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December 2023 by Mark B.
Not sure what happened to this CVS, but it went from being reliable and efficient to the unbearably long lines. There is always a line 7-8 people deep and a total lack of urgency or efficiency behind the counter. Everybody is friendly, but it is hard to be friendly back with a 45 minute wait. So disappointing, a store this busy needs to be properly staffed.
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September 2023 by Debra B.
don't fill your prescriptions here!!! understaffed expensive long lines terrible app rude unhelpful there are no ros
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June 2023 by Julia K.
Lindsey was my prescription cashier. She is the reason I am giving 5 stars! What a great person! She was helpful and went out of her way to see that my prescription was filled. She kept her col when other customers were not nice. Thank you Lindsey!
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January 2023 by Isabelle M.
I love this CVS! The staff are so nice here. I think they struggled a bit during COVID. Since then, they've really improved.Love the organization of this store, and when I can't find what I need, the workers are very helpful!
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November 2022 by Sandra D.
Worst customer service. The unfriendly lady at the register was supposed to call my dentist to have a prescription filed and when I called my dentist, they hadn't received a phone call from this pharmacy. When I told the pharmacist, she replied rudely, "well, I've been in and out and I've been busy carrying boxes." Times get busy. I understand, but that's not how you answer to people. It took this pharmacy several hours to fill my prescription, when it was supposed to take no more than 40 minutes. I had to go in person to inquire about my medicine, because I had a dental procedure scheduled the following morning. After this experience, I cannot return to this location. Please send a secret shopper.
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November 2022 by Austin C.
My girlfriend and I are both registered nurses. We deal with pharmacists daily with our patients medications. I had a prescription that I needed to transfer to this location and I sat on hold for 20 minutes while at work. I asked my secretary to grab me from a pts room if anyone ever answered the call. They finally answered and my secretary said give me 5 seconds I see him right now I'll grab him. Within that literal 5 seconds of me taking 7 steps to my phone, another nurse on my unit heard the guy yelling through the speakerphone. She picked the phone up and said he is right here I'm passing the phone to him now. I took the phone and said hello, and I heard him huff loudly and put me back on hold. I sat there for another 3 mins on hold just to have him answer the line again actually screaming "What do you want?" I said excuse me? They said I've called you several times And you don't answer. I said I'm sorry sir, you had me on hold for 25 minutes and didn't give me 10 seconds to walk to the other side of the nurses station to pick my phone back up. He said "I don't have time to deal with you, you are ridiculous. Do you want something or not?" I then explained that I needed my prescription transferred. He said it would be ready in an hour and hung up. Had my girlfriend drive 40 mins to pick it up for me as I was at work. She got there and he overly eagerly told her she couldn't get it because the "prescriber had to OK the transfer, next in line." She then called on her drive home to try to cancel the transfer since he was so rude and he said "I don't know why you call me, I not help you, I not help you. Don't call me again." If he truly hates his job this much, he needs to quit. None of my hospitals pharmacists nor my girlfriend's hospital's have ever talked to/treated us like this. Uncalled for and very unprofessional. Do better with your hiring process CVS.
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August 2022 by Cory W.
Drop my scripts off last night after my ER visit Came thru today to pick them up and found issues with the filling of these scripts...Thanks to Madison she was patient and thorough in fixing the issues she kept incurring.
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August 2022 by Tim B.
Drop my scripts off last night after my ER visit Came thru today to pick them up and found issues with the filling of these scripts...Thanks to Madison she was patient and thorough in fixing the issues she kept incurring.
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July 2022 by Guy East
Pharmacy is terrible. Bad customer service
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June 2022 by Robby B.
I am never going to this location again. I had surgery this morning and was planning on picking up a script of pain killers from this location (as it literally says on my documented paperwork), only to find the lady at the register extremely eager to tell me they didn't have my information in the system and there was no prescription available - next customer please... I have already picked up prescriptions in the past from here so how is that even possible? It felt like I was thrown to the wolves. I tried to make some calls and I literally hopped back in line to try to get some clarification only to be ignored. Really shows how much they care.
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March 2022 by Ellen O.
Things at CVS Rangeline's pharmacy have gotten so bad I'm ready to transfer all 17 of my prescriptions to a different pharmacy (Market District). Since Covid, or whatever, there has been staff turnover, and it ain't great. The new pharmacists and technicians are overworked, and they end up being rude as a result of the stress they're under. There are only about 3 of the original pharmacy staff remaining, but I rarely end up interacting with the original staff. I was at CVS at 10pm trying to get a prescription I needed asap. They were all backed up even at 10pm! The phone was ringing off the hook, and I saw the pharmacist pick up the receiver and say "there's a 2-3 hour wait to speak with someone" and then he HUNG UP! I couldn't believe it! That same eve as I was waiting in the pharmacy chairs for information about my prescription, I looked over and saw the drug drop-off bin door open and overflowing! I'm attaching a photo. I told the pharmacist, who seemed too busy to be very concerned, and I told the store manager, who seemed equally uninterested. These are prescription meds that anyone (a kid, teen, person struggling with addiction) could simply reach in and grab whatever meds that were just sitting there exposed. I thought that was terribly irresponsible and their lack of concern was alarming. I need to switch pharmacies, pronto!
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December 2021 by Jeannine C.
If I could rate it a zero I would. Use market district where the pharmacist treat you with respect
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November 2021 by Melody R.
Too slow, long wait in drive through and walk in. You can call and no one ever answers phone - I called repeated for an hour and no one ever picked up eventually called store manager to help me. Understaff for the high volume of customers. It however has improved slightly since September 2021. So hopefully the management is Listening to customer feedback on reviews
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September 2021 by Ann B.
Caution when using the pharmacy- they have given me the wrong prescription twice and the last time lost one. The Pharmacist is rude. I miss the old staff. Uncaring robots.
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August 2021 by John M.
The absolutely worst service. My wife suffered 14 hours of needless pain and suffering because the pharmacy would not answer the phone between 7 pm and 8:30 pm. Calling the front store is useless because they shared all they can do is transfer you to the same line they do not answer. Strongly suggest if you need emergency weekend service try anywhere else
