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June 2023 by Isabela Lopez
As an ex-employee i can say that this company is only interested in taking your money. The boast of the benefits you receive from them but we've all heard the stories of the headaches that RCI causes... Also ironic that they claim to have better benefits that Expedia for example and it makes it's employees book through that service.
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July 2022 by Axel M T
Horrible service. Spoke to someone called Pat from Indianapolis and he basically said "Don't call here again, I dont care...just make sure you dont call here again". How sad is it that we have been costumers for over 22 years and this is how we are treated? I guess professionalism is out the window. I guess I will have to call BBB.
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June 2022 by Jason G Morrall
First day at work love it so far! Everyone's super nice and helpful! THANKS for making life changes easy!
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March 2022 by Dawn Luyster
I have been a member of RCI since 2003. The exchange program was good until about a year ago. I've had a problem with my online account management. It won't list my week as available to deposit. The tech department has been trying for over a month to fix it. At this point, I can't exchange and plan a vacation. Also, I am unable to see what my week will exchange for. It's like giving your money to someone and only after that they tell you what you are able to buy. All my dues and fees are paid for the year, but the service is unusable. I'll have to contact the BBB soon.
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December 2021 by Sandra Smith
Great Vacation opportunities, great offers and specials. The vacation advisors are very pleasant to work with!!I've been an RCI member for over 10 years, and had some great vacations/great memoried!
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November 2021 by Barbara Blosser
BAD SERVICE! AFTER 25 YEARS! Talked to a vacation guide on 10\25\21 discussing a bonus week vacation to western Florida on 12\26\21 !!! Been waiting all year to book 45 days prior to the departure date is the RCI Rule!No worries the vacation guide said on 10]25\21 to call back November 4th! We called back on November 6th to book our dream vacation bonus week with the new guide informed us that our vacation bonus week has expired! seems like a scam RCI is now looking for us to exchange our 2023 weeks to receive another bonus vacation. The first vacation guide should have mentioned that our bonus week was expiring! Very up set with RCI and there vacation processes asking for money every time we call rather then helping us get to our vacation spot.
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November 2021 by amie kelley
RCI Vacation Exchange Company is not worth the extra money paid for their services. Whenever I have tried to call and have an issue resolved, I am limited to speaking to a call center "vacation planner" who does not have any other information than I do myself. Even when asked to be transferred to a supervisor, the situation is redundant and the transfer rarely occurs, as if they are not supposed to transfer callers. Also, The resort options are very limited, especially if you have a fixed vacation timeframe. Again, their lack of service is not worth the extra money you pay. My advice is to stay away from them and just book your own vacations. You will have more options, flexibility, and sanity.
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November 2021 by Bry
I applied here, interviewed with them. During the interview I was asked if i had any commitments. I let them know 3 dates within the next 3 months that I had something that I've put money into. The lady had the nerve to comment about my "priorities". Super unprofessional. I read the comments beforehand but still decided to give them a shot. What a disappointment.
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November 2021 by B. Mehta
I believe RCI is the most dishonest business with no ethics whatsoever.I had made a one week early March 2021 booking for a Brazil vacation a year ago before we heard of Covid. I am certain that no one would be crazy enough to fly to Brazil in early March, not knowing whether the resort would be open or travelling there is even allowed or you would spend a week in quarantine instead of vacation.I called and requested cancellation. They refused to give me my money or time credit back. Instead, they asked me to pay more money to buy insurance.A few months ago, I had asked them to extend my weeks expiry date because, obviously, due to Covid, vacations were not possible in 2020. They refused that also.There should be a massive class action lawsuit against RCI. That is the only way these people would learn to provide honest customer relations.
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November 2020 by Uriah Archer
They give you the illusion that you make $15/hr. That is true for training. After training, it drops to $10.25, and commission you earn can MAYBE get to $15/hr. I was in the FLEX department which takes inbound and outbound calls. 90% of the time, for 9 months, I was on outbound. Customers constantly scream at you for calling and demand to be on the Do Not Call list. And even if you put them on the list, it doesn’t work. RCI also lies about the amount of vacation places they actually have. RCI employees take the vacations that are deposited by members, and members wonder why they can never get the vacation they want. I also got pregnant as soon as I started working there, but didn’t realize until I was 12 weeks in February. I went to HR to get ADA set up for doctors appointments, longer/more bathroom breaks etc. It lasted until May and they denied me for “not receiving my paper work” when I had turned it in 10 times and had physical proof and copies of when I had faxed it over. When I asked if I could reapply, they said they would not even consider it because I was denied. There is also an MPR that must be met every month. How many sales you make, scheduled adherence, what kind of commission you’re making, etc. And if you fail one of the 5-6 categories 4 months in a row, you get fired. My scheduled adherence began to fail because I needed more bathroom breaks (from being pregnant) and my ADA was denied. When I made a complaint to my supervisor, she simply said “well you need to stop going to the bathroom so much”. At the beginning of the fourth month, I had a meeting with my supervisor and her boss stating I would be fired at the end of the month. A week after that, my ADA got approved, but it was too late to fix my scheduled adherence. I ended up leaving the Friday before the Monday I would have been fired, and I was 9 months pregnant at this point. RCI only cares about sales and scamming customers. They do NOT care about their employees as much as they say they do.