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March 2024 by Ernesto Mesa
I buy my dream car in this dealer
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March 2024 by Ethan Spaulding
Very fair, very helpful.
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December 2023 by NICK FRANK
Thanks guys! Jeff & his crew were first class & a pleasure to do business with. Highly recommend!
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August 2023 by mike dennin
I’ve purchased five vehicles from them since they’ve been in Cicero and been pleased with all of them. Great prices and good quality.
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January 2023 by James Chandler VanderMark
Jeff was great. Honest, helpful, did everything he said he would in a very timely manner. You couldn’t ask for better service. I would recommend using merchants auto group for all vehicle purchasing. Great selection and great top quality service. Grade A++!
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July 2022 by Jason Lay
If I could give negative stars, I would! Where to start? The owner (Jeff) will do anything to screw over a “customer” to make an extra penny. He is the epitome of a used car salesman. Stay away from him and his dealership!!!
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June 2022 by Jeremy Moore
Extremely friendly staff. Highly recommended.
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May 2022 by Michele Young
Unbelievably great people! We had the privilege of working with everyone here at Merchants Auto Group, and each person made us feel like family! The staff are very professional, very nice and very knowledgeable. They go above and beyond to make purchasing a vehicle an easy, fun and fast experience. Quality inventory along with quality people make for the best experience possible. We would highly recommend purchasing all of your vehicles from Merchants Auto Group! We wouldn't go anywhere else! Thanks MAG for everything!
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May 2022 by Christina Thomas
I wasn't looking for a car just a damsel in distress. My tire blew out just south of MAG and I pulled in to wait for my husband to come rescue me. I'm lucky to be married to Pete Thomas, service manager for Best One of Tipton. He was doing his best to get a new tire for me but was having difficulty finding since it was discontinued. MAG stepped in and pulled the car into the shop and put spare on (after checking the pressure, thank you ????). Thank you to MAG for being good Samaritans and to my hubby who is putting new tire on car today!
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August 2021 by Briana B.
***BUYER BEWARE***I bought a truck for my husband as a "welcome home" truck for finally coming home and getting out of the military. Jeff Dennin, the owner, sold us a truck and stated many times how he was loosing money from this deal. I thought that was very unprofessional. He then, said if for any reason when my husband returns and he doesn't want it, he'd buy it back no problem to sell it at a higher price to get more money out of it. His history behind that was stating he shared the truck listing as it was still in his mechanics shop, who found more wrong with the truck and he had originally thought, and put more money into fixing it than he intended. Stating how he was loosing money from selling it for the price he listed. The day we was there to get it, I noticed the AC wasn't cooling- so he dropped $100 off of our sale price to recharge it. Then told me, if that didn't do it and something needed to be fixed, he would split it 50/50 with us as long as the fix price didn't exceed 1K. He then wrote that all on our yellow file, signed, and stuck it into his filing cabinet. Now, he's stating he never did that nor said that, and now looks like he's replaced our file with a new one with no writing. No surprise there. Truck has set since my husband still wasn't home. Husband comes home, within the first week he finds the AC has to be replaced, that costs us about $800. Tried reaching out to Jeff, no response from him. Now he claims he never got any of my messages. After taking it to the mechanic, they found random misfires in all cylinders, adding up to over 170+ misfires just in cylinder 1. A rope plug in sidewall of a tire, and an internal issue in valve train or lubrications from the V4 to V8 producing audible and internal knocking. We also had to replace all spark plugs. Transmission was replaced, and the mechanic told my husband the transmission was just the beginning of the issues. We tried taking the truck back, you know since he said he was loosing all this money and would buy it back "no problem" now guess who is saying that was never said? I have witnesses who was there with me- but Jeff states he would never say that. He won't buy the truck back, but he claims he found someone else who offered us $15K (from an online auction), on a $23K truck we just purchased from him. So now, we're paying a $400 payment, along with the $$ fixing it, and Jeff can't even be bothered to help or be a man of his words with a s*** truck he sold us.We called him out on his b******** and he sent us a long message stating that we are no longer welcome at his dealership, or anyone in contact with us, and we are not allowed to contact them regarding anything with the truck he sold us.If you're wanting to buy a used vehicle, for the love of god, sage you a few thousand dollars and do not buy from Jeff Dennin.
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June 2021 by Brent Hine
Be very careful. Even getting things in writing with this group does not provide any security that you are buying a vehicle in good working order. I am replacing the Heater core, evaporator core, master cylinder and virtually rebuilding the entire front end of a 2008 Ford Explorer purchased here. It took them nearly 3 weeks to deliver, as they were to repair some issues prior. The issues were, the A/C a d the front end. These 2 repairs will cost over $1200.00 alone. The Heater core is another almost $800.00. Master cylinder another $300.00. BE VERY CAREFUL!
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June 2021 by Natalie Morse
Excellent experience with Shawn and Jeff. They were both transparent, helpful and didn’t put any pressure on me to buy a car. 100% recommend to anyone looking to buy or needing advice.
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June 2021 by William Smith
I traded my old school Thunderbird for a nice reliable truck for my family but they failed to tell me the vehicle had been in 3 accidents. Very unhappy about this
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June 2021 by Kornilov Advisory Group Llc
Merchants auto group is a great company to do business with.
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May 2021 by Mike Meyer
Not your average car dealer. Jeff made buying a used vehicle fun and easy. I received exactly what I was asking on my trade and he was more than fair on the final purchased price of my new truck! I will definitely be back when I am in need of another vehicle!
