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November 2023 by Gary L.
I appreciate the offer of a free carwash on Veteran's Day, but the attendant would not let me have a basic, only an Ultimate wash. Your chemicals ruin my ceramic coating so I only get a basic wash. Maybe next year you can bend a little for an old Veteran like me. I left in my dirty car.... again, in teply to the businees's comment, the aatendant DID NOT allow me to get a basic. Maybe better trainjng? again, thank you for making the offer, its my fault I don't use your chemicals. I still use Crew's businesses.
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November 2023 by Keith Black
Seven day's a week, 12 hours each day, Crew is the best carwash in town!
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September 2023 by Brett B.
I am so sick of the turn over with this location and the I don't care customer service. The new assistant manager is less than professional. There is a new Prime Car wash on state Road 32 where you will get customer service. There car wash system broke my antenna, the stated it wasn't them, then showed them video and they handed me a form to replace. Second, got new tires but my truck is too wide at 72"- there standard is 71". The Turd Manager didn't catch it until entering the wash. Took 20 minutes to back the line out. Go somewhere else! I will never be back, and every social gathering will be a chance to spread the word. There system has scratched my paint, tore off my antenna, and there stafff has the "touch of a rapist." Crew = High School Kids that don't care!
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September 2023 by Ro P.
Used this carwash several times over a few years. Suddenly after a bad snowy winter weather event,my car came out badly scratched...huge scratch down the hood and swirls on the passenger side. They denied my claim. Apparently they stopped keeping their equipment well maintained and clean and I have heard of many complaints since.
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September 2023 by Tom Daniel
Great place to get a car wash. Download the app for reward car washes.
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August 2023 by Cindy Bland
love crew wash AND the friendly associates, but I wish there were mirrors to help guide my oversize vehicle into the tracks in the carwash.
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August 2023 by Troy Wuelfing
This place is NOT self service. What a waste of my time.Do a better job describing your business
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July 2023 by Paul Kersey
Seriously what's wrong with people. Why are you paying for a service this expensive and it doesn't even clean all the way. Wash your car with your garden hose and it will do a better job for $2
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June 2023 by Chris Carpenter
Crew is just awesome. The unlimited washes are great, but the vacuum and air tools are awesomer. Great staff as well.
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May 2023 by Debra L.
crew carwash on thatcher lane in carmel, indiana is deplorable!!!the carwash ripped off & cracked in half my entire rear bumper on a car i just purchased & refuse to be responsible for a new bumper! i have been an ultimate member for 1 1/2 years and am appalled at their unprofessionalism, lack of concern or care. whatever you do..do not use crew carwash!!! they are in it for the $$$ & when it comes to your car, you're sol!!! debra la bella
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May 2023 by David Smith
The worker at the entry point today, April 30 at 11:15 am, with the paddle giving directions made the experience so pleasant with the smile and kind wave as I entered. She deserves recognition. Please let her know it’s the little things in life like that that makes a difference in life.Thank you!!
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May 2023 by Jim G.
Just got yelled at by the manager. I signed up for the unlimited washes through a promo which skyrocket in price after three months. I refused to put their giant sticker on my windshield, door jam was not allowed. So, I called and cancelled. I was told I'd be able to use the unlimited washes through the end of the month. The manager came out irate before I entered the car wash and told me I was banned from the location. Classic misplaced anger and poor customer service.
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April 2023 by Liza S.
Took my new car to the Carmel location off of 31, called 30 mins later when I got home and noticed a panel missing on the side. They found my panel along with many other "black panels from that day". Great to know I wasn't the only Ct that was damaged that day I picked the part up which was unable to be put back on by myself or their staff, filed a report to be compensated for the repair and here was their response after reviewing the evidence PLEASE BE REMINDED THE PART WAS LITERALLY FOUND IN THE CAR WASH AREA!, you have cameras what more evidence do you need? Between my husband and I we spent $80/month for unlimited washes but you can't take a little responsibility? I will NEVER again recommend this place or trust any of my vehicles with them and their not my fault attitude! See their response below....We were sorry to hear about the damage to your vehicle and appreciate you bringing this to our attention. We can imagine how concerning this must be for you. We want to assure you that any report that we receive is carefully investigated because we are committed to a fair resolution for every customer.Our equipment is specifically designed to completely wash a car. At the same time it is designed to make it highly unlikely to damage your trim as described on your complaint.Every Crew Carwash utilizes some of the most precise, computer-controlled equipment in the industry, using only soft cloth technology designed to clean vehicles safely and without incident. To further protect your vehicle, our team members undergo extensive training and perform numerous quality control checks throughout each day to ensure everything is operating properly. We truly understand your concern that the damage may have been a result of the carwash. We find most likely your trim was loose prior to the wash.I would also like to add that I drove directly to the dealership who offered some similar advice. They advised to never go there because they get many complaints and repairs do to their poor quality and almost never do they stand behind it.
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March 2023 by Lucas Huffman
Went here right after I moved to Indiana. Their wash cracked my windshield and the manager filed a claim but then a week later they claimed any windshield that’s basically not new off the car lot could have defects and they don’t cover anything. Even though admitting it cracked in the car wash.Also honestly after seeing their prices (which I know they don’t control themselves) are really high, doesn’t even include free vacuums. Not sure why this place has so many cars lining up. Must be a hive mentality thing.
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January 2023 by Vipul Patel
My to-go place for car wash. Ultimate clean in conjunction with Kroger grocery buy gives you $5 off. It is quick and easy.
