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March 2024 by Kayla Bupp
Went through the drive thru, the guy was constantly talking over me and wouldn’t listen and continuously asked if I was done ordering after every item I ordered. I then went to the window to receive the food that I ordered and was handed a drink carrier that I didn’t want, my Frappé was a medium instead of a large, my food was cold. I definitely won’t be going back
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March 2024 by Erica Albertson
Well, downloaded the app and getting some savings always good for the pocket!!
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March 2024 by Blaine Joramo
Made an online order, stopped in to pick it up at counter, was assured order was correct, drive home, went to eat, all the fries were raw, barely cooked and missing the filet of fish!!! Live 25 miles from the restaurant and disabled so was not able to return!!!! Seems to happ n an awful lot there lately, poor employees or poor management, not sure which, but very tired of being short changed and ripped off!!!!!
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March 2024 by Michelle Wilkins
It's horrible at the Charlestown store.. there's always something wrong with my order, have to pull around and wait till they get it right. Not a decent manager on duty that's willing to correct they're mistakes.
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February 2024 by LC Green
Average service
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February 2024 by Elisha S
Got pink, cold, uncooked double quarter pounder hamburger last week. After waiting at the 3rd drive thru window for 11 minutes to get the food. Tried to call to see if I could pick up one the next day since we were already home and no one answered the phone. The top patty was fine but the bottom, just gross.
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February 2024 by Critter Nunya
Drive thru a small order. Quarter pounder meal and 2 cheese burgers. Was told to pull around front to wait. Both cars behind me got their orders first. Then was asked what I ordered. There 23 min for drive thru.
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January 2024 by Mayi García
Wonderful, good service, fast and quality and tasteful
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January 2024 by Hannah
Two of my chicken nuggets were stuck together and the batter was raw, I go here all the time usually have a good experience but this shocked
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January 2024 by Larry Beyl Jr.
What’s to say?
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January 2024 by Michelle Herron
Kids working there were picking on a homeless man. I was very annoyed with what I saw. Management didn't seem to care.
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December 2023 by Indy Minded (gamefreak81)
Its the only burger joint in town and they act like it. They make you wait on the side for an online order placed 15 minutes ago. Their service is slow and the employees have a do not care attitude. Might be different if there was a Wendys or BK to compete with.
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December 2023 by Devin Drake
Literally every time I come to this location I have an issue. I generally order through the app and pick up through the drive thru. Every time I do this, I have gotten cold fries and generally wait 12-23m for my food. Today, they gave my order to someone else, then had me pull up my app to view the receipt because they didn't believe I was at the right location. The one time I DID go inside, the lady behind the counter was less than thrilled to be taking orders and took 7m after me walking in the door to do so. Then when I asked about my drink after waiting 18m for a mcchicken and fry, I was told "you get your own here" as she gestured to the row of cups BEHIND THE COUNTER like I was supposed to go back there and grab one for myself? All around, I'd just avoid this place until they can figure out how to run their operation. You're going to wait almost 20m for food, and your order will be cold AND wrong once you finally do get it. Save yourself the headache.
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December 2023 by Abel smith
McDonald’s is McDonald’s good service here but the burgers don’t taste like burgers unless You’ve only ever had fake burgers I’m not sure hamburger would be stealing cheeseburgers or would prefer the burgers from five guys or Culver’
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December 2023 by Tabatha Lee
Very slow ,took for ever too get our food.
