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March 2025 by Andy Smith
Very expensive!! Didn’t tighten oil filter causing my truck to leak and make a mess in my garage floor. This is why people change their own oil!! Never again.
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February 2025 by Igor Ramos
It's been a while since I saw such a bad quality service that I didn't even have this week... First talking about the service itself, which was terrible, a woman with a total lack of respect for the customer and without any desire to be there working, she literally didn't want to be there... And about the work, I went to do an oil change, they came and said I had some changes to do, such as filters, wiper blades, so I decided to change everything, totaling $278 dollars, I went to test the wiper blades today and I swear, my old one was much better, the new one placed there I had to pull out and put a new one that I bought elsewhere... In short, I spent good money, I was poorly served and a terrible service
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January 2025 by John Stone
They were polite efficient and fast I just wish they had a Coke machine in their lobby
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December 2024 by Jen Katie
I asked them to check my tire pressures and fluid levels, knowing my washer fluid level was low. They did not fill it up as is supposed to be included with the oil change.
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December 2024 by Amy Shobe
Quick and professional service. Only negative was they recommended a few additional repairs, but didn’t have the parts to complete it.
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December 2024 by Ryan Sexton
Quick and easy, gets the job done. My only complaint is the employees often make it seem like you’re an inconvenience to their day. On MULTIPLE occasions, I’ve seen a visible big dramatic sigh, eye roll, and head shake when I pulled in. I’ve worked busy jobs before where you feel like you never get a break, so I get it. But you can’t let the customer see that.
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December 2024 by Atlantanetwork Atlanta
I don't speak English very well and the person who greeted me was rude because of that.
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September 2024 by Colton LeFevre
Service was excellent, facility was clean, and communication was great!
Only reason for a 4/5 was the employee member that helped me seemed to be inconvenienced by serving clients. Was still friendly and professional but body language and tone of voice list seemed like they didn't wanna be there.
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August 2024 by Della Whitlock
Never got asked if I preferred synthetic or regular oil…I am a college student and I work 2 jobs and I am in school. I definitely cannot afford the synthetic right now and wanted the cheaper one. One of the employees put me into a waiting room and I expected them to come back and discuss options with me…a girl came back and told me a total incredible quickly and I had no time to process or even know that she ended up putting the expensive one in my car due to not knowing all of the oil prices because of recent inflation. At check out, I shared that I was never asked which one and that I was a college student but she didn’t seem to care.
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August 2024 by Brett Slama
The past three oil changes I’ve gotten the technician has failed to secure the undercarriage guard (plastic protection panel under the car) - the technicians simply are not taking the time to properly secure my car nor communicate any issue that may be leading to this. I had the Thatcher Lane location replace the part because it was so damaged and on my next oil change it was once again not properly secured and is now zip tied to hold in place - which is not acceptable.
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July 2024 by Daryl Eckstein
Staff was quick to complete my service. The waiting room could use updating, but overall I felt the team did a great job.
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July 2024 by Hal Hinds
The assistant manager was arguing with another employee why I was there. She look upset I pulled in for an oil change. My truck was spotless clean. They wash my clean windows and leave water marks all over the side of the clean truck. Then they leave oil finger print marks all over the side and front of my truck. $150 Later for an oil change they give me a free oil change ticket. I bring my wife's car in the next day and the same lady that gave me the FREE oil change slip says you know it's not free right? Now she says it doesn't cover ship fees, taxes and anything over 5 quarts. $30 later I leave. It used to only cost $30 to change the oil without a FREE oil change slip.
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July 2024 by Indy HotDog
The oil change was fine. They asked me to wait in side while they performed the service (unlike my last visit). Although I told them I only wanted an oil change, they proceeded to remove my engine air and cabin filters and bring them to show me. I complained that I didn't ask them to service anything else and they pushed back strenuously that it was their normal service and they were trying to help. I'll go somewhere else next time.
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June 2024 by Meliah Wray
Super quick and easy. Great customer service. However I forgot that I had just had my cabin air filter changed in May and they said it needed replaced again but it's good for about a year. Totally my fault but there shouldn't have been enough particulate on the filter in a month to look like it needed changed.
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June 2024 by Allison McKinnon
Super fast service! I was in & out for my oil change within 15 minutes. Thank you : )
