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March 2024 by Collin Skiles
I won't be so harsh to say stay away from H&R Block as a whole, but this branch proved to be very useless to my needs. I filed taxes with them in 2023 for the 2022 calendar year, and they helped me just fine on that end. To preface this, I had received a letter from the IRS stating an earnings deficiency for the calendar year of 2021, as I was day trading on Robinhood. I brought all the information that they asked me to bring in so as to correct the deficiency. Fast forward a month and a half, I receive a second letter from the IRS saying they are going to start adding interest. So they obviously didn't correct anything. After multiple calls, texts, and emails to my consultant, I finally hear back saying it just takes some time for the IRS to finalize their documents. Fast forward a year later to 2024. I decide to file taxes on my own this time. After filing to completion, I receive yet ANOTHER letter from the IRS with the same amount due, plus interest added. I call in and I ask what happened, I asked for this to be taken care of. Not only had it not been taken care of...they had NO IDEA WHAT I WAS TALKING ABOUT. They had none of the documents I brought them on file, none of my information, NOTHING. I even have copies proving that I provided them to them and NOTHING was done. To add insult to injury, after asking what they would do about this, they said they could work on it for $95 an hour. I said, that's fine, I just need the situation resolved. I'd much rather pay $95 an hour than the $8,000 deficiency that the IRS thinks I owe anyways. I ask "when can you guys complete it?" Guy says, "well we can't guarantee we'll figure it out...we are just paid to work on it." CAN YOU IMAGINE IF YOU WENT TO A VEHICULAR SERVICE DEPARTMENT AND WERE TOLD THIS? I guess I'm a younger individual, but I don't feel like I should pay a DIME unless you actually fix it for me. Anyways, that's my rant. My tax consultant and everyone I worked with was very nice I must add, and they tried to be helpful it seems...but when you are a professional organization taking on an agency as large as the IRS, you HAVE TO BE PROMPT...and this branch was anything but prompt. Despite their kindness, I didn't get the help I needed, and am seated here facing a growing $8,000 bill in which I am certain I don't owe even a fraction of.
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October 2023 by Noel Partlow
Daniel was the best tax professional I have ever had the pleasure of working with! I had a complicated case and he took each curveball with grace and understanding. I didn’t feel any judgement from him and actually enjoyed getting done something I have been dreading for a year and a half… Thank you, Dan!!!
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July 2023 by Sage Arbor
Our tax advisor and the branch are unresponsive. We have contacted them because there's concern about the return, but we cannot hear back. It has been months.
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April 2023 by Khemary Carter
Dan did my taxes and he was attentive and explained what I needed to do for next year. I have a clear picture now on what I need to do moving forward. Thank you Dan!!
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April 2023 by Sharon Snouffer
We always come and see Beth and she is helpful. Knowledgeable and friendly.
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March 2023 by Veronica London
Daniel was very thorough and explained the return as he was completing it. He gave me the opportunity to ask questions and offered valuable information for next year’s return. Daniel was a pleasure to work with.
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February 2023 by Dennis Conrad
I’ve been getting my taxes done there for the past few years without any complaints. I would highly recommend the staff at this location.
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February 2023 by Kelley Quattrocchi
Wasn't good and all my other 14 years were great with block
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November 2022 by Atif Zafar
Dan Rumreich is superb and I am very lucky to work with him
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April 2022 by Daniel DAugherty
Knowledgeable preparer and efficient. Daniel knows the changes in tax laws and keeps us informed when we file our returns. Daniel is very easy to work with. A total pleasant experience.
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April 2022 by Donald Burlock
I've been working with Linda (Silva) for years. She's an expert tax preparer and she's also thorough. We recently worked with her for the 7th year on the 2021 tax return.
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April 2022 by Scott McLeod
I enjoy working with Beth Letts and I think the staff genuinely care for their customers
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April 2022 by Sandy Allen
Excellent customer service from Elizabeth Betts and the front desk ladies at the Carmel, Indiana location.
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April 2022 by Amy Payne
You always do a thorough and professional job for us
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March 2022 by Rodney Cooper
For the past couple pf years hr block is getting worse in general. This year the guy doing our taxes can't even explain why I owe and I've never owed in 37 years. He couldn't answer any questions correctly or satisfactorily. It will be my time to start doing taxes for myself from now onI advise all of you to do the same. They use the same program as turbo tax do it yourself and save that money.
