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December 2023 by Don’t Worry Be Happy
Idk why there’s always an issue with prescriptions here. Whether it’s my wrong address in their system (despite it being correct in the CVS app), can’t get my pets name and DOB correct, and never being able to use the family Good RX coupon (which has my pet included with my family).Transferred a script from Walgreens, system said they were working on it, called to verify and they had no record of it. Then after seemingly submitting the transfer twice, I go to pick it up and it’s capsules instead of tabs which is the only way my dog will take her meds. I always overpay against what the GoodRx coupon says and have to figure it out later with GoodRx and this time was no different except a $15 rebate coupon was supposed to be included with the purchase but the lady at the window knew nothing about that even though GoodRx says they are contractually supposed to provide it in plain writing. What’s the problem CVS? Do you not want to support your customers who use GoodRx?!
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November 2023 by Speckled Chieftain
I want to thank the store manager, Daniel, for his service. It was actually a pleasure shopping at this CVS location today. The recent occasions that I have shopped there have been great because Daniel has been there at the store managing things. Finally a person at this location who goes above and beyond for a customer! He goes out of his way to help, treats people with respect, and I can tell that he works hard. I hope he stays working at this CVS location because he’s doing a fantastic job. Thank you Daniel! I am appreciative!Maybe things will turn finally turn around at this location with him there now.I was considering never shopping there again because of the female workers who did not want to help even when you had a simple question and were rude for no reason. My own life sucks but I don’t take it out on people. For the rude female workers, please try counseling or a career change.I have not used their pharmacy yet because of the bad reviews- sorry, but I’m not taking a chance!
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May 2023 by J
WHERE DO YOU FIND THESE EMPLOYEES???? This was my first time getting a prescription through the CVS in Cedar Lake and I will NEVER go back!! The lady at the counter (Ruth) was rude from the moment I walked up. I know this wasn’t just a one time thing because she was also extremely rude to the gentleman behind us. If you don’t like your job than find a different career. Preferably one where you can’t belittle your “valued customers”
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February 2023 by Krystin Kirk
Worst pharmacy ever. I am not sure how anyone there has a job, especially with medicine!!l
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February 2023 by steve nemeth
Always polite and helpful with quickly available prescriptions.
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December 2022 by Emily Berg
I just had surgery and my mom has been amazing at helping me get around and get the stuff I need. She went to the pharmacy today to ask about the right bandage for me and he told her, "Well I didn't go to bandaid school".EXCUSE ME? Where are you manners?! What really irks me is that he said this to her face. I just wanted to say this:Sir, you are supposed to be a professional. You may not have gone to "bandaid school" but I'm sure they taught you proper customer service. My mom is the sweetest lady in the world and I guarantee she asked in a polite manner. She was looking for guidance, as an employee, it's part of your job to help. Take a step off your high horse and serve the community like a professional.That is all.
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December 2022 by D
Pharmacist questioned what my education level was. She said I was intelligent enough to make this phone call so I should know how my insurance works. She said a grown man should be able to read and understand how their policy works. I felt so completely useless and small after our conversation.
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December 2022 by MarieR J.
I've had nothing but issues with this pharmacy...My doctor sent a prescription for an antibiotic due to a sinus infection, I went to pickup my script 4 hours later and they said they had nothing ready for me. I get home and there is an automated call that they have a script ready for my daughter. I call the pharmacy and the pharmacist matter-of-factly said give me 5 minutes and we'll have it ready. I live in Lowell, about 20 minutes away. They incorrectly filled my antibiotic for my daughter...no apology. Today, I just refilled 2 rx's for myself and the robot said they'd be ready at 11a. I wait at the drive-thru line with about 5 cars ahead of me only to be told that they are to soon to fill. But the rude person at the drive-thru window repeated that she had no rx's ready for me. She then said that they came up too soon to fill...no courtesy call to inform me of this..During the 1 minute interaction, she very rudely repeated she had nothing ready for me...I drove away feeling attacked and extremely frustrated. I've worked in customer service before and I realize it is a demanding job. However, I was not rude or disrespectful towards this lady at all...I never got her name...young Indian lady without a name tag (how convenient). I will be transferring my prescriptions to the Walgreens across the street.
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December 2022 by Francesca Stuchlak
Dont waste your time with this pharmacy.
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October 2022 by Nate Schaff
Refused to fill my prescription even though I offered to pay out of pocket, because my insurance is out of network with them.I really don’t understand why insurance HAS to be involved if I pay out of pocket AND my doctor wrote a valid script. Very stupid “policy”
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August 2022 by Bill Morris
This place is the worst cvs I've been to Sharon Chiang is the the ring leader
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June 2022 by Emily Duncan
I just had surgery and my mom has been amazing at helping me get around and get the stuff I need. She went to the pharmacy today to ask about the right bandage for me and he told her, "Well I didn't go to bandaid school".EXCUSE ME? Where are you manners?! What really irks me is that he said this to her face. I just wanted to say this:Sir, you are supposed to be a professional. You may not have gone to "bandaid school" but I'm sure they taught you proper customer service. My mom is the sweetest lady in the world and I guarantee she asked in a polite manner. She was looking for guidance, as an employee, it's part of your job to help. Take a step off your high horse and serve the community like a professional.That is all.
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May 2022 by David johnson
CVS robotic answering machine gets annoying with the commercials then being on hold to talk to someone.Now with that being out of the way.This store has problems from the old store that never was dealt with.The mistakes and amount of time to fill prescriptions are poor. I would like to say there have been some good techs over the years but more bad ones than good.It doesn’t matter who the head pharmacist is it’s just not good.Might just have to pay more somewhere else but i lack trust in this store
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February 2022 by William Delaney
Great pharmacy staff here. Always working so hard to get your prescriptions filled
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July 2021 by Joy Wells
Worst pharmacy on the planet. Script was called 07/15. Went to pick up on 7/17. Was told I had to wait till 7/19 to get because of insurance snag. Just went today 07/21 script still not ready and told to come back in half hour. Unacceptable!