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December 2021 by Rebecca Cullen Miller
Very disappointed in The Home Depot in Clarksville. We bought a tool box for my husband, the Cadillac of tool boxes, and had nothing but trouble! They gave us a delivery date of the next day from when we bought it. Then called to say that it wouldn’t be delivered the next day and gave us a second delivery date. But, then called us again for a third delivery date, but couldn’t guarantee that it would be before Christmas. We bought it over a week ago! My husband ended up picking it up himself only to be charged to rent the truck to pick it up in!!! They couldn’t give us the toolbox the day we bought it. Then, when my husband picked it up, it ended up being the floor model that we looked at. This is the second purchase that their delivery company messed up. We were lifelong shoppers at Home Depot and have spent a LOT of money there over the years, but not anymore! They didn’t even provide any type of compensation, except waive the delivery charge, they could have waived the truck rental, too!
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November 2021 by Andre Harrison
Helpful staff and easy curbside service for when I am short on time.
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September 2021 by Brittany Fleming Dailey
Clarksville indiana store has horrible customer service! bought a stove and was told when they called on the 7th to come pick it up. drove almost an hour and it wasn't there. it had been left on a loading dock somewhere. they told me it would be there the next day. called on the 8th to verify and they told me the 30th and then the 9th. called today to verify and she told me at first the delivery was missed and then said it would be there today and then hung up on me. this store is awful!
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August 2021 by Lori Boe Fagundes
The manager at this location stopped an American Veteran and their emotional support boxer and wouldn’t let them shop. They didn’t know the difference between a boxer and a pit bull and even with the proper paperwork turned them away. This is disgraceful. No veteran with an emotional support animal should ever be turned away if they have the appropriate paperwork. And if you’re going to bar a breed at least learn your breeds.
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July 2021 by Teresa Kratzman
I ordered some blocks to pick up at the store. There was three people loading them for me andI just wanted to mention their names because they were quick efficient and very friendly. Thank you so much! Sean, W.William and especially Walter who had loaded them all the first time that I picked up blocks as well.(I hope I spelled the names correctly)
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July 2021 by Toby Miller
Store has very few employees, but even with their lack of employees their customer service is still too notch. Needed to get a tool and they had to call someone from another department to help me. The employee came right over and had excellent customer service. Thank you Hector, I appreciate your assistance.
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July 2021 by Stephanie Parker
My husband went to return a floor sander that we had rented from there, one of the men that was working at the store literally yelled at my husband for how "dirty" the machine was and for not emptying the bag of the machine. Little did this man know that we didn't end up even using the sander!! My husband had our 5 year old son with him and the Home Depot worker continued to berate him about the machine, completely unprofessional. We are building a house and have been to this Home Depot many times before, but will NEVER be back.
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July 2021 by Pat McGroyne
Standard Home Depot. Some prices are better than others. Help is hard to find sometimes, but happy to lend a hand when tracked down.
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July 2021 by jessie ortega
Was looking for gutter nails. One staff member told me what idle. When I got there, two staff members told me they were in another idle. When I couldn't find them I returned to the where the two staff members were and they simply ignored me. Guess they were planning a date.
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June 2021 by Elvis Dizdar
Great selection of hime improvement products. And their garden center is amazing.
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June 2021 by Joyce Shelton
Went there for several items. Staff was available to ask if I needed help.Did get assistance to load items in my car without waiting. Got everything but one item they do not carry. Good service and products.
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April 2021 by Roger Scott
I was looking for some home appliances. They only had one lady waiting on customers. There were 3 or 4 couples waiting. Several of us just walked off. Seems to me there would be more help there on Saturday afternoon when it's nice outside.
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February 2021 by Anthony Hodges
As Home Depots go, this one is actually fairly nice. It's clean, friendly staff that's super supportive, self-checkout technology is actually up-to-date which is highly irregular for most major chain stores, but a welcome surprise. They also actually use flasher properly when moving objects with the forklift which is, sadly, not common among our local Home Depots. Other stores I'm constantly dodging forklifts, but here I can actually see it coming safely.The selection and provided services are similar and on-par with most other stores in the area. Their lumber is okay. I wouldn't call it top notch by any means, but I've definitely seen worse. You just have to vet your boards properly before buying. The service desk is quite quick and knowledgeable to be able to help you do returns, place orders, or find items.The one negative I'll have to give is the outdoor selection in the summer. It's not uncommon to find damaged, sick, or mislabeled plants. You have to really sort through their selection and be picky.I have not had a chance to use the contractor desk firsthand yet, so no comment there.
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January 2021 by Stacy Atcher Heil
Very disappointed and upset with your subpar customer service! I get my appliances from Lowe’s thought I’d give you a try ONLY because of a video on your website about safety and COVID-19 with someone from your company saying your delivery people wear masks, shoe covers, gloves and wipe everything they had to touch in my house down with cleaning wipes. WHAT A LIE!!!!! Had washer and dryer delivered today one guy has mask on correctly the other guy just covering his mouth.
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January 2021 by Laurel Skadi
The plants in the greenhouse are in terrible condition. They are always severely overwatered and one entire display was dead.
