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December 2023 by J R
Found what my female friend wanted right away and it was even on seasonal discount
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December 2023 by Taylor W.
Definitely one of my favorite places to go shopping for skincare and makeup. The Clay Terrace location has my heart. The workers were amazing! Not to mention very very helpful with helping me find the best options of makeup for me.
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December 2023 by Audrey
The workers are beyond annoying when asking if you need help. I got asked seriously 8 different times while I was there for 10 mins. And yes, I know what I’m doing! Also, I’m not taking advice from the trans men that work there.. not happening.
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December 2023 by Kaleigh Durkin
Someone hacked my account from MA and this store let them pick up two different orders with MY name on them Without proper ID OR proof. Points were stolen and i had to escalate this to customer service. Not standard practice and they could have caught it
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December 2023 by Traci A
Picked up an order, fast & friendly service. Parking sucks
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October 2023 by Sam S.
Honestly it's not necessary for five different people to come up and ask if I need help, and for two of them to come up TWICE. especially after I said no to the first two people. I get that some people like help when they're shopping, but for FIVE PEOPLE to come up SEVEN times is really uncalled for. Sometimes I literally just like to browse for new things and not on a spree, but the fact that you guys are so clingy ruins my mood and I will not wanna buy a single thing. Thank you
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October 2023 by Joy
Ordered online picked up in store. Staff was very friendly and helpful.
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September 2023 by Kiaya Geohagan
Taylor, Alex, and the whole staff are the reasons for my positive score. The service was EXCEPTIONAL! I was greeted at the door with smiles and offerings of assistance. I was spoken to to kindly and attentively. Give these girls raises RIGHT NOW! Sephora, you are truly blessed to have such kind, helpful, skilled staff working for you. This is amazing reflection of the company and an even better one of this specific store. I left smiling and feeling great, and the service I received will never be forgotten. Thank you so much to Taylor and Alex!
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June 2023 by MARCINA howard
We girls love this place ! Customer service is great.
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June 2023 by Erica B.
Gigi is the only person I trust to give me advice with my skin any more. Everything she's recommended has been a hit. I have extremely sensitive skin so it can be hard to find good products that don't wreck my skin, however,Gigi always gives me great advice about products to get and what to avoid. I would give her more stars if i could!
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March 2023 by Rose
Alex was very helpful and efficient over the phone and in person. She took her time to make sure she looked behind items to find the perfume I needed. She offered a lot of quality information and her patience was most appreciated!
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January 2023 by Brandon Burgoa
I unfortunately missed the deadline for their third-party survey by a long shot, but felt compelled enough to write a review here. Shoutsout to Abigail, Gretchen, Bri, and Katrina. These 4 were super helpful in finding viable cleansers, moisturizers, and daily UV sunscreens. First time I went looking for a cleanser I told Abigail I was not going to be purchasing anything yet as I wanted to do more research. Didn't phase her; we went through the skin type quiz they have and she recommended a few different options. She showed me the recommended products, covered every question I had at the time, and introduced me to some new things that I would not have considered without suggestion. I went back to buy the cleanser a few weeks later where the other 3 provided a welcoming and informative experience. Gretchen took the time walking me around and helped me narrow down what moisturizers fit the bill for what I was looking for. She also gave me a rundown on some other products I was perusing at the time. Katrina and Bri put me on some new knowledge as I went through checkout (other products they love, frequency and order of routines, etc.) Everyone I talked with here was very knowledgeable about the products and passionate about skincare and/or customer service. I've been to a few different locations and this was probably one of the best Sephora shopping experiences I have had.
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December 2022 by Roxy M.
This is actually the only sephora i've ever been to where the employees were actually nice to me and not judgmental! I usually avoid going to sephora because of how rude and mean the employees are but i was surprised with how friendly the ones at this place were! Definitely coming back to this one from now on
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November 2022 by Giannella Milligan-Barahona
I am such a longtime shopper at Sephora I go all the time but since I've moved the clay terrace sephora is now closer than the keystone location. I can usually always count on an associate to help me whenever I shop and especially since this wasn't my typical location I would have loved help finding certain brands since those two stores are set up really differently. No one spoke to me the entire time and I had a shopping bag full of stuff. I couldnt even find someone to help me grab a fragrance so I just picked up a mini set that was put already when the full size would've been my preference. Either way idk if these girls need more discrimination training or what bc I did notice I was the only only person in the store that wasn't a white woman. Next time I'll definitely take the extra 15 min detour to the fashion mall.
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November 2022 by Aryelle' Anderson
my mom really wanted to use klarna in store and it just wasn’t working and the workers went above and beyond for us when they didn’t have to <3 we truly appreciate it!!
