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September 2023 by Susie Winamac
Poor customer service! I will not return to this Lululemon ever. I brought back a pair of "align flared pants" that were a gift and totally miss sized. I'm typically a 2. My friend bought me a 4, and they were too small. They are a current style and the young ladies at the front refused to let me exchange them even though they have a "quality promise" at Lululemon. I spoke to the one girl at the front who refused to exchange them. I asked for someone else, and she, too, refused to exchange them. I have their names, but I will omit them to be nice. I am very disappointed in this Lululemon at Clay Terrace and will be informing all of my friends to not visit this location as they do not stand behind their quality promise. They were difficult to deal with and not the attitude and service I would have expected from Lululemon. The pants were only a month old and because I didn't have a receipt they both refused to help me. No...this is OUT for me. Sad that this location has poor customer service and is extremely difficult to deal with and not out for the customer to stand behind their promises. The waist on the size 4 looked like a size 0. Ridiculous they would not stand behind the product!!!Update. I heard the GM was out on maternity leave so the "mgrs' on duty were obviously trying to exert their authority. They were difficult to deal with and certainly didn't stand behind their quality promise. I will not visit this location again. Most LLL's stand behind their quality promise. Not Clay Terrace.
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September 2023 by Bryse Wilson
Connor helped us out and was a great person to talk to. Being personal and professional all at once, great experience.
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June 2023 by Zach Piper
First time going to lululemon, didn’t know what to really look for. A young girl by the name of Willow helped me find the perfect “hoochie daddy” shorts that I was looking for. She was very kind and very helpful. Thank you Willow!
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May 2023 by APS Style
Great place for fitness clothes, I love their joggers, shorts and tank tops. Customer service is great at this location. Sales staff is always very helpful.
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April 2023 by Tack
Customer service and location is a plus great selection of work out clothing and casual ware
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February 2023 by cody jones
14 minutes to check out one person who bought around 5 items. 2 people were working register. When my turn came the other register worker left to go chat with another worker. 4 other workers standing in store not doing anything as I waited. The entire time. All I wanted was a gift card. Took 20 seconds and not one person would move from their chatting station. Absolute garbage customer service.
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January 2023 by Melissa Sundstrom
Didn’t have what I was looking for, ordered online. Employees never greeted and were too busy talking to each other.
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December 2022 by Katie
This store used to be a smaller pop-up and has since turned into a larger full-size store. Unfortunately, the staff friendliness and attentiveness has dwindled. I was not greeted or acknowledged at all. I eventually went up to the front desk and found four employees standing around talking. When I asked the cashier for help with finding an item I was simply told "Sorry, I think we sold out days ago. I don't know if we'll get more or not."If you live in the Indy area, it's definitely worth zipping down Keystone to visit the Fashion Mall location instead!
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November 2022 by Ashley S
One of the employees said, “I hate people” when someone walked into the store. Employees Rolled eyes when people were looking around the store. One employee told another to purposely not answer the phone because they were trying the shut the store and kick people out as fast as possible. Horrible experience here.
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October 2022 by Steven Chen
Terrible customer service. Employees do not seem to like working here and pass on their poor attitude to the patrons. Worst Lululemon experience I’ve ever had.
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October 2022 by Abigail Corn
I bought some leggings online and they sent me the wrong color. I exchanged them here and they also let me keep the other pair and they gave me a $25 gift card. Awesome customer service!!!
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August 2022 by Abbie Corn
I bought some leggings online and they sent me the wrong color. I exchanged them here and they also let me keep the other pair and they gave me a $25 gift card. Awesome customer service!!!
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July 2022 by Marshall King
Pop up shop. Had odd selection of clothing in this shop with small selection of sizing and bad color ways. If I knew it was a pop-up, I would have gone to Keystone for better selection.
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July 2022 by John H
Clean and nice quality clothes. They are out of stock of many items often.
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July 2022 by Lauren Bojrab
Rude staff, go to keystone instead
