 2025 by Jason Thornbury
Outstanding customer service by Spencer!
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May 2025 by Karla Rockster
Courteous
Efficient
Friendly
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May 2025 by Jacob Moeller
Jacob and his manager are the best! Always quick to help and so personable.
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May 2025 by R Paula
Has gone downhill. Take printing services elsewhere.
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May 2025 by Pmg 8937
Very quick and satisfying service.
