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January 2024 by Jeremy Zientek
They were swamped but still received great service from a gentlemen in the youth shoe department, which is typically understaffed. Thank you
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January 2024 by Ebonee D.
I have been to Dicks location near Castleton and have nothing but great things about the staff. However while shopping for matching set with my friend we were racially profiled. Loss prevention literally follow us for about 10mins until I took a picture . I ended up looking for staff to assist us looking for a larger size. He was helpful and assist. My friend after I told her this man was following us decided to put back everything she was getting . Later she was bother by the guy helping us , she stated he avoided eye contact. The store was neat and organized. This location lack a lot of L and XL clothing. I know this is a major hub for online order so maybe that's why they were out of stock of those sizes. I would go back to this franchise but Not to this location unless you want to feel targeted. Pretty disappointing and they ruined our shopping experience.
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November 2023 by L&R Nick
Prices are a bit high, selection is very good, and the staff are exceptionally helpful.
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November 2023 by Jessica Menke
Recently purchased a bike from this store and had a small problem with one of the bolts (?) not being tightened all the way in the seat. I couldn’t fix it myself, but Blake from the bike department helped me right away. He was kind, knowledgeable, and went above and beyond to make sure everything was right for me from there on out. Thanks Blake!
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October 2023 by barb c
Great service - several staff members asked if I needed help as I shopped. I found what I was looking for and asked if they would meet their online price. With management support, they did! Always check online pricing!
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September 2023 by Ashley Yates
The staff here is so helpful! We stopped in on our way to a Colts game to pick up bags we could take into the stadium. When we couldn't find the bags on the floor two gentlemen looked all over the store and in back stock for the bags. They ultimately found them in a box just off the truck. We are so grateful for their hard work and dedication to help us.
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September 2023 by C H
Shoe department and management are always helpful and accommodating. Coupon days are always a plus.
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September 2023 by Maryann Lugan
Love this place, always a great selection updated often, clean, friendly staff. Of course it's pricing is a little higher but the quality is 10/10. I buy all of my active wear here and let me tell you I'd rather buy an 80$ pair of leggings than 35 from target. They are soft, wash well, are not see through, comfortable, and fit well(slim you down in the right places)
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July 2023 by Lindsey Forey
Lee that works in shoes was the absolute best! So patient and kind. Was there with my 3 boys and he never once seemed frustrated or annoyed and we were running him all over. His mom should be proud she raised a good one!! He made our night!
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July 2023 by Mike Landers
Most items are overpriced with very limited sizes in stock. Also, so many employees were on their phones, which made it very uncomfortable to ask for help/sizes.
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July 2023 by carly stergar
I was in the other day and loved my experience! Just wanted to share that I loved my experience with all of the workers and that zoe in specific made me feel so welcomed! Again zoe was so helpful and knowledgeable about the product and I got just what I needed
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July 2023 by David Hampton
Very helpful and friendly. No less than 6 people helped me or asked if I’d been helped in the shoe department.
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May 2023 by Kyle Ramsey
Never returning to the store. The shoe department was helpful but the management team feels like it a better option to start harassing customers in the store at 9:02 for making them work past close instead of getting help down to the register with 15 people waiting in line and one lane open. And apparently they don’t care about bad reviews as they requested I jump on here quick and share my thoughts. I guess I’ll just take my money to Amazon with same day delivery. ☺️
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May 2023 by Daniel Becker
I am a Door Dasher and accepted a shop at the Clay Terrace Store. I needed to find a specific duffel bag and an associate named Dave went to unbelievable lengths to find the needle in the haystack. As a former retail Mgr I recognize this as a true Guest Service professional that deserves to be recognized. I genuinely want to express my appreciation for Dave's efforts.
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March 2023 by Ray Lemar
Overall a good experience , a little confusing layout. But lots of cool products to buy.
