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March 2024 by Amanda Dickerson
I frequent Michigan from Wisconsin and this is the only place I’ll stop. It’s clean, convenient and a safe place to stop while driving.
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March 2024 by shahid ahmad
Bad place to fill up truck fuel they don’t have showers don’t go there to fill up your truck, I fill more than 200 gallons and I ask for showers and no shower so I will never come back to fill up my truck again in this place
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March 2024 by Christopher Stephans
Place is a bit of a work in progress. More stars after the renovations are done
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March 2024 by Midsummer Dreamer
Closes due to remodel. The gas ⛽ are open if you have a card and McDonald's is only open for drive thru
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March 2024 by Andy
Disappointed with their showers. They are down for at least a month!
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December 2023 by Mightymommy 101214
It's under construction so right now it's a little limited. I'm sure it'll be great once it's completed.
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December 2023 by Lavone Davis
Pilot people were really nice McDonald’s employees are very rude never spending money at the McDonald’s here again and showers are out (construction) other than that it’s cool I guess
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December 2023 by Dee Reid
No problem here at Burns Harbor. Some will be delighted to stop in if they enjoy either McDonald's or Subways. Seating is available in the mickey deez dining area. Useful restrooms nd diesel gas of course make Pilot a go to place for many travelers nd freight service workers.
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December 2023 by A'JeeA'JeeKaurSinghQueen Kapur A'JeeKaurSingh-Kan
Ruben a new employee who actually demonstrated the meaning of customer service. As he listened thoroughly no meat. Meaning didn’t want spinach or anything that had touched meat. The other worker that was training him was trying to give me what was touched with meat. Ruben said this customer doesn’t want meat or anything touched by meat. Well Ruben SUBWAY ACTUALLY HIRED SOMEONE THAT DEMONSTRATED CUSTOMER SERVICE. THANK YOU!
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November 2023 by Deborah Brown
Customer Service is Excellent!Darlene and Maintenance person Tim5️⃣➕HOT SHOWER
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October 2023 by Debra Gade
Great place to stop when traveling. Great personnel. Everything you could need they have for a traveler.
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October 2023 by Rajinder josan
Do not park If you not find a parking spot security will knock your truck window and move you they won’t let you park overnight. If you don’t have a parking spot that what happened to me, she said spend some money purchase a park or you can move.
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August 2023 by william fuentes
Special thanks to the amazing evening shift @pilot. Been going there for 5+ yrs now and the team has always been friendly, helpful and courteous. Shout out to the hard working maintenance guy Josh who’s helped me out of a jam or two ??????Keep up the great work
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August 2023 by Jed Walker
A great big THANK YOU to Darlene, the night manager at Pilot. Wonderfully kind and helpful lady. I was driving my just off the lot Vulcan from Carol Stream Illinois to visit my mother in Saginaw Michigan over the 4th of July holiday. Oil presure light came on in Burns Harbor Indiana so I quickly stopped at the Pilot station on Melton Road just off the expressway. Checked my oil and the level was good and couldn't see any leaks. Odd. The station manager Darlene was so helpful directing me to the local Kawaskai dealer, Thomas Honda & Kawasaki and allowing me to park my motorcycle in their lot overnight while waiting for other businesses to open after the holiday and to get a tow. Helped me find some supplies I would need for the overnight stay, bought me a cup of coffee and generally was just so helpful to a stranded traveller. What a great person to have attending your business and taking care of your customers. Thanks Darlene!
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August 2023 by Alexandria Jackson
Usually if I'm writing a review on a pilot shower it's negative. But this is the 2nd time I've taken a shower here and it's very clean! That means alot to truckers! Thank you!!
