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March 2024 by Ms. C
I love this spa!
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March 2024 by Valarie Nevarez
RUN!! I worked there for a year. This is the worst, dirtiest place I’ve ever worked! Dana is a foul-mouthed bully and continues to harass and intimidate coworkers in many forms, not to mention she’s a mediocre therapist. The owner, Heather Sanchez, allows in-house bullying and does not stand behind the ‘No-tolerance’ guidelines. She also does not care if clients have bad services as long as they don’t complain about it. Service providers are allowed to be unprofessional and I had to leave. I do not recommend hand and stone Carmel to service providers or clients. Five minutes in any direction and you will get a good PROFESSIONAL massage.
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March 2024 by Adam Diskey
The majority of time you call here you get put on hold. A ton of fees come along with Membership. I cancelled after 6 months. They obviously make cancelling that a pain. Overall service/massage was mediocre.
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March 2024 by VICTORIA WASHINGTON
THE PLACE IS NICE BUT THE SERVICE WAS HORRIBLE, I SURPRISED MY HUSBAND WITH A MASSAGE , SHE WAS RUDE AND HE DID NOT ENJOY THE MASSAGE SHE ACTED AS IF SHE WAS DISGUSTED TO TOUCH HIM I WILL NEVER GO BACK OR REFER A AFRICAN AMERICAN TO THIS PLACE
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March 2024 by Jenna Satterthwaite
RUN FAR AWAY from this place! Do not get scammed into the "membership." Called to schedule a massage today and was told that I could not use my rewards due to expiring after 3 months. I lost 3 months worth of rewards that I paid for!! I guess be sure to read all the fine print before getting sucked into the membership when checking out after a service. This left a bad taste for this business and I can guarantee I will never be returning or recommending to anyone!
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March 2024 by Regina Smith
I had neglected my sanctuary but going here was such a serene experience. Lovely staff...highly recommend.
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March 2024 by Marina Gibson
My massages are not always 50 minutes which can be disappointing. Demetrius was so good today that I would schedule with him going back! I told him I like firm pressure and wanted extra attention on my neck, IT bands, and glutes, and he delivered. All areas of a full body massage were attended too even with the scalp massage I added. He was friendly, professional, and skilled. He is a 5 star massage therapist!
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March 2024 by Rebecca White-Glanders
Amber is definitely my current favorite masseuse, and I'm a regular! She's really skilled at helping with different issues. Every massage I've had here has been really great. I love the scalp massage add-on - it's great when I have a headache or extra stress, as it combines aromatherapy with massage.
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March 2024 by Sharon Stump
I wish there were 6 stars!! Massage was perfect! Teisha is a gem ? Facial was great (my first ever). Katie did a wonderful job.
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February 2024 by Michael Bivins
My wife and I go in for monthly couple massages and absolutely love this place. Everyone is attentive and the masseuses are awesome. It's so relaxing. Big W.
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January 2024 by Laura Elizabeth
I did the hour long Swedish massage with pink Himalayan salt stones and aromatherapy lavender. It was very relaxing. If you have sensitive skin ask the stones be cooled a bit. I appreciated the short overview meeting before my session. I got a lot of say over what body parts I didn’t want touched during my massage (ex: butt, thighs, feet). All the ladies were very kind and welcoming. I slept great last night ?
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January 2024 by Nicole Traveler
I’ve been going here for a year now! The staff is wonderful! If there is ever a review you listen to, let it be this one! Ask for Valerie!!! She’s an incredible masseuse!!! You won’t regret it!
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January 2024 by Candace Ryall
I got a facial with the added glycolic acid peel which accidentally dripped into my eye. So instead of feeling relaxed, my eye was burning the whole time. The facial which said 1 hour, was appropriately 13 minutes short.
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October 2023 by Josh Stesney
The woman at the front desk chose a very small Asian lady to do my massage. I am over 200lbs and go to the gym regularly. I let them know prior that I was interested in deep tissue work. This was definitely the wrong masseuse for me. I asked her 3 times to apply more pressure and she clearly wasn't capable. Very disappointed and the hour session was actually 40 minutes. Have been in before and had better experiences. Will be getting message elsewhere moving forward.
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September 2023 by Atyindahouz
Ammmmmazing massage and the massuer was awesome and attentive... she gets 5+ stars. I was not a fan of the seating area. The front desk area is louder than most spas. There is a lot of commotion while checking customers out, booking future appointments, trying to upsell memberships and answering phones. I wasn't a fan of the make-shift desk/work area that is right behind the seating area... it's an uncomfortable vibe to have someone working on a computer staring at the back of my head. I was sooooo relaxed and happy after the amazing massage and then I had to spend 10 mins declining all of the up-selling for memberships and free gift bags. I just wanted to leave... I know the office staff are just doing their jobs but maybe try to sell the memberships and have the customers make payments and future appointments before their service. Or if someone says no once... just let them leave... no one wants to haggle after a massage or facial.
