CVS Health in Carmel is open seven days a week to help manage health with reliable value. It offers prescription refills, COVID-19 or flu tests, vaccinations, and personal care items, along with extras like pet toys and healthy snacks. Customers can join ExtraCare for personalized deals and rewards, shop weekly deals, or use free pickup and same-day delivery. Reviews for this specific location highlight a strong contrast between general company trends and this store's performance. Many note that, in general, CVS has declined, with slashed staff, frequent self-checkout, poorly stocked shelves, high prices, and stores in need of renovation, creating a depressing shopping experience. However, this Carmel location is frequently cited as an exception. Customers call it the best-run CVS, praising its exceptional service and care. The pharmacy staff receives consistent acclaim for being kind, helpful, knowledgeable, and efficient, answering phones quickly and having medications ready in a timely manner. The store manager is noted as exceptionally kind and thoughtful. The overall team is described as friendly, caring, and providing amazing service, with some customers choosing this store over a closer CVS just for the welcoming atmosphere. Additional positives include a good liquor selection and a convenient minute clinic for minor health concerns. While critical of the broader company, reviewers give this location five stars specifically because its staff provides outstanding and reliable service despite wider challenges.
I am helped with knowledge and kindness each time I visit my CVS.
November 2025
CVS at Pettigru Dr. always offer a kind service. Employees at the store and medical staff at Pharmacy/clinic are gentle and always willing to help.
October 2025
I’m a loyal CVS patron and this location has the nicest manager, Scott. I used to shop at his other location in Carmel after the farmers market ended, but I haven’t seen him there for a few months. Regardless of the CVS location, Scott is always polite, helpful and kind.
