Kia Store Clarksville

Most Recent Comments

• July 2025 by James Duke
  Great customer service 👏 👌 👍
• July 2025 by Kim Ballard
  On 5/1/2025 I leased a Kia Telluride. Got a payoff for car trading in (Hyundai) that was good until 5/15/2025. Kia did not submit payment to Hyundai until 5/23/2025. Was told first time by Nick that payment was sitting in limbo and it was not submitted. Then was told that per Theresa in Finance, payment was sent by check and not electronic. In Process Hyundai took out another payment from my account due to Kia not doing their job in a timely manner. Trying to get my payment back from Kia for the neglect and have left several messages for George the finance manager and the General Manager and neither will call me back. I will not do business again with Kia in Clarksville. Beware, they will expect you to make a payment at time of signing papers and another in 30 days and in the process if you owe on your trade in, you will pay that too because Kia does not know how to do their paperwork correctly. I now have had to open up a complaint with federal trade commission, BBB, and Atty Generals office.
• July 2025 by Matthew Dearry
  Came into to check out a used Bronco,ended up purchasing a 2024 Kia sorento .Our sales consultant Kevin went above and beyond in the whole process from start to finish
• July 2025 by Hannah Williams
  Best experience I’ve had buying a car so far. My car was totaled in May and I had been on the hunt locally for something to replace it with not much luck. I found their listing for a Kia k5 on cargurus (I think) that advertised home delivery which caught my interest because I’m about 3 hours away from the dealership. Now one week later the car is in my driveway! We were able to complete the purchase over phone and email communication and the car was brought right to me. They worked with my budget without trying to add any secret additional costs (like local dealerships had done) and were up front about warranty pricing without any pressure. Communication was top tier, and I can’t stress enough how much I appreciate that they don’t use shady salesperson tactics to bully you into a sale. Everyone I spoke with was genuinely friendly and made me feel comfortable. Thank you folks!
• July 2025 by Ali Amin
  Norman was my service advisor and he was super professional and knowledgeable. Helped my through out the process and got my issues fixed on time. Help me with my extended warranty plan. He is the best.
• July 2025 by Carmella Yong
  I had to take my Kia Sportage to the dealer in Clarksville IN to be repaired, due to someone tried to steal my car but was unsuccessful. They had to replace the steering and column and other things that was damaged. They had my car for over 3 1/2 weeks. They kept making excuses as to why it wasn't ready to be picked up. Then they called several times asking if something worked when it was dropped off. After I finally got my car, all the lights on the dashboard were flashing and beeping because they did something to my car that wasn't supposed to be done or didn't do something they were supposed to do to make it work properly. And last but not least one of their employees burned my dashboard with a cigarette.
  If your mechanics are working on customer's vehicles they should not be allowed to smoke in a customer's car.
  I would not recommend taking your vehicle there for any service.
• June 2025 by Robin Keeney
  Well here is one for the books, my sister took her car to this Kia Dealership in Clarksville Indiana, it was there 3 weeks ago, from May 12th to June 2nd and each week she had to go to the business and ask about her car, due to the phones in the service area were never answered and the voicemail was full. Finally on June the 2nd she decided to just go get her car and take it else where. When she got there, she asked them again about her car, and again they told her it was not ready, she then told them she just wanted her car back and would take it somewhere else to be looked at. Next thing she knew things got crazy there and people where scurrying everywhere, and finally they came and told her that her car was stolen, and they were not responsible for it, and that it was her responsibility to call the police and her insurance company. Not responsible??? You take the keys, you drive it to your parking lot and leave it , and you’re not responsible. My sister’s car was paid for, all she had to do was pay liability insurance for it. She is now looking at getting blue book value, which means a car payment and full coverage insurance.
  If you live in this town, you might think twice before you deal with this establishment, they seem very incompetent with the way they do business. I had to give them one star to put this up on their review site, no stars is what I give them. Kia you need to do better.
• June 2025 by Adrian Buntin
  Disappointed with management.
  
  Purchased a 2024 Kia Telluride in December 2023. Before the end of 2024, a metal strip was coming off the side of our Telluride under the passenger front window. Took the vehicle in and were told this is a common issue in the Telluride and the service department also wanted to replace the same piece under the rear right window. One of the pieces was on back order. We said we wanted to come back and get both pieces at once and they agreed to call when the parts came in.
  
  Six months later I called and asked where the pieces were. Turns out the order was cancelled and the pieces were never ordered. Someone in the service department was helpful and was going to let his manager know what happened. I was told the manager had my information and would call me back with information, including what went wrong and when the parts could be in.
  
  Long story short, the service manager never called. He didn’t answer his phone. He actually was going out of town so I should never have been given the message from him that he could call back by the next morning. I had waited months and this seemed of no importance, nor seemed to be the image of the dealership.
  
  I spoke to someone in parts who was also helpful and learned they could get a part in two days once an order was put in, which told me they never needed to find out how long it would take to order in the first place. Two days is pretty standard.
  
  I asked to speak with the general manager and was put in touch with his assistant. She said she or the GM would call me back. Instead they had the man who was actually helpful from service call and apologize. Not the service manager. Not the GM.
  
  It does not seem to me the managers care about customer service or their employees.
• June 2025 by Brandy C.
  My wife and I had been through the ringer with complications from our Kia vehicle but the Service Manager, Brittany W, had been nothing but helpful, supportive, and very responsive with us and was able to provide us with a positive outcome because of her hard work and dedication. She told us she would do everything she could for us and she kept her promise and didn’t let us down. Thank you for everything Brittany, we know we can put our trust in you!
• June 2024 by Liv Mitchell
  I saw so many bad reviews about them trying their hardest to get out of warranties & should’ve listened. My boyfriend bought a 2019 used Optima literally less than 2 weeks ago & ever since it’s had one problem after another. Not even a day of having it & the check engine light came on for a “misfire on cylinder 4” & that’s not something that just happens in a day, so they obviously cleared the code before selling. Huge hassle to getting that taken care of & when we went in to get that fixed, one of their employees even admitted that it was a “history code” so they DID clear it. A couple of days ago, took it to Meinike because it was having wheel problems from day 1 - the service tech said & gave us written proof that the passenger front wheel bearing was in horrible condition & the outer tire rod was bad which would be $1k in repairs (again less than 2 weeks of having it) & then to discuss with them about fixing that issue now, it turned into just them arguing back & forth basically trying to get out of warranty & saying “well we’ll have to see if we can fix that.”
  
  In the midst of all that arguing, the service tech Sean said he’d schedule an appointment for Thursday at 10:30. Get there Thursday at 10:30 & supposedly no appointment for it. They “worked us in” & then proceeded to never contact us until we had to CALL THEM an hour before they closed to get an answer and/or even his car back. Their answer was that nothing was wrong with the car & they heard nothing but also didn’t even bother taking it up to highway speeds & properly looking it over. You have to be deaf to not hear ANYTHING. It’s soooo loud & why would another certified automotive place lie about something being wrong?? Their GM Scott’s answer to that was “well I mean I wouldn’t take a car to Meinike” & their tech on the phone when we called & even Scott both said “well what are we gonna do it’s 5:30?” Like you tell me?? You had the car all day & didn’t even contact me?? And we’re not basing an important problem with the car that they diagnosed & needs to be fixed based off opinions on another automotive shop because you don’t like them. Either way, they diagnosed it & it needs to be taken care of by KIA. AGAIN, had the car exactly 2 weeks 6/27 & wheel bearing/tire rod issues don’t happen within that time frame & it’s a 2019. So shows the integrity of their cars & clearly their teams.
  
  Took it back to Kia 6/28 because Scott Fraze the GM, said he would personally ride in the car with the service tech to make sure there’s no noise. Literally have it on video him saying that. They called & said again they “still didn’t hear anything.” So boyfriend went & did a ride along with the tech & the tech literally asked him “did Scott ride in here too & listen?” Huh?? You tell me? I thought he did at 9 when you all said you didn’t hear anything?? & he said he’s been the only tech working on the car so Scott lied AGAIN & did not ride in the car. The service tech looked to be 20 years old & Scott preached that Kia is better than Meinike because they have experienced top of the line techs there. Then the tech admitted to hearing a noise during the drive and said “I mean it’s gonna make noise. It has XXX miles on it.” Again showing the integrity of their cars is horrible. So they did absolutely nothing & clearly have no idea what they’re doing. Their GM & techs are frauds. The tech contradicted everything he said & tried to lie about in so many different ways it’s crazy. Horrible place.
  
  If this is how they sell their used Kia’s then I would go somewhere else in an INSTANT. This has been the worst experience ever at a dealership. I’ve always heard such bad things about Kia Clarksville but never thought it’d be us in this situation for some silly reason. Whether it was used or not, clearly they’re cool with selling it in bad condition as long as it’s cheap for them, even though it’s a drivin
• June 2024 by Jc Amezquita
  James Bartley, was our sales rep. He was extremely professional and knowledgeable. If I lived in the area I would refer him to everyone. Love my new car! Thanks James for finding me a deal!
• June 2024 by Donna Wells
  Mike Maxwell is awesome. I love my car. Thank you KIA and staff!!
• June 2024 by Nautilus Graphics
  Baylee did a terrific job. There was a bit of a hiccup on making the appointment. bought a new telluride a month ago and was rear-ended by a teenager and needed significant repairs. repairs performed by Factory Finish but could not reset/re calibrate the rear sensors that were replaced.
  
  called kia east (where i bought car) to make an appointment but was told waitlist was 2.5 months! called kia clarksville and same wait time 2.5 months. service department told me to speak to a service adviser who might be able to override system to squeeze me in since " it would be a relatively quick procedure to reset the new sensors" and that i could come in any time on monday 6/17 or tuesday 6/18 before 1 pm and the fixes could be performed.
  
  when i arrived on tuesday at 10am, no one knew why i was there or what i was talking about. apparently the service adviser that had told me to come in had gone rogue and not told anyone i was coming in. unfortunately i was dumb and never asked for her name.
  
  there initially was a bit of resistance to help me because the service advisers were informed that it in fact takes many hours to reset those sensors.
  
  however at that moment the service manager walked in and was immediately sympathetic to my situation as i had driven quite some time to get this done and despite the perceived need to schedule this in for a different time and day by the techs, the manager agreed to get it done right away. even offered me lunch and a loaner car if i wanted them.
  
  it did take 6 or 7 hours to get everything done but i was updated on the status by Baylee a few times during the day.
  
  overall i was extremely pleased with the service manager and Baylee's desire to help me despite the scheduling hiccup that had occurred by the unknown service adviser.
  
  even though clarksville is not my home store, i will be visiting them for service because of their above-and-beyond service
  
  Kindly fix the 2.5 mo wait time. And double Baylee & the service mgr's pay immediately.
• June 2024 by Kevin Newby
  Had an awesome no hassle experience. The sales team really worked on getting us the vehicle we were wanting and helped us get it. Our salesman James Battley was outstanding and really knowledgeable.
• June 2024 by Missy Denny
  Best car buying experience I ever had. Jorge at Kia store Clarksville was amazing. Very knowledgeable, smart, friendly, helpful and fun. The whole process went well and never any high pressure tactics. He even went to pick. The car up from another lot himself to make sure it was here for me. He helped me set the vehicle up. HIGHLY Recommend! Thanks for everything Jorge!