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July 2024 by Nickie Jones
Very happy with the purchase and installation process with our hot tub from Cicero Pool & Spa! From our initial decision and understanding what our needs are to the delivery and set up, it was a wonderful experience. I was especially appreciative of Ryan and Lisa who worked with us extensively on picking out the right option for us and delivery was top notch service on top of that.
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July 2024 by Becky B
One star for the nice employees answering the phones. A zero for communication- as in none. Knowing that this is a busy time of year for them, I waited over a week to hear back, calling twice and being told that I should hear something next day and we have yet to hear anything, by email or phone.
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June 2024 by Katelyn M
As a first time pool owner, it is great to know that I will always receive amazing service at a great price when I call Cicero Pool & Spa. I was dreading the fact that our pool was going to need a new liner this year, but I am beyond happy with the results. They totally transformed our backyard and we are forever grateful. Ryan and Lisa are amazing to work with, I would highly recommend them for any Pool or Spa project!!
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May 2024 by Jo Bourgerie
Today's experience with Ethan and Jess was top notch. Hardworking and very pleasant young men. Answered all my questions.
Jo BourgeriPotters Woods HOA
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April 2024 by Jose Luis Rosas
Great People Always willing to help on any project on your pool or spa ??♂️
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September 2023 by Dena Marie
Cicero Pool and Spa are always helpful and answer my questions. The owners are very nice. While doing my opening there was a little problem and something got broken, an accident that could have been avoided, but that's life, what counts is how a company responds to fixing the mistake . They were great, investigated, concluded it was their fault and had it fixed for me. I really appreciate good , honest customer service. I will keep using them as my pool company. ?
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August 2023 by Brian Hagensieker
Good company, good people
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August 2023 by hannah beck
Great customer service and outstanding service team. I have spoke to the owner a couple of times, very kind and honest man!
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June 2022 by Justin Batten
I would not recommend Cicero pool and spa. Here’s why:I bought my house ~7 years ago that had an in ground pool. The previous owner used Cicero pool and spa exclusively and so we followed suit with pool openings, closings, repairs, ect.Cicero pool and spa was bought out at some point in the last year or so and is under new ownership however it’s still under the same name “Cicero pool and spa servicing the same customer base, operating under the same roof, it’s the same company.About 2 years ago our pool pump went out so we had them come out to assess and replace. Their recommendation was to replace with the same pump we had. They assured us Hayward super pump was a good name and lasted 5-10 years.2 weeks ago When they came out to assess this pump they said the pump is fried and I should have replaced it with a variable speed pump. They proceeded to tell me the pump they recommended 2 years ago is junk and should have never been considered as a replacement. This is the same pump they initially installed for the original homeowner many years ago, and for me just 2 seasons ago based on their recommendation. I’ve since had another company out to provide another opinion and they believe the pump was installed improperly, failed prematurely, and was installed unprofessionally. See attached pictures of exposed wires.All said Cicero pool is wiping their hands of this situation, taking no responsibility or offering any sort of assistance with a premature failure. My expectation is they’d offer a discounted on the pump or their labor for this install or an extended warranty to offer some piece of mind on my end. I will note the replacement pump cost for variable speed between Cicero and the other company are about the same.
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June 2022 by Justin Batten
I would not recommend Cicero pool and spa. Here’s why: I bought my house ~6 years ago that had an in ground pool. The previous owner used Cicero pool and spa exclusively and so we followed suit with pool openings, closings, repairs, ect. Cicero pool and spa was bought out at some point in the last year or so and is under new ownership however it’s still under the same name “Cicero pool and spa servicing the same customer base, operating under the same roof, it’s the same company. About 2 years ago our pool pump went out so we had them come out to assess and replace. Their recommendation was to replace with the same pump we had that just died. They assured us Hayward super pump was a good name and lasted 5-10 years. 2 weeks ago When they came out to assess this pump they said the pump is fried and I should have replaced it with a variable speed pump. They proceeded to tell me the pump they recommended 2 years ago is junk and should have never been considered as a replacement. This is the same pump they initially installed for the original homeowner many years ago and for me just 2 seasons ago based on their recommendation. I’ve since had another company out to provide another opinion and they believe the pump was installed improperly and unprofessionally. All said Cicero pool is wiping their hands of this situation, taking no responsibility or offering any sort of assistance with a premature failure. My expectation is they’d atleast offer a discounted on this install or an extended warranty to offer some piece of mind on my end. I will note the replacement pump cost for variable speed between Cicero and the other company are about the same.
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September 2021 by Robert “Bopper Indy” Koehne
Super honest team at Cicero Pool
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September 2021 by Jeff
Great people who will take care of everything you need
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August 2021 by Paul Miller
Our family always trys to buy Locally. I understand I'll pay more and willing to pay 15-20% more for the same products. I recently bought some hot tub chemicals at this business and thought at the time it seemed excessive so thought I'd check online for a comparison. Boy was I shocked! I did bring the cost difference to the owners attention but he didn't care and said that's what he charges. I was courteous but still shocked at the difference in the exact same product. $36 vs $60 is a huge difference! Just an FYI
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August 2021 by Nicole “Nwerde” Werdell
Could not be happier with our new Spa! Love the team from Cicero Pool and Spa and would highly recommend!
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August 2021 by Haley Duncan
Great people and awesome customer service!
