-
September 2025 by Elizabeth Stewart
Whatever pharmacist worked on Labor Day was the rudest person I have ever encountered. He had the nerve to tell me I should have come earlier as he classed the gate on me as I had just gotten there from the ER after my mother broke her back! Way to show compassion. I will be transferring all scripts to a pharmacy that hires kind people.
-
July 2025 by K R
Our family members have had two negative experiences in a row at this pharmacy. We found a pharmacy with better customer service at another grocery store nearby.
-
May 2025 by A. Williams
The two guys I've interreacted with there were great, but it doesn't make up for the woman who answered the phone today when my wife called about a mistake made by the pharmacy. They gave her the wrong medicine. Some customer service/empathy training would likely go a long way.
-
March 2025 by Clint Grable
I love this place, I have all of my prescriptions through them. They've always been very nice and pleasant with me and have always went out of their way to help me. I was shocked to see the bad reviews.
-
December 2024 by Ariel Rogers
Go here if you want to be hung up on by the least helpful pharmacy techs that Kroger employs. They must send their rejects to this location when they can't fire them.
-
September 2024 by Jeffrey Williams
The staff is shockingly rude and unhelpful. Today I arrived to pick up some prescriptions at a few minutes before 1:00 PM while the entire staff was talking away with another Kroger employee who was picking up her prescription on her lunch break. When she finished I was told they’re closed for lunch and I would have to come back. By the way, Google showed them to be open. When I asked if they could just do mine quickly I they became sarcastic, especially the tall women on the staff whose rudeness reached a surprising level. When I asked why they all had to leave for lunch at once rather than in a couple shifts, she ridiculously asked if I thought they shouldn’t get to eat or have a break - something I obviously wasn’t suggesting.
I do have to quickly add that one of the group, a gentleman named Kevin, stood out from the rest and quickly and apologetically remained behind to get my order, which only took a couple minutes. If Kroger had a department of Kevins instead, I wouldn’t have deleted my Kroger App and transferred my son’s and my prescriptions. I will never set foot in any Kroger again.
-
January 2024 by Nicholas Demetriades
I just want to take a moment and write an appreciation post for the Pharmacy at Kroger, they are so patient even when understaffed. They are always helpful with savings and leave you feeling better or course!
-
June 2023 by tom kientz
have 4 Rx to be picked up together in a single trip.yet to be accomplished in 9 months
-
April 2023 by Jeannine C.
I shopped here today. The cashier Abdul was so beyond rude I will never shop at this location again. I was purchasing a bottle of champagne to celebrate my birthday and my husband's 60th birthday. Along with 400 dollars worth of groceries. The bottle of champagne was priced differently in 2 areas. A difference of $5. The gentleman in the liquor area said it's our error just take a picture of the price and ask them to charge you that price. Abdul told me I was wrong and he would ring it for the higher price . Then he proceeded to be so rude to me. Like in trying to rip Kroger off for $5. I asked the bagger to get a manager. When someone walked over and asked what the problem was. Abdul said everything. Then when I got home I realized other items had also been overcharged. I'm so over him and his rudeness. You would think with only 2 cashiers and everything else self service he'd realize that his job could be gone at any min and he'd try to be nice
-
April 2023 by Stoli T.
I don't understand how such a large business don't update the register with sales. The money they pocket on false sales must be incredible. Many people would not catch it. And the pricing is so high compared to other stores. Not impressed!
-
February 2023 by Natalie D.
Apparently despite running a corporation that processes thousands of point-of-sale purchases each day, Kroger management does not realize that "point-of-sale" means that, while I pay with a (debit) card, the money leaves my checking account instantly (at the "point of sale") and the transaction is considered essentially a cash transaction. From the business standpoint, it is more safe than cash because, while the business receives the sale, they do not end up with cash on hand that can easily be stolen or lost. Yet Kroger has an asinine store policy against the use of a debit card to purchase a money order in a high dollar amount. So while I have to stand in line behind people who use debit cards to buy lotto tickets - which are also "cash-only" items - I am not allowed to purchase a money order using the same payment method. Kroger would rather receive and manage $1000 in paper money than receive a secure, electronic, same-as-cash point-of-sale purchase for money orders. Thanks to this policy, Kroger management demonstrates ignorance about basic transaction processes that their business profits from everyday. While trying to outsmart would-be criminals, Krogers ends up with a policy that only frustrates honest customers trying to use legitimate payment methods to make pretty basic transactions. As a result, Kroger lost not just a sale but a customer.
-
December 2022 by Brittany Hall
Extremely rude, and incompetent staff. They do not like to help you. You're just another number to them. They like to hang up on you. They also lie to you and tell you things were sent in to you Dr when they never were or that the Dr denied refill, etc. And I've gotten proof from Drs that nothing was ever sent in nor was it ever denied. Etc etc. We were forced into this place because Carmel Prescription Shop just closed without warning, and due to one of the meds I am on the doctor does not allow switching of pharmacies unless your current one closes so I am stuck here. I hate big named companies because there is nothing but problems with them, and they won't give you a few pills to get you thru those issues like small family owned ones will. So now we suffer because of it.
-
December 2022 by TWUTHREE
Extremely rude over the phone, not helpful whatsoever, they could care less that I was having a hard time find my cats medicine. When I arrived in store it wasn't any better I was blatantly ignored by pharmacist while asking him a question, the lid on the bottle was not tight enough allowing liquid to come out on a already hard to find medicine and unfortunately everyone is on backorder and this store is the only one that has stock so I'm forced to go back. Not happy at all! Do better!
-
December 2022 by Brittany
Extremely rude, and incompetent staff. They do not like to help you. You're just another number to them. They like to hang up on you. They also lie to you and tell you things were sent in to you Dr when they never were or that the Dr denied refill, etc. And I've gotten proof from Drs that nothing was ever sent in nor was it ever denied. Etc etc. We were forced into this place because Carmel Prescription Shop just closed without warning, and due to one of the meds I am on the doctor does not allow switching of pharmacies unless your current one closes so I am stuck here. I hate big named companies because there is nothing but problems with them, and they won't give you a few pills to get you thru those issues like small family owned ones will. So now we suffer because of it.
-
December 2022 by Brittany Winfield
Extremely rude, and incompetent staff. They do not like to help you. You're just another number to them. They like to hang up on you. They also lie to you and tell you things were sent in to you Dr when they never were or that the Dr denied refill, etc. And I've gotten proof from Drs that nothing was ever sent in nor was it ever denied. Etc etc. We were forced into this place because Carmel Prescription Shop just closed without warning, and due to one of the meds I am on the doctor does not allow switching of pharmacies unless your current one closes so I am stuck here. I hate big named companies because there is nothing but problems with them, and they won't give you a few pills to get you thru those issues like small family owned ones will. So now we suffer because of it.
