-
March 2024 by Mike Devore
They provide outstanding service. They pay attention to the littlest of details to make your fit and look perfect.
-
February 2024 by reederk091
J. Alan continuously provides exceptional customer service. Tux came in earlier than expected and fit perfectly.
-
February 2024 by Michael Logan
Great customer service and had 0 issues renting my tux from them. I highly recommend them!
-
February 2024 by Robert Clark
I came in last minute not really sure what I was wanting beyond “wanting to make the wife happy with a decent outfit”. Even though I came last minute everyone stayed late to measure me, pick everything out, and didn’t complain as I asked questions. They listened to my concerns and helped address and fix every single one of them. They quoted me 10 days for the alterations and tailored fits for the items I choose to do, and they completed them in only 7 days and had me back in to make sure I was 100% happy. If you need to rent or buy any sort of formalwear, save time and just stop in here first.
-
February 2024 by Erica McBride
Very professional. I was very pleased with how quickly the process was and how nice everything had fit him.
-
January 2024 by Mark Bliss
Excellent customer service!
-
December 2023 by Mary Cambron
We ordered our tuxes for our wedding that was on 11/11. They were promised to be ready the Thursday before. 2 of them were not, we were trying to be understanding. Later I was told I was a liar and that they did not tell me that which is definitely not the case. Then when we got the tuxes they did not fit correct on anyone. They were huge on my husband as well. Very frustrating. When we contacted them they were very nasty to us and would not make things right. And then threatened to file a class action if we left a poor review. I do not recommend these people they are not honest and clearly do not know how to measure properly for a fitted tux . We could have purchased one from the store that fit better than these did.Also if you look at several of these other reviews it’s the same problems we had and then some. And they want to comment back and be nasty to the customers. You are all very unprofessional and should have your business shut down. The fact you all feel the need to bash our reviews on here just shows how guiltily you all ultimately are.
-
November 2023 by Mark Drennen
The guy that was fitting the suit for my son, we told him that the sleeves were too long on the suit coat, and that the collar on the shirt was not tight around his neck, so he suggested that I take a safety pin and use it to take up the slack in my son's shirt. He then supposedly fixed the sleeves on the suit coat, but later on when he was getting ready, the portion of the sleeve that he supposedly sewed up came loose and kept coming out the entire time that my son had the suit on during the wedding and afterwards, we will never go to this establishment again.
-
November 2023 by Casey Curd
Would give zero stars if I could. Tuxedo had a hole on the shoulder of jacket that was visible in pictures. Staff was kind upon rental but when returned the manager laughed at me, was rude, and could care less about human interaction and decency. Very poor way to conduct business and treat people, would recommend anywhere else that treats people with kindness or even decency. To address your again rude comments below, I did not have time to mention the hole in my jacket as you were laughing at me and calling me “selfish” and “lazy” when all I did was say that your employee did not specify it was a 30$ per day fee, although you stated she did even though you were NOT present that day to hear her words. You also fail to mention in your comment that I called three times including the original due date to report that I had contracted COVID at the wedding and would be unable to return it on time. Just because someone questions the number of late fee charges does not give you the right to treat someone with such hostility, rudeness, and self-righteousness. It is clear in your response to my review that you continue to assume I am an “indecent” person, that is quite the thing for a business to say to a person they do not know beyond being upset over a late fee charge after trying to call you three times to report I was sick and unable to bring it in for a few more days. Unsettling to know an owner of a business could be so rude, crass and brazen with customers. Hope you treat others with more respect in the future
-
November 2023 by Blaise McCutcheon
The woman who helped me was extremely patient and polite. The only issue is that a button came off on my suit jacket, however I didn’t have to pay for it so not a big deal. Would work with them again.
-
August 2023 by Luis Ramos
excellent service, great quality, one hundred percent recommended
-
July 2023 by Ashley Apple
We have had the worst time with this place. They waited until the last minute to give us our rental tuxedo for a wedding and when we got them and put it on there was a huge spot on the back of the vest and some other spots on the pants. When we called for a refund or something since it was super expensive they told us we wouldn’t get any compensation. We have had nothing but problems working with them. I will never be doing business with them again and will tell everyone else to go somewhere else in the future.
-
July 2023 by Roland Lemus
I found their service to be professional, efficient, and well, lol, I looked great, as I was told. On a more serious note, for a father of the bride, it was a life event, and J Alan helped me looked well for it, in our family memory and for such a special event, I could not have asked for anything better. The shirt fit well, the pants, everything. They are detailed oriented, and when I asked for my pants to be longer, they fixed it on the spot. Great customer service!!
-
July 2023 by JIM EPPERSON
Process, fit, service and quality/comfort of the rental were all above expectations.
-
May 2023 by Sandra Brown
READ EVERY WORD ON THE BACK OF THE RECEIPT BEFORE YOU PAY ANYTHING.ONLY pay the minimum deposit. If you pay more they WILL NOT give you any refund!
