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April 2024 by Jessica Cox
I worked with Scott and Heidi for my new mortgage and they were both great! Can't say enough good things about them. If you are looking to apply for a home mortgage I highly recommend them!
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April 2023 by Emme Sutton
These people at this bank are so rude and act like they hate they’re job
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December 2022 by Keri Seamon
I have nothing but good things to say about this office and staff! Very helpful with all my questions....and unfortunately I always have questions lol
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October 2021 by Natalie B
Always a pleasure!
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February 2020 by Bob T.
Truly appalling service and even more concerning levels of poor organization from this company. I have been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU f***** up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.
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August 2018 by Lesa Whitlark
This branch has always been very friendly and helpful. I opened my Teacher's account almost 35 years ago. In that time, I have moved to 4 different states and I still use Teacher's Credit Union. I currently live near Ann Arbor, Michigan and I still drive the 200+ miles to bank at this branch when I need to do something I can not do with the internet or telephone.
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September 2017 by Payne Korpella
really nice people working there!
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May 2017 by Ashley K.
The people working here are grossly incompetent, incredibly rude, and unfamiliar with their own company's policies. One employee screwed up our account 3 times in a single day and never once apologized. We've had multiple bad banking experience here to the point that we went to Centier for our mortgage approval rather than TCU. Driving 30 miles out of your way is better than visiting this location.
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May 2017 by Lily
The people working at this branch are consistently rude and unhelpful. Every time I go there to cash a government check there is a new hoop to jump through and they have no interest in making it any easier for me. I would rather drive to Michigan City or Valpo than deal with these people.
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October 2016 by Maurissa Foster
If I could have posted "0" stars I would have. The customer service of TCU is the worst I've ever dealt with when it comes to banking. Tell me one thing, and I follow instructions, call back, sit on hold for 13 mins, and they close in the time I'm on hold so they won't address my issues tonight. I then ask to speak to a supervisor and am told she's with someone at the moment and she's not taking calls at this time. She will call me back tomorrow and I get hung up on.... I will be moving my banking elsewhere and never dealing with TCU again.
