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August 2023 by Z P
I recently visited with my middle aged cat who needed attention and was put at ease almost immediately by the compassionate, understanding, capable, and communicative staff at Hanover. The girl at the front desk greeted and checked me in right away - and tolerated my poor kitty's wailing from the carrier - and I didn't have to wait long before we were brought to a room for examination.April and Dr. Paula were absolutely WONDERFUL to deal with and I felt like my animal was in very good hands. They quickly and clearly recommended treatment for my cat and walked me through the entire process. All of my questions were answered before I left the office and I never once felt like I was a dollar sign or a number to the staff.Thank you so much for your expert care, and I look forward to many happy returns!!!!
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March 2023 by Heather Fritch
I had a bad experience. I am a breeder here in St. John. Upon moving to the area I brought my puppy in for a check up and vaccinations. The tech went on about their "no fear" approach. They took my dog and said they were going to do a complementary nail and fanny trim. My puppy came back bleeding, and they blamed it on her anatomy -- however she has had several groomings and no one has ever cut her. She was fully potty trained but after that vet visit peed everywhere in the house for at least 2 weeks --- not to mention after getting home I realized I was billed for another patient, and they had mixed up my account. Needless to say it wasn't good. I will never return, if I don't have to. I have used Tractor supply here in St. John for vaccines, and Coyne Animal Clinic for visits --they are AWESOME. Friendly, professional, and affordable.
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February 2023 by Ashley Y
I've been bringing my animals here for 15+ years. Everyone has always been very compassionate, understanding and patient. I trust them dearly and they've always been very kind to my animals and quite a few have been spicy but they've never given up on them. They can give you options and are always very honest with me. They answer all my questions and concerns. Special shout out to Wiebke for being such a compassionate woman all these years
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January 2023 by Robin DeVries
Vet tech was very nice and explained everything. The vet was very nice as well. My dog hates going to the vet, but they both tried to make her feel comfortable
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November 2022 by Sarah McGinn
Hanover Vet have been wonderful with my very fearful dog. It took a few “happy visits” and about a ton of hot dogs but today she was able to have her blood drawn and get a vaccination. They made every effort to make her feel safe and comfortable, including doing her treatments outside on their fenced in yard vs in the office. I highly recommend if you have a pet with Vet phobia!
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October 2022 by Sarah Burgess
Hanover Vet have been wonderful with my very fearful dog. It took a few “happy visits” and about a ton of hot dogs but today she was able to have her blood drawn and get a vaccination. They made every effort to make her feel safe and comfortable, including doing her treatments outside on their fenced in yard vs in the office. I highly recommend if you have a pet with Vet phobia!
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October 2022 by James Randall
Great doctors, friendly staff, will definitely be bringing my pets back here!
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August 2022 by Sarah K.
I drive from Aurora, IL (90 minutes) just for Dr. Hawrysio, Wiebke, and April to take care of my 4 dogs. They are honest, have the best interest of each dog in mind, and truly care about each and every animal. I would recommend them to absolutely anyone and will continue to drive the distance for them because of the level of service and care my animals (and I) receive!
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June 2022 by Jen Witkowsky
This hospital and team deserve 10/5 stars! I can not recommend Hanover Veterinary Hospital highly enough. The entire staff is wonderful. You can tell that their number one priority is the care and wellbeing of their patients. They have truly made me and my dogs feel like family. I appreciate the care and concern they show for every pet they see and LOVE their fear free approach.
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June 2022 by Michael Feege
I love this place. The staff is so good with the pets and have the patience of saints. I know our pets are getting the very best care.
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May 2022 by Nancy Laskarin
Today my dogs had their first scheduled home visit with Hanover Animal Hospital. April, who was very friendly, made the process enjoyable. I thought Dr Emily and Vet Tech Kelly we’re AMAZING, but more importantly, my rescued Greyhounds Goose and Doug, loved them! They were thorough and explained everything. They took the time to answer all of my questions and discuss a few of the animal studies that I’ve researched. Let me repeat this - my boys LOVED Dr Emily and Kelly!
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May 2022 by M. Sercye
My experience with Hanover Vet was amazing. This was my first visit, and the front desk person was really nice, her name was April. This was during the time when we could not go into the lobby. So, the person who came out to get my dog was so helpful and pleasant, Jocelyn. Then on my second visit we where able to go into the lobby, Covid restrictions had lessened. When you talk about “Fear Free” clinic. They actually lived up to the name. My dog Prince has very high anxiety around strangers. They made him very comfortable, so yes, I will continue to use this Vet. I have used other vets in this area and have always been extremely disappointed. The medications are kind of high, you do have other options. But, for the most and my dog was comfortable, so it is worth it.
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May 2022 by anna s
Worse experience ever not only did they give us wrong dose of meds but forgot to take care of our pets needs while we were there and we ended up having to go to another vet...will never go there again...
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March 2022 by Ashley Chase
Not impressed. People were nice, but this place is definitely one of the more expensive places I have been to. We brought in our new kitten for a check up and shots and came in thinking it was a girl cat and they confirmed. Went to have our kitten fixed at another facility and come to find out it was actually a boy. I feel like they should have known the difference. Between that and the high prices, we won't be back.
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January 2022 by David R
We had to put down our beloved Freddy of over 16 years. They were able to take us in on short notice that same day. The staff was amazing, caring, and made the whole process bearable. Now Freddy is no longer suffering and sleeping in peace. Thank You!!