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December 2023 by I U
I get the best service every time I get my vehicle. Alison is the best she is the one I gave 5 stars She is friendly smart and treat you as if you are her best friend or family member. I myself would like to deal with her when I am there. On other hand your other associates need some training and need work on dealing with customers. For that I would give only one star. I and my wife were not satisfied or got what we were asking for and could get clarification.
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December 2023 by Kevin Cousino
Nina at MSP definitely went out of her way to accommodate me on Monday evening and her customer service was amazing! One key reason why I am an Emerald member and will always use National!!
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November 2023 by Emily Grounds
Alison (sp?) was extremely helpful and kind on the phone when answering questions, ensuring customers needs were met. She went above and beyond without asking or making it seem like it was out of her norm. Appreciated her kindness tremendously.
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November 2023 by Yvel Guelcé
This place is filled with exceptional individuals who truly prioritize customer service. It's my go-to for rental cars, and their commitment to going above and beyond for customers is remarkable. Thank you, and please continue your outstanding work.
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October 2023 by Brian Taylor
Really simple/easy process checking in and out with friendly personnel at the Carmel Indiana location. Also had to switch out cars early in our ride - the team in the Dayton airport made the process simple and we were on our way again in 15-20 minutes. Thank you!
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October 2023 by Patrick Ruprecht
Without a doubt the best car rental in the business. Executive club. You just walk down any aisle pick out a car and drive away. Had to use Avis last week because of work requirements. And they don't even come close to national!
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October 2023 by Sinbad
Worst 'car rental' experience ever.Refused my families legal license when their policy online states it would be okay.Also checked a couple days previously and they said everything would be fine, so they are also liars and contradictory, which is the worst possible thing when trying to plan a trip with a schedule, and time frame.Ruined an important trip for my family and had to waste hours going to the airport to get a rental, which we had no problems.
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September 2023 by Alex Sylvester
I rent cars from the Carmel location a few times a month. Korey and the team always do a great job of getting me checked in with keys in hand as fast as possible. Terrific service every time!
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August 2023 by Cathi Cornelius
I absolutely love this Carmel (IN) National Rental Car office, manager, and staff!Allison (Manager) and her wonderful National Car Rental office remain stellar, efficient, professional, and "the perfect car rental office/company!"You will surely love them just as much each time that you book your reservation here too!
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August 2023 by Chad J
On my recent visit to the National Car Rental in Carmel, IN on August 23, 2023, at 10 am, I was met with a highly disappointing experience. Despite having a reservation in place, I was informed that no car would be available until Noon, with no prior notification or call to inform me of this delay.What's even more disconcerting is the complete lack of professionalism from the clerk, who failed to offer even a simple apology for this inconvenience. As an Emerald Club Executive member, I've had stellar experiences with other National locations, so this level of service was not only absolutely ridiculous but also completely unexpected.Due to this mishap, I had no choice but to use my own car for a cross-country business trip. I'm saddened to say that after such an unpleasant experience, I have no intention of returning to this particular location again. National Car Rental has always been a go-to option for me, but this instance has left a significant mark on my perception of their service.
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August 2023 by shight02
Disclaimer….this is not a reflection of the specific Carmel rental branch but instead of the company. Really not happy with the change in policy to not honor Sunday drop offs even though the branch is closed on Sunday.The branch for years had excepted the practice of returning cars on Sunday and stopping charges on Sunday even with the branch closed. No customers are forced to keep the car an extra day and pay for it, even if you don’t need it. Really not happy about this and ruins having a weekend rental for a day
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August 2023 by Hui Yang
Convenient location, friendly staff, effective, it is just what you want. I have been using Carmel National car rental over 10 year, still love it!
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July 2023 by Jim S.
I've been using this location for several years. This staff there is exceptional. I can't say enough good things about all the help they've been. I would highly recommend them to anyone need a rental car.
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June 2023 by Jithin V
Rented a mini van from National Car Rental, Carmel, IN location. Was in and out in quick time. Car was clean. Very friendly staff. Was also able to return after hours on a weekend without having to pay until Monday.
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May 2023 by K. Jones
I was having a pretty good car rental experience until I started dealing with one specific employee, and I only ever have issues when this employee checks-in my vehicles. He makes sure that if I return the car even 1 hour pass my deadline he will charge me for an extra day. I LOVE working with Allison, she’s always fantastic, but I can’t say the same for the other guy I usually work with. He’s very short when responding to me, and rarely seems friendly toward me when I am in the office. I’m done renting with National. I know Enterprise and National are the same, so I’ll just got to Enterprise and request they credit my National account so I accrue points to use at different National locations. I refuse to go back to this specific location. Enterprise is about 5 minutes closer to my home and I’ve never ever had ANY issues with Enterprise, and they are SO MUCH more considerate. I switched to National because it was a recommendation from a business partner, but I will be taking my services to Enterprise.