CVS Health in Carmel is open seven days a week to help manage health with reliable value. It offers prescription refills, COVID-19 or flu tests, vaccinations, and personal care items, along with extras like pet toys and healthy snacks. Customers can join ExtraCare for personalized deals and rewards, shop weekly deals, or use free pickup and same-day delivery. Reviews for this specific location highlight a strong contrast between general company trends and this store's performance. Many note that, in general, CVS has declined, with slashed staff, frequent self-checkout, poorly stocked shelves, high prices, and stores in need of renovation, creating a depressing shopping experience. However, this Carmel location is frequently cited as an exception. Customers call it the best-run CVS, praising its exceptional service and care. The pharmacy staff receives consistent acclaim for being kind, helpful, knowledgeable, and efficient, answering phones quickly and having medications ready in a timely manner. The store manager is noted as exceptionally kind and thoughtful. The overall team is described as friendly, caring, and providing amazing service, with some customers choosing this store over a closer CVS just for the welcoming atmosphere. Additional positives include a good liquor selection and a convenient minute clinic for minor health concerns. While critical of the broader company, reviewers give this location five stars specifically because its staff provides outstanding and reliable service despite wider challenges.
They need to improve their customer service skills and improve customer come to store need more improvement.
January 2023
This is my go-to pharmacy for fast, respectful, and helpful customer service!
December 2021
Got my Covid booster shot here. I was 15 minutes early for my appt and the lead pharmacist (Courtney) had me vaccinated in about 5 minutes. Answered my questions and offered me a place to sit afterward if I wanted. I was out by the time my appt would have started.
