Menards, a popular hardware store, is known for its exceptional customer service and wide range of products. Customers often praise the store's helpful employees, such as Jordan, who went above and beyond to assist a customer in finding a specific garage light fixture, and Gavin, who kindly helped load heavy tiles into a customer's truck. Trent, a forklift driver, also received recognition for his assistance in loading a large load of papers. However, not all experiences at Menards have been positive. One customer expressed disappointment with the quality and customer service of the store's countertop supplier, Midwest Manufacturing. The customer encountered issues with the countertop, including misaligned miters, a sink hole that was too small, and a warped island top. Despite the customer's efforts to resolve the issues, the store's response was not satisfactory. Despite this isolated incident, Menards continues to maintain a strong reputation for its overall customer service. Customers have noted that the store is easy to navigate, with a large truck entry and ample space for maneuvering. Additionally, the store's associates are consistently described as friendly and helpful, even during busy times.
This is for Gavin, who helped us load our tile into the truck. What a very nice and respectable young man. God bless you, Gavin.
July 2025
Love this Menards! Sandy in cabinets is just a pleasure to work with. Thanks - Evergreen Dove
August 2024
I want to recognize Trent, the forklift driver, for his assistance. We had a very large loat of papers. Too heavy for us to do alone. Trent was so kind and helpful. We got them loaded quickly. Thank you Trent for your help
