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January 2024 by Chad H.
Buyer beware! My sister picked up their couch this morning and brought it home (I was there to help unload it) and a section was absolutely destroyed. Then the employees lied and said "they saw my two sisters and brother in law drop it and not strap it in" which is an out right lie! they said they had video and when was asked to see it they "didn't have it" What kind of company runs a business this way? I am absolutely appalled.
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October 2023 by Cil Abbott
The ordering process was very simple delivery in 1 to 2 weeks.I hope the rest of my process goes as well (pickup, quality, and no damage)
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October 2023 by Sarah Hayley
I am so pleased with my purchase! Working with Katelyn was a breeze. She helped me order exactly what I wanted and I have no regrets! Shop at Louisville Overstock. You won’t regret it!
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October 2023 by Karmann Jewell
Lots to choose from. The sales person, Jonathan was most helpful, professional and friendly. Purchased two club chairs for my living room and can't wait to get them. Thank you Overstock.
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September 2023 by Shiela Walts
Thank you so much for all of Luke's help with ordering my new bedroom furniture. I was very sick and couldn't make it in to the store to order my furniture and Luke was so kind and patient to order it for meand to deliver it on the day I needed for! Louisville Overstock is the only place I buy my furniture now. Thank you so much Luke and I'm feeling much better now all the way around! Thank you so much, Shiela Walts
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September 2023 by Shawna Jones
Our associate was so helpful and patient - she even hauled end tables from one end of the store to the other for us. I was 110% satisfied with our customer service.
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August 2023 by Tammy Jordan
I went and looked around and came out with my new bedroom and living room set! My sets where delivered the next day in a timely manner and the two gentlemen where very professional and respectful! I'm very pleased all around and I will be going back real soon ?
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August 2023 by Adrienne Wise
I don't like the fact you have to schedule a appointment to pick up furniture you have already paid for. And I think there should be free delivery with all purchases. I didn't feel very appreciated from buying from them and when I got my couch / chaise the stapling looked like a two year old did it. Was sloppy and I had to get my industrial stapler out and staple some of the fabric down underneath and some of the fabric was cut too short. And not to mention under one cushion I could see the frame of the couch. I had to glue the fabric down myself. But I bought my furniture right there and didn't even finance it. Least they could have done out of appreciation was deliver it to me. I'm literally less than 10 mins away and one straight road to me. Instead I have to make a appt when it's convenient for them. And they only open Friday through Monday. But to top it all off was the way the couch came to me. I had staples in the actual furniture part not in the frame. Something im sure nothing will be done about it.
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August 2023 by Paige Schreiber
Great selection of furniture. I bought a mattress. The process was super easy, staff was friendly and not pushy. I am very happy with my purchase. I will be a returning customer.
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August 2023 by ONOME EDOJA
My husband and I had so many options to pick from in the store which was awesome. Also, the price on each item met our budget which was the most unique attraction to the store as well as helpful and resourceful staff who showed a great team support and patience to customers in the warehouse. Shopping here was never a regret. Great job to all the staffs working there.
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August 2023 by Stephanie Billingsley
All the guys in there were super friendly and helpful. They greeted us right when we walked in but didn’t hound us the whole time we were in there. They would ask if we were ok while they were just walking by.The transaction was smooth and every detail was explained to us. 10/10.
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August 2023 by Emily Jaggers
Second time buying from LOW and the service was great and the reps were friendly and not pushy at all. They let you look at your leisure and you do not feel pressured to buy from them. The turn around delivery time cannot be beat!! Will keep going back!
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August 2023 by Kathy J
Bought an Ashley dining room table and 6 chairs and a sectional several months ago. One of the sectional cushions was starting to sink so I texted them to ask what could be done. She asked me to send a picture, so I sent a video. She called me and said it wasn't covered by warranty, but that is not what I wanted, I didn't ask for a warranty claim, I wanted to find out what could be done, and never got an answer or call back from the manager since she apparently didn't know. To me, that is just rude to be treated that way after all the money I spent there and to have the sofa already defective. This is the second review I'm making since the first one never went to print.
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July 2023 by Debbie B
Great place to find anything you want! Great prices, great staff, very friendly. Don't bother you while you're shopping and looking around. No pressure is one thing that is great! I've bought there before and will continue doing business with Louisville Overstock! Would highly recommend them to everyone!
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July 2023 by Katie Williams
Not pushy, big selection, good service! Only 5% military discount, which I thought should be 10%.