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November 2023 by Kenneth Byerly
My wife and I went in to a activate our phones. We were helped by Cashmiere. She was very nice, very helpful. The rest of the staff were also very courteous.I would use this store again should the need arise.
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November 2023 by Batswifey17 S.
Nice, clean, and ready to assist when I walked in the door...in and out in less than 7 minutes! It's a drive, but I will drive to get better service.
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November 2023 by Alex Doria
Michael agent so rude,he doesn’t know Anything.not nice with costumers
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November 2023 by D B
They accepted my equipment return without hesitation or hassle. Which was waaaaaaay above my expectations. Thank you!
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August 2023 by Joshua Keene
Who's closed on a Wednesday? Oh, Spectrum is?. Other than this store not being open today because I refuse to drive into Indianapolis to drop off their stupid modem/router thingy because they'll put you into collections if you don't return it apparently?, even though I've been paying for their internet for 15 months now?. They're terrible company. I was paying for 1GB internet in Zionsville and never, and I mean, never got that ever!!!! Every time I tested the internet speed, the fastest I got was maybe 400mbps! But I'm paying for 1Gbps. I never get it at any time of the day or night. I play a lot of PC and Xbox games and when I would download games I would sit and watch the download speeds and I'm the only one home and it would fluctuate between like 60Mbps and 180-ish Mbps. Never anywhere near that 1Gbps I was paying for. Don't recommend Spectrum for the internet!
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August 2023 by Dena Y.
Title: Spectrum's Lack of Customer Empathy and Flexibility During Financial HardshipsMy recent experience with Spectrum has left me deeply disappointed and frustrated with the company's apparent disregard for its customers' well-being and needs. As a consumer who values reliability, understanding, and a compassionate approach from service providers, I was shocked to discover Spectrum's lack of empathy and inflexibility, especially when faced with unexpected financial challenges.Spectrum, which markets itself as a provider of communication services, has proven itself to be far from a customer-centric company. The central issue I encountered was their refusal to acknowledge or accommodate customers who experience financial difficulties during rough months. In a world where financial setbacks are not uncommon, one would expect a responsible and reputable company to show a degree of flexibility and understanding. Unfortunately, Spectrum seems to adhere to a rigid policy that disregards its customers' circumstances, leaving them feeling stressed and unsupported.My personal encounter with Spectrum during a challenging month highlighted their inability to hear and respond to their customers' needs. Rather than working collaboratively with customers facing temporary financial strains, Spectrum appeared uninterested in exploring alternatives or finding mutually beneficial solutions. This lack of willingness to understand and adapt reveals a company that places profit above the welfare of its customers, which is a disheartening perspective to hold.Adding to the frustration is Spectrum's unreliable service. Dependability and consistency are fundamental expectations when it comes to communication services, yet Spectrum consistently falls short in this regard. Frequent service disruptions, dropped calls, and sluggish internet connectivity have become an unfortunate norm for Spectrum customers. Such unreliability not only disrupts daily routines but also compromises essential tasks that rely on a stable and efficient network.The underlying issue, however, is Spectrum's apparent absence of customer-centric values within their business model. A company that truly values its customers would recognize that genuine customer loyalty is forged through respect, responsiveness, and understanding. Spectrum, on the other hand, fails to exhibit these qualities. The company's unwillingness to adapt or extend a helping hand during challenging times reflects an organization that prioritizes profit margins over the well-being of its valued clientele.In conclusion, my experience with Spectrum has revealed a company that falls short of the mark in terms of customer care, flexibility, and reliability. If you are seeking a service provider that genuinely cares about its customers and is willing to provide support rather than cause stress during difficult months, Spectrum is not the company you're looking for. My hope is that this review serves as a cautionary message for those seeking reliable and customer-oriented communication services, urging them to consider alternatives that prioritize their well-being and satisfaction.
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June 2023 by Mia Clark
terrible customer service waited for 30 minutes when there was only 2 other customers and open reps
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April 2023 by Brett Youstra
Very helpful in examining my monthly bill and recommending cost saving possibilities.
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February 2023 by OP Seraph
Watch out for special offers and soliciting. They’ll sign you up for services that you’ll never receive and charge you for them. Someone signed me up for tv, and I explicitly said internet only. I looked at my bill, and sure enough, even though there was no record on their end that I had requested “said” service, and no equipment was received or activated for tv. The internet works at least. My current problem is that they have bi polar store hours that constantly change.*Update*After two months of halging to get credit back for paying for tv service. It has come to my attention that these requests have been denied once, if not twice, after being told by customer service representatives that I would indeed get credited for it. I was told that I initially ordered a streaming service, which I guess includes TV. This is dishonest wording and playing on words. Management is completely out of touch and corrupt.Please know that the store here is separate from my experience. They seem like good people. I cannot however recommend spectrum because their employees have no real power to help customers in billing manners. They also have a survey system that might be unfair to their employees because they have no real power.
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November 2022 by Sarah Hensley
Maybe consider extending your hours beyond three days a week so the single employee working doesn't get verbally frustrated at nine customers waiting in line.
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November 2022 by Amanda B.
I have never experienced worse customer service and such a blatant rip off of a consumer as I have with Spectrum. After being loyal customers for years, we moved to a location that was not covered by Spectrum internet and had to discontinue our service. We called weeks in advance to confirm what was needed for disconnecting our services on November 1st. We then found out we were being charged a full fee of $79.99 for a full month of internet that we did not use. It turns out this is because Spectrum does not prorate monthly subscription fees. This is not something that was shared with us when calling proactively about the disconnection and the company was completely unforgiving and unwilling to work with us. I will never recommend anyone utilize Spectrum because unfortunately they cannot be trusted to provide good and honest customer care.
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October 2022 by JoAnn J.
Jasmine helped me with the purchase of a new phone on 9/23. Unfortunately she was not just multi tasking she was triple tasking and she did not do the transaction properly. with my trade in and payment for the difference my new phone is supposed to be paid off. It wasn't because the transaction wasn't applied properly. She was trying to do too many things at one time. I even finished installing and setting up the phone myself at the store because she was overtasked. Not happy.
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September 2022 by Matt Mohr
I wouldn't recommend this crooked company to anyone. I used them in the past and left due to constant issues either with service or billing. Then three months ago we had a Spectrum employee show up at our door to tell us about some new line running through our neighborhood (a no soliciting neighborhood) that offered great connection and we could try it for free for three months, he seemed like a nice honest guy (I was wrong and should have told him thanks but no thanks) I wrote down return by September 15th if we didn't like it due to him literally telling me that. The first night we tried it out it said the service network was out and never tried it again. That note was on the fridge to return by September 15th so I knew I had awhile until that date to return so no big hurry as I had a life to live.Due to the note on our fridge with date provided I went to return what I thought was one day early at the Clay Terrace location on the 14th of September they made me aware that my billing cycle had started just 2 days prior on the 12th not the 15th as I was originally told and I now owe $128.00 and that the door to door guys don't really work for them and that there was nothing they could do for me after I explained what I was originally told and that even so we are talking about two days. To sum it up we were lied to by the person who came to our home wearing a spectrum shirt and the district manager here in Indianapolis could care less what we were told and all that mattered was we were 2 days past our 90 day trial and we owe them $128.00 based off misinformation and no signatures. Just an awful company.
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September 2022 by Natalie Callahan
Made an online reservation and the store was closed when I arrived for my appointment. Sad that a company that provides internet services doesn’t know how to use the internet to update their hours.
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September 2022 by Adrian Manuel
I moved to an apartment complex where you're only cable provider is spectrum. Their cable sucks, it buffers unexpectedly, they don't have the remind function where you can remind yourself of upcoming shows, this cable is terrible if I didn't have to have it I wouldn't have it.
