-
March 2024 by Holly Anderson
Awesome experience! I always get terrible anxiety having to do the whole glasses thing and have had some pretty rocky experiences at other places my vision insurance suggested I go to LensCrafters so it was my first time in there. Tammy was amazing patient and kind throughout the whole process I appreciate her so much and look forward to coming back yearly now thank you
-
March 2024 by Holly Funk
Billy is the best! Fun, friendly and professional. His elevated sense of style was so helpful in choosing frames that represented my style and updated my look! Highly recommend this Lens Crafters.
-
March 2024 by David Williams
Had better experience there than with others
-
March 2024 by Kris Keithley
Really like this place. Generally quick and easy with good customer service!
-
March 2024 by Demetrius Hall
Wow amazing service and very knowledgeable on what would be a great fit for me and for your budget highly recommend. Thank you Tony and Billy.
-
March 2024 by dorothy navetta
Doctor truly cares and is thorough. I've had him multiple times and he is always wonderful. Girls at the front counter always pleasant and helpful. Girl who helped me today with my glasses was pleasant and helpful
-
March 2024 by Vince Lozano
If I could give 0 stars I would. I recently went to Lens Crafters for the first time. I purchased a pair of glasses and transitional lenses. Everything seemed to go well. Then I got my glasses. After about 3 weeks I noticed a small mark in the upper middle part of one lense. It started getting bigger to the point it was messing with my vision. I took the glasses in. The women that seen me was nice, said she was sorry, and ordered me a new set of lenses. I waited 3 weeks and never got a text or call saying they're ready. Went in and checked one day and they was there. No big deal, things happen.Like clock work, my lenses started failing in the exact same spit. Took them in as soon as I could. This time the Manager was the person that I seen. I explained the situation to him. He was rude and basically blamed me for it. Stating he doesn't "know what I am doing to them". He said this is the last time I could bring them back. If it happened again I would have to buy a new pair.I have been wearing glasses for over 20 years, have been to several places, and have never had this problem. The manager did not show empathy at all and was very condescending. I explained to him it has to be the lenses or the frames causing this. He ordered me a new pair and told me again he could not help me later because I didn't purchase a protection plan. No one ever mentioned to me that there was no factory warranty or ever offered me a protection plan.None the less, I got a text that my glasses was ready. I picked them up and talked to a different guy this time. While he was fitting my glasses, I explained to him what was going on. He immediately took the lenses out and examined them. He told me he was the lens maker (he said it in other words) at the old location in the Mall for many many years and it is obvious that the lenses are not being cut right for the frames. The transition lens is being delaminated from the other lens. He said It is clearly the problem and it is nothing I am doing. He showed empathy, very kind, and was very intelligent.About 3 weeks later my lenses started messing up again. I do not want to go back in and throw the guy who was nice under the bus. I also do not want to have to deal with the rude condescending manager again. I am stuck with an expensive pair of Armani glasses that are delaminating everywhere.It's awful. Yet I'm told the only option I have is to buy another pair. Shameful.
-
March 2024 by Yvette Johnson
The store is a shopper's dream! Volumes of selections in many shapes, sizes and colors. The manager Billy and his team ensures outstanding customer service and care.
-
March 2024 by Nancy LaMaster
Love Dr. Mestel and all the staff/associates at Lens Crafters are very helpful and fast! Go above and beyond most eye doctor offices. Customer Service #1.
-
March 2024 by Veronica Worthy
Excellent service! Billy and Tammy were great, and very informative ?
-
March 2024 by Carol Edwards
Always a great experience at Lens Crafters off Veterans Parkway!! Highly recommend this location for service, quality and value! Can’t say enough good things about the entire staff!
-
February 2024 by Tiffany Howser
Amazing store and the staff are very friendly and very helpful
-
January 2024 by Keara Tolnay
Rude associates just want to upsale you and does not care on what you would like
-
January 2024 by Jason Peterson
Great Experience!! I would highly recommend anyone to go here!!!
-
January 2024 by whitney henson
The whole staff rock! Especially ❤️ Dr Mestel and Billy Meredith for their 5 star care and service! ? ?⭐️⭐️⭐️⭐️⭐️
