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February 2024 by Ron B.
Helpful, fast, and professional. Available services are varied, and assistance in opening new accounts was excellent.
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December 2023 by Leslie Mccatherine
I recently had the pleasure of working with Shannon Taylor during my auto loan application process, and I must say that her expertise and dedication made all the difference. From start to finish, Shannon demonstrated exceptional professionalism and a deep understanding of the intricacies involved in securing an auto loan. I highly recommend her services to anyone navigating the auto loan landscape or considering a lease buyout. Thank you, Shannon, for making this journey smooth and stress-free!
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December 2023 by Preston Aguilar
Chris & Shannon were absolutely amazing in helping me with a car loan from start to finish!! Went above & beyond with personalized service & wouldn’t go anywhere else for a loan. HIGHLY RECOMMEND!!!
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December 2023 by De C
I’ve been banking with IMCU for decades. They’ve always been super helpful when I needed them most.
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October 2023 by Joseph McL
Our national Big usa bank has too many "cashless" branches - we could not find a place near us to get some $5 bills! Even their brand spanking new facility had NO cash! We checked out IMCU. Pleased to find they have cashiers who could give us small bills (instead of the twenties ATMs force on you). Pleased with the customer service. Opened an account on the spot. Very happy.
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September 2023 by mariah k
really stupid that we no longer can pay our car payment and our credit cards over the phone anymore. we rarely have time to stop by the bank to go in person to pay that stuff! just risks us ruining our credit anymore. the staff is absolutely awful. hung up on my boyfriend when he asked why he couldn’t pay his car payment over the phone anymore and then i call and are extremely rude. if we didn’t have a car payment with you guys are accounts would be closed!!
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September 2023 by Jeffrey
TRASH! Been banking here for over 15 years. Had a big check from a HOA and they refused to let me deposit it. Then lied saying that I need to go to the bank on the check and there is nothing they could do. So they put me in a not so safe position having to carry over $10,000 cash. Not to mention i even told them I was ok with a hold just needed $800 released. Also they have taken checks from this HOA before no problem. THEY DO NOT CARE ABOUT YOU AS A CUSTOMER. The lady looked at me as if I was lying. If the lady would of looked at my accounts she would of seen i have been using them for years. I have had 4 car loans through them, always paid in full.
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July 2023 by stanley lebron
I recently moved to Indiana & IMCU has helped me so much with my transition. I was able to get a Credit Card, Car loan, & open a few businesses checking accounts. Lucy has been my rep & she’s been amazing. Very responsive, helpful, and patient.
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June 2023 by Arivukkarasu Purushothaman
Today I went to this branch and had a worst experience in any of the banks that I went in US so far. Went to enquire about one of my car loan that is coming to an end and also about the interest rate to compare for our new car that we are planning. First of all no one greeted which is fine as seemed busy. Bank representative asked me if it is any deposit that I can do in the kiosk and I said No and I will wait. Few minutes later she asked another representative to help me and she did not understood my request and also waiting for the earlier one to ask her some clarifications for me. Earlier one said to her that I can come back another day without even asking what is the need for me. May be there is resource shortage and overwhelming but this is definitely not a kind of support they can provide to existing customer who is also trying to be part of their business.
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March 2023 by Pete
Always a great experience and very courteous
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October 2022 by John C.
Excellent customer service!! Every time I visit a branch I am treated to coffee and the service is fast and efficient!
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June 2022 by Hannah Carrico
From the moment I called IMCU to ask about an auto loan, I received nothing but the best customer service from Emily K.! She was friendly, efficient, and knowledgeable. I would highly recommend IMCU for an auto loan!
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January 2022 by Jessica Sarabyn
Girl picked up the phone and rudely hung up on me. Don’t care about their members
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August 2021 by David Proctor
I used to love the customer service at the Greenwood and Westfield imcu locations. Everyone's polite at the Carmel location but I'm always pushed to use a machine to deposit. It's just really annoying to use the atm to deposit checks and it takes longer. The customer service is lacking.
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July 2021 by Andre Suzano
Car I attempted to buy was totalled before I could take possession. I called to cancel the loan promptly, but was notified I had to visit the branch. Went in to cancel the loan without using the funds and was charged $248 in interest/fees. All communication was from a flustered teller as neither the AVP or Branch Manager would show their face and kept going back and forth on the phone with the teller to unapologetically apologize for sticking me with unnecessary fees in this unfortunate situation.Customer Service and Personal Relationship you would expect with a Credit Union are DEAD here.
