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January 2024 by Rebekah Roat
Credit and debit card users beware. I was visiting on a business trip and I purchased a one time wash for that day. I then receive 2 recurring membership charges on my bank account. One was $69.98 and the other was $29.99. I absolutely did not authorized these as I don't even live in that state. Tried to get the charges reversed and cancel any future ones, but was unable to ever get ahold of management. I ended up having to stop payment through my bank. I do not recommend :-(
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January 2024 by W H
Only car wash in the area that cleans the inside. I had unlimited for a while, but just cancelled it. Unfortunately it is always slow. Never ever got the whole car clean - missed at least one area each time. I don't expect perfection but they are a level below Crew.
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November 2023 by Chris Friedemann
Did a nice job on my son’s car…which needed a full service cleaning inside and out. Outside looked great. Inside was tremendously improved - only quibble would be that the windows were still a bit smudged/streaky. Service personnel were friendly and efficient. Nice waiting area. Would definitely go again.
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October 2023 by josh handy
Been going here for years and have a monthly membership. My most recent visit I had my car towed and had 4 digit number written by the tow company. They wanted to charge $15 to remove it with goo gone (a whole bottle costs $6) so that’s ridiculous. I figured removing this would be part of my membership. Anyways, I went home n removed it with windex and a paper towel in less than 2 minutes. I’ll be canceling my membership.
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September 2023 by April Partee
TERRIBLE. I have a white vehicle and the front was full of bugs. They called me and said it was ready. After I complained, they wash it again. Then I had to talk to manager for them to fry the outside windows again. Later when I got homeI noticed cup holders not clean, empty cargo area not vacuumed, sunroof not clean outside or inside, rims still had brake dust on them, and parts of dashboard not wiped. My son bought me a coupon book for Mothers Day and I may never use the rest of them.
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August 2023 by James Payne
These guys have been getting it right…Inside and out. (Our existing service provider didn’t offer inside services at all their locations) so decided to change it up on one of our vehicles. Happy we did. Gained valuable time back.Hand wash locations have been very challenging to find with consistent days hours, quality service, good staff.Thank you!Glad I could add this service to our fleet.
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August 2023 by Desiree Reynolds
The outside of my car will be cleaned good. They do not do the inside well. I had a membership and canceled it. I went their 3 times in one month and each time my vehicle’s inside was not vacuumed properly and there was always streaks on my dash. If I’m paying 50 bucks for a membership a month I want at least it vacuumed properly.
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August 2023 by Nicholas Moore
Place has really gone downhill since I started using them years ago. Just had and interior and exterior wash done. When they said my truck was ready, it definitely was not. All the windows were a mess as was the inside. They cleaned it up again, and now looking at it at home they barely wiped down most of the inside. Not sure if it’s an issue with the workforce like everyone is experiencing but this place used to be dependable. Now it’s a big hit or miss with interior work like a lot of the reviews have said.
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August 2023 by Pete Mast
We drive over 50 miles to come get the best car wash around! Their interior cleaning is so good and reasonably priced! We’d be members in a hot second if they had a location closer to us!Services: Vacuuming
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August 2023 by Laura Mitchell
Don’t mind the cleaning. My car is never that dirty, so they do a nice job. Person sold me on a membership, said I could come in a “few” days to cancel because I told him it really didn’t need it. Came in to cancel. Manager told me I needed to do it 6 days. Bought membership on July 14. Today is August 8th. When sold the membership this was not communicated. I knew it was a mistake to buy one. Manager did say once I was charged she would refund but I have to call. Hopefully the call is answered
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July 2023 by Rashad G.
Paid for the elite interior and exterior wash which came up to around $42/$44 and noticed that there weren't any soaps or cleaning agents behind dispensed as I rode threw em the wash. it finally started dispensing a small amount of soap at about 3/4 of the wash. So i parked my vehicle at the interior cleaning station and went inside the lobby. I told one of the tents about my concerns off the soap not being dispensed during my wash. He stated that the soap dispenser had recently been refill and that an employee may hadn't did it right. so after they finished with the interior and wiping down if the outside. I noticed a significant amount of scratches on the passenger side of hood of my vehicle. i spoke with the manger who was pretty cool about it and he had me file a claim. i was told i would be receiving a phone call sometime during the next for days or so. Never received a call so i went back up there in person a week later. So the manger that day went to check on the status of my claim and after doing so he came back and explained that an email sent denying the claim. The person who reviewed the video of the wash didn't observe anything that may have led to the scratches on my hood! Guess i'll be calling Raphael Sanchez!!!
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July 2023 by Seema Patel
I’ve been to this place multiple times. Paid for a variety of services and always wind up really disappointed. Got the interior and exterior wash today and my car basically got a very basic vacuum.
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July 2023 by Incredible finesse
Anyone saying anything negative about prime is a hater period. they not only give you a detailed spray down but there staff is very professional and respectful in making sure your getting your car cleaned to your specifications and the mirror that they provide for you to look at while pulling your car in is a extra bonus
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July 2023 by Jalynn A.
I paid $140 for my carpet to be shampooed and my seats to be deep cleaned. I was told my car was ready and when I went out they didn't even clean the seats. I was then told there was a "mix up" with another customer's service. I waited another 40 minutes just for my seats to come out looking like this. (pictures are below) the overall wait time was and hour and 30 minutes for what you'll see below. They look worse than before. I then realized they did not put my personal belongings back in my car so I had to go back anyways. I asked for a refund and the GM said that was not going to happen since they did the services and I was given coupons . The coupons that were not even close to the price of one service. But both services are not completed how they should have been. :(
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June 2023 by Salil Motaghi
This was my regular to go place but NOT any more after I got scammed by them !Employees are nice and polite but I was absolutely lied to about a 1 time offer for which I paid , signed tablet and got 7 car wash coupons !!They billed me monthly for 6 months before I realized what’s going on . I contacted the car wash and the manger said “ you signed it ! We have the proof here “.Don’t fall for their offers and lies all with their smiling faces !Service: Auto interior vacuuming
