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June 2023 by tom kientz
have 4 Rx to be picked up together in a single trip.yet to be accomplished in 9 months
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April 2023 by Jeannine C.
I shopped here today. The cashier Abdul was so beyond rude I will never shop at this location again. I was purchasing a bottle of champagne to celebrate my birthday and my husband's 60th birthday. Along with 400 dollars worth of groceries. The bottle of champagne was priced differently in 2 areas. A difference of $5. The gentleman in the liquor area said it's our error just take a picture of the price and ask them to charge you that price. Abdul told me I was wrong and he would ring it for the higher price . Then he proceeded to be so rude to me. Like in trying to rip Kroger off for $5. I asked the bagger to get a manager. When someone walked over and asked what the problem was. Abdul said everything. Then when I got home I realized other items had also been overcharged. I'm so over him and his rudeness. You would think with only 2 cashiers and everything else self service he'd realize that his job could be gone at any min and he'd try to be nice
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April 2023 by Stoli T.
I don't understand how such a large business don't update the register with sales. The money they pocket on false sales must be incredible. Many people would not catch it. And the pricing is so high compared to other stores. Not impressed!
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February 2023 by Natalie D.
Apparently despite running a corporation that processes thousands of point-of-sale purchases each day, Kroger management does not realize that "point-of-sale" means that, while I pay with a (debit) card, the money leaves my checking account instantly (at the "point of sale") and the transaction is considered essentially a cash transaction. From the business standpoint, it is more safe than cash because, while the business receives the sale, they do not end up with cash on hand that can easily be stolen or lost. Yet Kroger has an asinine store policy against the use of a debit card to purchase a money order in a high dollar amount. So while I have to stand in line behind people who use debit cards to buy lotto tickets - which are also "cash-only" items - I am not allowed to purchase a money order using the same payment method. Kroger would rather receive and manage $1000 in paper money than receive a secure, electronic, same-as-cash point-of-sale purchase for money orders. Thanks to this policy, Kroger management demonstrates ignorance about basic transaction processes that their business profits from everyday. While trying to outsmart would-be criminals, Krogers ends up with a policy that only frustrates honest customers trying to use legitimate payment methods to make pretty basic transactions. As a result, Kroger lost not just a sale but a customer.
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December 2022 by Brittany Hall
Extremely rude, and incompetent staff. They do not like to help you. You're just another number to them. They like to hang up on you. They also lie to you and tell you things were sent in to you Dr when they never were or that the Dr denied refill, etc. And I've gotten proof from Drs that nothing was ever sent in nor was it ever denied. Etc etc. We were forced into this place because Carmel Prescription Shop just closed without warning, and due to one of the meds I am on the doctor does not allow switching of pharmacies unless your current one closes so I am stuck here. I hate big named companies because there is nothing but problems with them, and they won't give you a few pills to get you thru those issues like small family owned ones will. So now we suffer because of it.
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December 2022 by TWUTHREE
Extremely rude over the phone, not helpful whatsoever, they could care less that I was having a hard time find my cats medicine. When I arrived in store it wasn't any better I was blatantly ignored by pharmacist while asking him a question, the lid on the bottle was not tight enough allowing liquid to come out on a already hard to find medicine and unfortunately everyone is on backorder and this store is the only one that has stock so I'm forced to go back. Not happy at all! Do better!
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December 2022 by Brittany
Extremely rude, and incompetent staff. They do not like to help you. You're just another number to them. They like to hang up on you. They also lie to you and tell you things were sent in to you Dr when they never were or that the Dr denied refill, etc. And I've gotten proof from Drs that nothing was ever sent in nor was it ever denied. Etc etc. We were forced into this place because Carmel Prescription Shop just closed without warning, and due to one of the meds I am on the doctor does not allow switching of pharmacies unless your current one closes so I am stuck here. I hate big named companies because there is nothing but problems with them, and they won't give you a few pills to get you thru those issues like small family owned ones will. So now we suffer because of it.
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December 2022 by Brittany Winfield
Extremely rude, and incompetent staff. They do not like to help you. You're just another number to them. They like to hang up on you. They also lie to you and tell you things were sent in to you Dr when they never were or that the Dr denied refill, etc. And I've gotten proof from Drs that nothing was ever sent in nor was it ever denied. Etc etc. We were forced into this place because Carmel Prescription Shop just closed without warning, and due to one of the meds I am on the doctor does not allow switching of pharmacies unless your current one closes so I am stuck here. I hate big named companies because there is nothing but problems with them, and they won't give you a few pills to get you thru those issues like small family owned ones will. So now we suffer because of it.
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November 2022 by B Hitzeman
Huge thank you to Veronica in the pharmacy. Our son had oral surgery with 2 extractions. After 2 hours and countless calls between the surgeons office and Kroger. Veronica had me give her our surgeons office # and she was going to figure out why they hadn’t received his prescription yet. Not only was she able to find out they had lied to us and not sent it in but found out that his surgeon hadn’t signed it and had left. She worked with the office to get the signature and got it filled in less than a 1/2 an hour after me explaining why I kept calling in. She isn’t required to do all of that and I truly appreciate her going above and beyond.
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November 2022 by jane weisman
James is the best Pharmacist here at Carmel Krogers.We went in the other day, he gave my husband and I a flu shot. We never felt a thing.His shots are painless.Hes very smart!
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September 2022 by Meenarin P.
The store is clean. The staff I met today is super nice. The overall fresh product is good. Not too busy on Sunday morning.
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May 2022 by Tralee S.
This Kroger has really let customer service dissolve! No one greets you. The cashiers are rude and NEVER bag the groceries. I only come to the Rangeline Kroger when I have no other choice.
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March 2022 by Brandy Hitzeman
Huge thank you to Veronica in the pharmacy. Our son had oral surgery with 2 extractions. After 2 hours and countless calls between the surgeons office and Kroger. Veronica had me give her our surgeons office # and she was going to figure out why they hadn’t received his prescription yet. Not only was she able to find out they had lied to us and not sent it in but found out that his surgeon hadn’t signed it and had left. She worked with the office to get the signature and got it filled in less than a 1/2 an hour after me explaining why I kept calling in. She isn’t required to do all of that and I truly appreciate her going above and beyond.
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December 2021 by Kevin W.
Generally a very good store. However three times I've purchased fish, I've had to throw it away. I try to avoid the old dry stuff, which is always present, but when I get home and the smell is terrible, I'm left shaking my head and poorer! Never again. If it smells bad, it is bad! If it looks dry, it is bad! If it's old, it's bad! These are lessons the fish counter should learn before someone gets sick or worse. The lady behind the counter was rude When I insisted on freshly cut piece then lied about how old the salmon was. It's time to put quality seafood counter staff in place, Kroger! Those behind the counter whom I've encountered won't tell you how old the fish is - but are quick to sell anything to you anyway knowing it's bad. Caveat emptor when buying seafood here. Better yet, just find a safer place to buy seafood.
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December 2021 by Eve D.
I had a curbside pickup today and I spent $78. I am the only person in my household and that is a lot of money to spend on one person for groceries. I spend at least $50 every week at this Kroger and every week there is a mess up with what I order. This week I ordered a Pepperidge Farm coconut frozen cake and when I got home to wash off my groceries and put them away, they had put a big Marie Calander's coconut pie in with my groceries instead of the cake. I called at 5:00 PM (December 11, 2021) and spoke with the nastiest guy who claimed to be a manager in the curbside department. I told him that my groceries are not accurate mast weeks and he asked me why don't I go somewhere else and shop? I asked for his manager and he told me never mind who his manager is because he told me to bring the pie back for a store credit. I said that I don't want a store credit because I'm not shopping at any store where the employees are rude. I told him that I'm a senior citizen and I'm handicapped and can't walk into the store. Then he hung up on me. I will never go to that store again. I am going to contact the store manager, Karen Hansen, to make her aware of how her employee is treating a loyal customer.
