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March 2024 by Amanda Howard
Love this place. Been with cricket since they first were in business. They always help me out when needed. Great customer service, friendly staff, clean store. Overall, highly recommend.
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February 2024 by Cala Lily
I'm not really sure how to rate the veterans parkway store. I was told that this location alone has the phone I want to purchase but no matter what time I call to verify that, no one answers the phone. I live a good distance from this store so rather than make that long trip and possibly find out they don't have the phone I decided to call first. The three stars are reserved for in-store customer service if I can ever get someone on the phone. ☹️
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December 2023 by Lindsey Davis
Hours say open until 6 on Sunday. I'm there at 4:58 and the door is locked and the lights are off.
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July 2023 by Mike Duncan
The store clerk was very professional and knowledgeable , got me fixed up quickly
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July 2023 by Bryan Heflin
The manager was simply the best. She was the only one there, but gave my wife and I the best service imaginable. Hello to Thank you, we were probably there for an hour. I knew the phone we wanted, and she switched our numbers in just minutes. She couldn't physically do anything, but she walked my wife and I through so much. I didn't know how much I didn't know. I just wanted to let her know that I loved her attention and wonderful knowledge.
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July 2023 by Michael
The store clerk was very professional and knowledgeable , got me fixed up quickly
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May 2023 by Joseph Esarey
Super helpful and friendly staff. I am very happy!
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April 2023 by Johnny Del Noreste
Cricket wireless is the worst ever, by far. You don't get the service you pay for. Ever since I have been a customer their website and app never works 99 percent of the time and I wait hours to do something basic. When you order from them online they have a bad design where when they give you a new sim card it is placed inside a paper card where you pop it out. It's very hard to pop out, and when I did get it out there is still small parts of the card on each side and it won't fit inside the new phone. It's almost as if they do this on purpose to sabotage the customer. And I'm on the highest cricket unlimited plan and many times I am unable to make calls and texts and I have been in emergency situations and I could not even make a call or use the internet due to horrible service. The cricket customer service is very poor. Cricket just want to rob you of your money they dont care about the service. Cricket is a pure joke.
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March 2023 by Samantha Minks
Victoria Hernandez needs a raise !! She should be store manager , I came in switching from metro by tmobile and she greeted me so kindly and walked me thru the phones that was displayed , she showed me the accessories and how to apply for acp and get HBO max FREE with my plan. She was respectful and last week when I came in a woman with glasses never introduced herself so I left not happy but Victoria this week was amazing!!! I'm coming to cricket next week and I hope Victoria will be there
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March 2023 by Paul Clark
I had trouble with cricket phone customer service..was over charged..I got a supervisor on the phone and he lied to me and hung up.I was ready to switch service but called this location and told the manager..Patti of my call..she had me come in..straightened out my issue..enrolled me in government ACP and got my bill reduced by $40 a month@Best customer service I've received from any phone carrier store!
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December 2022 by Amy Ginkins
Very nice and helpful but always seem to be a little short staffed.
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November 2022 by Kiya Curry
They were expensive and they kept telling me all kinds of things I have to apply for and then when I asked why they looked at me like I was d**** I went to this store the day before and it was closed when it was supposed to be open
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June 2022 by Constance Kreese
The gal who works here and in new Albany is rude and this store sold me insurance they knew was useless when you get an iPhone on a promotion and have insurance the phone discount means when you lose it the deductible is based on full value of that pH in my case over two hundred when I paid 50.00 so I had to buy a new pH for the 130 deductible s value worth buying in order to not pay 130 to replace a 50.00 pH the girl at store should be working a diff job I can't remember if her name starts w t but I hung up on her today calling back after visit yesterday - doesn't think allowing a solicitor to interrupt during activation and sale like I don't matter was rude- or I should be mad paying 8.00 a month for over a year for nothing
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April 2022 by Nathan Kauffman
Good cell service in this area. But buyer beware: the new $180 iphone 11 is NOT the final sale price, not even close. $300+ is what it comes to.
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April 2022 by Becca D
Sorry, I may have the name mixed up, Elisha or Elisa answered so many questions for me on Saturday and she was happy to do it. Such a great attitude and willingness to help was so refreshing on today's market. A great attitude takes a person far and this girl has it!
