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September 2023 by Dana Williams
Love the atmosphere here…
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August 2023 by Lisa Hansen
Relaxing
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July 2023 by FrancesMary Loughead
My appointment that I made in March at the Carmel/Westfield Massage Envy was canceled just as I pulled into the parking lot. I understand things happen. The man at the front desk asked if it could be rescheduled and my schedule varies so I was unable to reschedule on the spot.I ended up rescheduling in April and that massage was also cancelled. Two massages canceled in a row with no explanation? Not cool. The man offered me two free massage coupons which I accepted and was grateful for.I went to use one of the massage coupons today after he said it was complimentary and there was only $40 on the card. Stay far away from this massage envy location- they never follow through.
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July 2023 by Barbara Brooks
No follow up from my cancellation.. Also provided incorrect information the first time so now i'm fighting being charged..
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February 2023 by Rachel Ewing
This is by far the best massage envy location I’ve been to! I got Spencer the first time I came and Colin S today! They were both gave the best massages I’ve ever had! Even though this is not my closest location, I will be coming here every time!
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December 2022 by Felicia Mahmoud
Solomon, Spencer, Colin and Kathleen are the BEST!!! Thanks for helping me get on the road to recovery. This place has done so much for me as far as managing my chronic pain and helping me heal physically and mentally. :)
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November 2022 by katie p
When I called to make my first appointment I asked for the best most booked therapist and got Collin. Needless to say I was able to get in pretty quick, the massage was mediocre at best and could tell there wasn’t much effort put in even though I requested deep tissue. He spent 5 minutes talking to me and another 5 minutes to have me undress by the time I got my massage I only had 40 minutes if that. The front desk was short with me and kept trying to overcharge me. Overall I will never step foot into this place again. Bad experience I’ll go somewhere I’m welcomed and wanted.
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May 2022 by Robin Cutler
Great massage therapists! Kasey and Soloman have great preasure application and are very thorough.
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March 2022 by Lauren S.
Not sure where all of the negative reviews are coming from, I've never had a bad experience here and will drive from the east side of Fishers to get massages from April. The front desk staff is always helpful and provides great customer service. April is truly a gem and the enhanced muscle therapy add on service is a game changer.
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February 2022 by Jeremy Ninness
Ridiculous. My last appointment the therapist takes me back 15 minutes late and then finished early so I don’t even get an hour. Fine, I tipped and left. This morning I over slept and missed my appointment. The condescending woman at the front desk told me I’d loose the whole session then asks if I want to tip Nancy?!?! I’ve paid 2 sessions and received less than one…. A tip ha! Canceling my membership as this has been a very disgusting and rude experience.
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January 2022 by Ashley Priest
I got 50 min massage at the Carmel location yesterday. In the preference information, you fill out when booking and arriving, I indicated a full body massage but indicated the reason for getting the massage was to relieve back pain and marked my back as a place of focus. I was face up for all but 20 mins of the massage. When she ask me to turn over she acknowledged that we were running out of time and spent it on my back (not doing back of legs or arms). I really wish she hadn't spent over half of my time on places I can reach myself (the front of me). Luckily I got the first time customer discount...unfortunately my massage time spent in the area I actually needed it, was also discounted.
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March 2021 by Ashley Cummings
Lisa K and Tia are amazing.
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September 2020 by Johnny David Langham
Rudy is a awesome person
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June 2020 by Leah W.
I've had nothing but terrible experiences with this location, the most recent being with the management of this location, I believe to be the owner. When making a call to ask about what they are doing due to the recent pandemic, her immediate response was "Well I've been here working," then proceeded to laugh. Little did she know, I am a nurse working on the front lines, who could've easily talked about the importance of my job and all I have sacrificed during this hard time. I proceeded to ask again, not what she is doing personally, but what the COMPANY is doing for customers who are financially burdened by this time. The fact that services have been closed for months, yet customers are still getting charged on a monthly basis is beyond me. She continued to speak to me as if we were best friends, acting surprised that I didn't want to book my next appointment. I will not be returning to this location because I choose not to support owners who do not show any type of compassion for others during this time of hardship. I as well, will not be renewing any type of membership with this company as a whole. I suggest looking elsewhere.
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May 2020 by Mimi G.
I canceled MONTHS ago. They are closed due to COVID. No way to leave a message. They keep billing me monthly, and monthly my bank has to take the money back. If I don't resolve this month's charge I will seek an attorney for theft!
