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May 2021 by Howard L.
I've never been to this kind of store in my life but I wanted to give it a chance. Overall it's a great store! They had local people advertising local services when you first enter the store. It features a great variety of fresh and organic products at reasonable prices. Staff here was friendly and courteous. Bathrooms are really clean as well! Great parking too. Alcohol is a bit limited too. Overall, definitely reccomend this place.
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April 2021 by Ebony D.
I usually shop here every Friday for my seafood ; if your African american do not shop here !!! I've noticed multiple employees that racially profile you as if your a thief!!! Also the lady in the seafood department early in the morning is extremely rude! I have ordered specialty cakes here as well these girls were the sweetest very accommodating . Now back to the racial profiling; I felt like store employees treated me as a potential shoplifter, for example, monitoring my movements as i shopped, and when I were at self check out one employee almost "broke her back" and stood directly in front of me while I scanned my items. While the Caucasian customer were allowed to scan and check out without the feeling of being under a microscope. The next time I'm in the area I will stop just to get the employees names ( the seafood department lady , and the cashiers who were walking around the store but immediately posted up front and watched me scan every item . Stay tuned!!
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April 2021 by James L.
Tonight 4/8/2021 at 9pm lane 12 closed leaving only lane 8 open. I was sixth in line when I got ready to check out. I got to watch 5 seniors before me have to bag there own groceries while 6 of your teenagers were having a party at lane 12. Laughing, talking on the phone, texting. The cashier had no ability to focus, every item he would stop and talk with a girl standing behind him. I finally had enough and asked him if it was possible for him to focus on his job. Waiting in line for over 15 minutes behind 6 shoppers none of whom had over 10 items to check out. You really need to get control of your evening shift. Any manager you have there in the evening that allowed this should be terminated. This is how you loose customers. Jewel will be getting much more of my business.
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January 2021 by Rosie Wagner Aaron
A note of thanks to Pam C...cashier... she is always pleasant professional efficient friendly.... I always look for her when I want to check out....Pam Matters ....Thanks Pam for your excellent customer service...
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November 2020 by Christine Keaton
On a busy day where the employees could have rightfully been tired and stressed, they were fantastic! Every encounter I had was amazing. Thanks for being my favorite go-to grocery store.
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November 2020 by Taylor Minich
Heidi in the floral department did the flowers for my wedding. She did an AMAZING job! She took time to figure out exactly what I wanted, reached out to me with any questions, and had them delivered to 2 places that day. I am still so happy with how my flowers turned out and would definitely recommend her to other brides!
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July 2020 by Juliana Monk
Thank you to Heidi in the floral department!!!!! She put together the most beautiful bouquet for me & a matching one for my daughter! 3 days later, they still look flawless. I highly recommend them for any floral needs!!!
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July 2020 by Brenda P.
Where is the customer service. These young kids at the cash register are more interested in chit chatting amongst themselves than the customer standing right in front of them. The only interaction he had with me asking if plastic was okay. The rest of the time spoke with the bagger and then another clerk taking over for him. Paid no attention at all to what or how he was scanning. I had a mask on so it wasn't that he was scared to catch something from me. And then, can we mention the outdated items on the shelves. I never paid attention to that until recently when a co worker told me that is why she does not shop there. Convenience will be the only reason I will shop there now and again. Very disappointed. This is my home grocery store and I feel unwelcome. I am in a customer service roll as well, and that is the number one priority. Somehow got lost in this store.
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April 2020 by Patricia Sliwa
We called in an order for 16 pcs of fried chicken and unfortunately as in the past, it was dry and didn’t seem to have any seasoning. Our family gets fried chicken from Stracks in Crown Point and it is always so tasty and moist. This is our 3rd time getting chicken from Chesterton Stracks and it has always been the same. The order was also not ready. The wrong time was written down. Seems like we will be making that trip to Popeyes.
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March 2020 by Mary Tonis Bencie
They really care about our community. They have bent over backwards for me several times with special orders! Hats off to all management and staff.
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January 2020 by Barbara Hanna
Once again they overcharged me for my produce. I don't have time to watch the girl at the register to make sure I am not being overcharged. I consider that theft. The girl at the register was clueless so she went ahead and assumed she knew what she was doing. Poorly trained staff and if they put stickers on all produce this would not happen. Gonna start shopping somewhere else
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January 2020 by Christine Anderson
Tonight while i was at stracks, the bagger was bagging my cheese that i got from the deli, while bagging it the cheese fell out because i guess it wasn’t zipped. TELL ME WHY THIS DUDE PICKS MY CHEESE UP WITH HIS BARE HANDS AND TRIES TO PUT IT BACK IN THE BAG AND CONTINUE TO BAG IT as if i didn’t see him do all of that. Then when i said something to him he’s gonna catch an attitude with me about it because he had to walk to the deli and get me more cheese. Smh Not to mention him and the cashier had a piss poor attitude from beginning to end.
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April 2019 by David M.
Rotisserie chicken case has a sign for $5 special. Get to register they are $6.99, basically told I'm a liar. Apparently the $5 is only on Friday per one ignorant employee. Sign mentions no days on it, then I'm told sign should have been taken down. Then you give the product for the $5 advertised, that's on you for not taking it down. Nobody really knew what to think, do or say. Basically didn't give a crap. That is False advertisement and would not give the chicken for $5. I'll spend a thousand plus every month at Jewel, their loss.
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March 2019 by John E.
Do not go here for precook dinner from their deli. This is the second time we arrived around 5:30pm and pickup rotisserie chicken, potatoe wedges because they were out of mashed and gravy. The chicken and wedges had to have been from lunchtime. It was dry, tough and barely warm. Again, this is the second time and receive the same horrible food. It is clear Stacks has no interest in selling quality food for those looking for a quick meal for the family There are plenty of other places. Go there
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February 2019 by Brian Hatfield
very rude women in the deli. I was on lunch break (feb.28,2019) about 11:00am, I went to the deli and said hello,no response, ordered a small potatoes and small Mac and cheese, she threw it together slapped it on top of the counter and walked away. didn't say anything to me. I felt like I was puting her out or something! I won't be back. I guess I'm old school.
